Communications Specialist
(National Capital Reg – Ortigas)

Responsibilities:

 Identifies, develop and plans communications strategies and implements to various external and internal platforms
 Manages and daily monitors all digital and online efforts of Sykes and its competitors
 Manages and regularly monitors the Internet and Intranet platforms of Sykes

Requirements:

 Graduate of any 4 year course on Communications, Integrated Marketing and Communications, Liberal Arts, Advertising, Marketing, and organizational Communication
 3-4 years working experience in an advertising agency or PR companies either as web-content writer/editor, web developer/manager, PR specialist, and communications specialist or in any relevant related post or function
 Proficient in MS Office applications (Word, Excel, PowerPoint) and print/imaging/editing
 Knowledgeable and experienced in handling any of the communication platforms i.e., internet, intranet, focus group discussions, copy writing, newsletter writing, feature writing/publishing of articles and writing of business correspondences
 Familiarity with Google Analytics and Webtrends is an advantage
 Familiarity with search engine marketing, including SEO techniques and keyword research
 Social media marketing and forum/discussion moderation
 Experience in online advertising is a plus
 Knowledgeable in and up-to-date with the latest Web marketing strategies
 Exceptional analytical skills
 Excellent command of written and spoken English
 With strong coordination and organization skills
 Strong PR and networking skills an advantage

Walk in at any of the following sites with a copy of your resume and a valid ID.
SYKES Asia
46F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City
Mondays-Fridays 8am-8pm

4F Sunnymede IT Center, 1614 Quezon Ave Quezon City
Mondays-Fridays 8am-8pm

34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Makati City
Mondays-Fridays 8am-10pm

No related posts.

Branding Specialist
(National Capital Reg – Ortigas)

Responsibilities:

* Works together with the Branding & Communications Associates in formulating, developing and translating events and marketing objectives into creative designs, visual concepts, and implementation plans specific to events or below the line activities
* Major company events such as Summer Picnic, Year-end Party, Sports Fest, nniversary, Managers’ Forum, Sykes Idol, Customer Service Week, Halloween, Merchandising and other company-wide/center events and external events like Philanthropy programs
* Coordinates closely with the Branding and Communications Senior Manager, other managers from other departments and, in some cases, third party alliances to execute plan (consultancy basis for various projects from different depts.)
* Gives art direction on all collateral development from print advertising, event collaterals to other point of sales materials and present it to the team for inputs and consensual approval
* Collaborates with Sourcing & Recruitment Teams in creatively conceptualizing, enhancing and designing market collaterals for appropriate branding of the Company and promotion of sourcing and recruiting initiatives
* Collaborates with other departments in the company as deemed necessary on creative conceptualization of projects
* Assists in the evaluation of the capability of the event suppliers (creative and logistics especially technical aspect) in mounting events and gives expert recommendation/s on the choice of vendor/s or supplier/s for the company to work with
* Works with the Communication Specialist on creative designs and lay out of annual plan for internal and external communication channels: Internet and intranet, Press release, Print advertisement, outdoor advertisement, posters, brochures, flyers, postcards and other branding collaterals, TV exposure and pitches, Radio plugs or Announcements on Board, E-mail announcements, Audio visual and PowerPoint presentations
Presents and sells creative concepts to the Branding & Communications team and internal clients
* Conducts branding exercise with internal clients
* Performs other duties and ad hoc tasks assigned

Requirements:

* With minimum 3-4 years experience gained through advertising, creative marketing, graphic design, audio-visual & multi-media presentations, scriptwriting, radio & television programming and production, events directing and/or public relations preferably in fast moving consumer goods or service industry
* BS/BA in Marketing, Advertising, Integrated Marketing & Communications, Fine Arts Communication Arts or any Liberal Arts courses or equivalent from an accredited college or university
* Excellent communication skills
* Highly creative and strongly driven by “out-of the-box” thinking
* Experienced in dealing with 3rd party event vendor/supplier/s
* High organizational, planning and delegating skills
* Proven analytical and creative thinking abilities
* Excellent communication skills both written and verbal
* Copywriting experience is an advantage
* Ability to understand concepts and creatively translates them to images & powerful words
* Ability to analyze issues and to suggest solutions to problems and to devise new approaches
* Ability to organize time and work so as to manage priorities effectively and meet deadlines
* Ability to make effective and efficient use of available resources

Walk in at any of the following sites with a copy of your resume and a valid ID.

Sykes Asia, Inc.
46F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City;
4F Sunnymede IT Center, 1614 Quezon Ave Quezon City;
34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Makati City;

No related posts.

Technical Support Representative – Telecom
(National Capital Reg, Southern Tagalog)

Responsibilities:

• Ensure all required data is provided; if data is missing, etc., order is rejected back to requestor
• Submission of order to telco provider or appropriate team
• Ensure orders received are submitted to vendor or returned to requestor within 2 business days of order receipt, and preferably within one.
• Ensure vendor acknowledges receipt of order within 2 business days
• Ensure vendor provides Firm Order Commit (FOC) Date
• Ensure FOC date will meet customer requested due date and, if not, Order Analyst will need to manage order between vendor and requestor
• Ensure order complete date is met and project is updated/closed appropriately
• Assisting requestors with questions related to processes, forms and tools to use, are also part of the daily functions.
• Provide process training for new requestors or teams, as needed.
• Any ad hoc activities required by the program or the Account Manager.

Requirements:• At least 2 years in College, preferably in a Computer or IT related course
• With project management, billing or order tracking experience;
• Preferably with working knowledge or at least familiar with telephony and circuit terminologies
• Proficient in MS Excel and familiar with MS Outlook and MS Word
• Proficient in the English language, both written and oral
• Organized and detail-oriented;

Walk in at any of the following sites with a copy of your resume and a valid ID.

SYKES Asia
46F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City;
4F Sunnymede IT Center, 1614 Quezon Ave Quezon City;
34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Makati City;

Visit ph.sykes.com for the list of Sykes Recruitment Events.

No related posts.

Inbound Sales Agent
(National Capital Reg – Ortigas, Pasig CIty)

Responsibilities:

* Successful applicants will provide inbound customer and sales support to clients of the world’s leading online travel company. They are expected to achieve individual and team performance targets, which include customer serice, sales, productivity and quality standards.

Requirements:

* At least 2 years of college education in any field of study
* Can express himself/herself fluently in English
* Committed in identifiying and providing solutions of the highest possible standard aimed at addressing customer needs
* Maintains a high level of energy and a positive attitude in a challenging environment
* Sales background and call center work experience will be an advantage

Apply at any of the following sites with a copy of your resume and a valid ID:

* 19th/F One San Miguel Ave. Bldg., San Miguel Ave. corner Shaw Blvd., Ortigas, Pasig City
* 34th/F Burgundy Corporate Tower, 252 Sen. Gil Puyat Avenue, Makati City
* 4th/F Sunnymede IT Center, 1614 Quezon Avenue, Quezon City

Visit ph.sykes.com for the list of Sykes Recruitment Events.

Company Name :
Sykes Asia, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
19f one sanmiguel avenue, san miguel ave cor shaw Pasig 1550
Company Fax :
849-9019

No related posts.

Technical Support Representative for Laptops
(National Capital Reg, Southern Tagalog)

Responsibilities:

* Document all customer calls in call tracking system.
* Parts sales and order processing.
* Use knowledgebase tools to search for customer solutions.
* Utilize all product documentation to provide customers answers to questions and problem resolution.
* Repair/Work Order processing.
* Escalate calls to designated Escalation Team as per escalation procedures.

Requirements:

* At least 2 years of college study. University degree preferred.
* Preferably with Minimum of 6 months call center experience
* Basics of Computers including Operating Systems, hardware and internet.
* A working knowledge of MS Word / Excel
* Good Communication Skills

Walk in at any of the following sites with a copy of your resume and a valid ID.

SYKES Asia
19F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City;
4F Sunnymede IT Center, 1614 Quezon Ave Quezon City;
34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Quezon City;

Visit ph.sykes.com for the list of Sykes Recruitment Events.

No related posts.

CSR for Back-Office Support (Job Code: CSR-BOS)
(National Capital Reg – Quezon Avenue, Quezon City)

RESPONSIBILITIES:

* To provide quality customer service to clients via back-office support (chat, email, etc.)

REQUIREMENTS:

* Finished at least 2 years in college or similar college-level education (any course)
* Working knowledge of computers
* Excellent written and spoken English communication skills
* Willing to be assigned at Sunnymede IT Center (SITC) along Quezon Avenue in Quezon City
* Willing to work on shifting schedules (including the night shift)
* Willint to work on a 3-months contractual status (initial offer)
* Available to start ASAP
* Applicants should be Filipino citizens or hold relevant residence status.

WALK-IN APPLICANTS ARE INVITED TO VISIT ANY OF THE FOLLOWING SITES: (bring resume and ID)

* PASIG CITY: 19th/F One San Miguel Ave. Bldg. (OSMA), San Miguel Ave. corner Shaw Blvd., Ortigas, Pasig City
* MAKATI CITY: 34th/F Burgundy Corporate Tower (BCT), 252 Sen. Gil Puyat Avenue (Buendia), Makati City (across CEU Makati)
* QUEZON CITY: 2nd/F Sunnymede IT Center (SITC), 1614 Quezon Avenue, Quezon City (beside Hi-Top Supermarket)

No related posts.

Customer Service Representatives for Investments and Banking
(National Capital Reg – Makati City)

RESPONSIBILITIES:

* Successfully complete the Financial Industry Regulatory Authority (FINRA) certification requirements for the Series 7 and Series 63 course when needed.
* Satisfactorily complete the systems training to support clients by phone
* Achieve minimum Accuracy standards
* Achieve minimum Quality Monitoring standards
* Achieve minimum Service Level standards
* Satisfactorily complete continuous education requirements
* Receive inbound calls and process client requests
* Service internal and external clients
* Manage client expectations and provide a positive experience for the caller
* Process paperwork.
* May be assigned additional tasks from time to time

REQUIREMENTS:

* Bachelor’s/College Degree , any field
* Excellent academic skiills
* Excellent English skills – oral and written
* Accounting and Financial background – an advantage but not required
* Knowledge in Microsoft Office applications
* Applicants must be willing to work in Makati City.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent

Walk in at any of the following sites with a copy of your resume and a valid ID:

* 19F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City
* 4F Sunnymede IT Center, 1614 Quezon Ave Quezon City
* 34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Quezon City

Visit ph.sykes.com for a list of Sykes Recruitment Events.

Company Name :
Sykes Asia, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
19f one sanmiguel avenue, san miguel ave cor shaw Pasig 1550
Company Fax :
849-9019

No related posts.

Spanish Speaking Customer Service Representative (Job Code: ASCO SPA)
RESPONSIBILITIES:

* Tracks customer orders within business system and react as necessary

* Provides assistance to customer for various inquiries and issues

* Provides customer inbound, outbound support and marketing initiatives through phone and email

* Ensures that required information is logged into central information system pertaining to customer information and request

* Individual case management

* Provides and generates individual and team reports

REQUIREMENTS:

* College degree of any course

* Customer service experience (preferred, but not required)

* Call center experience (preferred, but not required)

* Fluent Spanish and English written and verbal skills

* Computer skills

* Detail-oriented personality

Company Name :Sykes Asia, Inc.
Industry :Call Center / IT-Enabled Services / BPO
Type of Company :Private Limited Company, Foreign Based Company
Location :19f one sanmiguel avenue, san miguel ave cor shaw Pasig 1550
Company Fax :849-9019

No related posts.

Korean Speaking Technical Support
(National Capital Reg)

RESPONSIBILITIES

• Provides first line technical support through phone, fax, and email.

• Accepts inbound/outbound email/calls
• Utilizes laboratory resources to walkthrough customers and verify symptoms
• Ensure required information is entered into ICIM pertaining to customer problems or requests
• Complete logging of contacts/transactions encountered
• Individual case management based on client agreement
• Escalates technical or non-technical problems that are unable to be resolved on the spot of L2
• Flags up personal training requirements to TL
• Adheres to clients and company’s processes and procedures
• Reports to TL, L2, AS and AM
• Have adequate product knowledge
• Provide the good service to customer

REQUIREMENTS

• University degree preferably any engineering course or the equivalent.

• At least 6 months related experience in the Technical Support/Customer Service industry
• At least 6 months experience in working with customers of varied technical knowledge and business needs
• Experience in working with people on different levels
• Must have good verbal and written communication skills
• Computer literate
• Proficiency in the Korean Language
• Proficient with writing reports, business correspondence and procedure manuals
• Ability to coach and to educate agents on non-proficient areas
• Understanding of quality feedback processes

Company Name :
Sykes Asia, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
19f one sanmiguel avenue, san miguel ave cor shaw Pasig 1550
Company Fax :
849-9019

No related posts.