Posts tagged SUPPORT ANALYST
GIS SUPPORT ANALYST
(National Capital Reg – Eastwood City, Libis, Quezon City)
* Receive incoming customer requests either by e-mail or phone
* Provide first level support on basic operational usage of ArcGIS Desktop product
* Determine and request incident-specific information necessary to initiate the troubleshooting process.
* Advise/educate customers within procedural guidelines to ensure a complete solution to their support questions
* Escalate incidents when unable to determine a solution to the clients incident
* Document technical issues through incident tracking, knowledge base articles and submission of software defects/enhancement requests
* Determine or recommend software changes to programmers/software engineers
* Fully utilize and further develop problem solving skills, communication skills, creativity and knowledge of ESRI products
* Perform other duties as assigned
* Take ownership of incidents and follow through to resolution
* Consistently meet/exceed ESRI core performance goals and objectives.
* Installation and configuration support
* Software usage
* Customization support
* Software Defect/Enhancement reporting support.
* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Others), Geographical Science, Geology/Geophysics or equivalent.
* Required skill(s): ESRI. GSI
* Preferred skill(s): ArcSDE geodatabase connections, geocoding, dynamic segmentation, geometric networks, subtypes, and domains
* Required language(s): English.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.
* Has work experience in GIS, geography, computer science, information systems, engineering, environmental science, urban planning, or a related field;
* Strong grasp of the English language including grammar, punctuation, and consistency;
* Strong verbal English communication skills;
* Familiar with GIS and technical terms and has the ability to communicate technical information clearly and concisely;
* Strong analytical/problem solving skills;
* Good customer service skills;
* Has knowledge of Windows operating systems;
Call us at 423 8700 loc. 8815 or visit website www.concentrix.com for further details
Company Address: 5th F Techno Plaza One Eastwood City Libis Quezon City 1600
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company