Posts tagged TELUS International
TELUS International – Commissions Administrator
Jun 10th
Commissions Administrator RESPONSIBILITIES:
* Receive, investigate, and resolve inquiries/reports; check against criteria and confirm payments adhere to commission guidelines * Respond to queries on channel commision/sales representative payments and work with others as required * Process adjustments and reversals through system input * Update associated files
REQUIREMENTS:
* Candidate must possess at least a More >
TS Representative for Gaming Console
May 26th
Technical Support Representative for a Dayshift Account (Gaming Console) RESPONSIBILITIES: Agent are responsible to:
* provide technical assistance; * make outbound calls for follow ups and; * provide top-quality customer service to all customers.
REQUIREMENTS:
* Candidates must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , Engineering (Computer/Telecommunication), Computer More >
HR Associate – TELUS International
May 19th
HR Associate for Talent Acquisition (Taguig) RESPONSIBILITIES:
* Performs recruitment activities (i.e. paper screens, phone screens, face-to-face interviews, orientations) with emphasis on compliance with established recruitment processes and procedures. * * Performs records management activities. Ensures the accurate input of information in databases for processed applications, the generation of campaign–specific reports, and More >
Inbound Sales Agent – TELUS International
Apr 29th
Inbound Sales Agent to start Immediately!!!!!Araneta Site Only!! RESPONSIBILITIES:
* Sell electronics and accessories of computers, spare parts, hard ware and gadgets to existing and new customers by way of chatting with them * Do multiple live chats with customers to assist them with inquiries and later on convince them to More >
Real Time Analyst – TELUS International
Mar 3rd
Real Time Analyst RESPONSIBILITIES:
* Responsible for the maintenance of service levels and the real-time and advanced coordination of all phone and non-phone activity (after weekly shifts have been given out). * Act as the central point of contact for all schedule exceptions and time off requests. * Assure the timely dissemination More >
TELUS International – Reports Analyst
Mar 1st
Reports Analyst RESPONSIBILITIES:
* The Reports Analyst is responsible for client reporting, internal reporting, and analysis of the reports.
* This is a fast paced, hands-on position that requires the ability to handle multiple tasks simultaneously, maintain detailed reporting documentation, and manage appropriate processes.
* This position will be coordinating reporting efforts with the More >
TELUS International – Back Office Representative
Mar 1st
Back Office Representative to start ASAP!!! RESPONSIBILITIES:
* Managing service orders for voice and data services * Identifying discrepancies, special equipment, or field work needs * Activate and modify network features within the switch * Update and correct assignment information within various systems * Trouble resolution – investigate held orders; initiate corrective More >
TELUS International – CSR for a PIONEER ACCOUNT
Mar 1st
CSR for a PIONEER ACCOUNT to start ASAP!!!!! (for Market Market Site) RESPONSIBILITIES:
* Provision and identify customer requirements * Initiate and/or update systems to ensure successful order completion and service delivery * Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
REQUIREMENTS:
* Candidate must possess at least More >
TELUS International – Real Time Analyst
Feb 23rd
Real Time Analyst RESPONSIBILITIES:
* Responsible for the maintenance of service levels and the real-time and advanced coordination of all phone and non-phone activity (after weekly shifts have been given out). * Act as the central point of contact for all schedule exceptions and time off requests. * Assure the timely dissemination More >
TELUS International – Communication Coach
Feb 18th
Communication Coach RESPONSIBILITIES:
* Manages agents with communication skills opportunities by conducting and facilitating one-on-one coaching (formal or informal) and generate coaching logs to validate coaching compliance report * Conduct follow-up training with individual reps or small groups- directly concentrating, correcting and improving observed speech and communication opportunities * Help improve and More >
Technical Support Specialist – TELUS International
Jan 12th
Technical Support Specialist for Anti-virus Account to start ASAP RESPONSIBILITIES:
REQUIREMENTS:
* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree or Professional License (Passed Board/Bar/Professional License Exam) in Engineering (Computer/Telecommunication), Computer Science/Information Technology, Others or equivalent. * Fresh graduates/Entry level applicants are encouraged to apply. * Applicant More >
TELUS International – Jobs for Araneta Site
Jan 4th
Customer Interaction Associate for Araneta Site to start in January 11, 2009!!!! RESPONSIBILITIES:
* Process applications and general financial queries * Give technical support to merchants who own the debit card swiping system * Provide customer service to debit card clients
REQUIREMENTS:
* Candidate must possess at least a Vocational Diploma / Short Course More >
TELUS International – Reports Analyst
Dec 14th
Reports Analyst RESPONSIBILITIES:
* Develop and implement reporting strategies * Maintain existing reports and processes * Consult with end-users to help define new reporting requirements * Implement streamlined solutions for reporting practices * Create scorecards, dashboards, and other custom reports * Develop repeatable solutions and promote methodology best practices * Work independently More >
TELUS International – Gaming Console Account
Nov 24th
Team Captain for Gaming Console Account RESPONSIBILITIES:
* Leads and manages a team of CIAs and Sr. CIAs in the optimal execution of call center operations activities (i.e. taking calls, addressing customer issues / complaints, placing sales orders). Ensures that each team member meets / exceeds their goals and metrics on a More >
