Responsibilities:

  • Attend to inbound customer service support calls from the client’s existing and/or potential customers, including corporate accounts and elite business travellers related to flights bookings, itineraries, passenger special needs, and utilizing the the client’s website
  • Perform back-office work as required by the business which includes the transcription and entry of customer concerns into a database, processing of large party bookings, verification and issuance of credit card transactions, and processing of electronic tickets (e-Tickets) as well as tickets by mail, provide information on fares and itineraries that may or may not be accessible through the client’s ticketing system

Requirements:

  • Should have completed a four (4) year college program at minimum and has attained a college diploma
  • Those who do not meet the educational requirements can be considered based on relevant work experience
  • With experience on customer service, preferably in a call center environment, showing aptitude for customer service skills. Experience in the airline/travel industry is a plus
  • Excellent oral communication skills, having a strong speaking voice with clear diction
  • Strong listening skills and is able to multitask
  • Demonstrates a proactive and positive approach when presenting information and responding to customer inquiries, hence is able to build rapport easily
  • Is able to delivery information at customers’ knowledge level in an undestandable manner

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