Account Manager

Account Manager (EDSA/Ortigas)
(National Capital Reg – EDSA/Ortigas Site)

* Ensures overall client satisfaction through the daily coordination and oversight management of all aspects of the project — with a clear focus on meeting and exceeding client performance, quality and production expectations.
* Ensure a strong, consistent relationship with day-to-day client contacts
* Promptly take steps in conjunction with the relevant internal departments in order to remedy deviances in performance, quality and revenue.
* Establish steps which are effective in achieving resolution of concerns –follow up to ensure proper and timely execution of action plans and other client deliverables
* Main driver of ESAT and KSAT

REQUIREMENTS:

* 3 years experience in the CCM/AM capacity
* Excellent Written & Verbal Communication Skills
* Ability to multi-task – can implement projects in a timely manner and successfully meet program objectives.
* Strong process flow management skills.
* Strong negotiation and problem solving skills.
* Attentive to detail.
* Patient in dealing with issues, is results driven, and has a positive attitude.
* Can initiate account development strategies.
* Can formulate, plan, and implement business development strategies with respect to client specific needs

Interested applicants may apply at Teleperformance Recruitment Office:
Level 3 MS303 EDSA Central Pavilion (beside MRT Shaw), Mandauyong City.
Office hours are from 7am – 8pm Mondays – Fridays and 8am – 5pm Saturdays.
For inquiries, call us at 637-7111 loc. 301 – 302.
Please bring an updated copy of resume with 1×1 photo.