Customer Service Representatives – Pioneer Airline Account (MOA)

Responsibilities:

Attend to inbound customer service support calls from the client’s existing and/or potential customers, including corporate accounts and elite business travellers related to flights bookings, itineraries, passenger special needs, and utilizing the the client’s website
Perform back-office work as required by the business which includes the transcription and entry of customer concerns into a database, processing of large party bookings, verification and issuance of credit card transactions, and processing of electronic tickets (e-Tickets) as well as tickets by mail, provide information on fares and itineraries that may or may not be accessible through the client’s ticketing system

Requirements:

Graduate of any 4-year course or at least college level
Those who do not meet the educational requirements can be considered based on relevant work experience
With experience on customer service, preferably in a call center environment, showing aptitude for customer service skills. Experience in the airline/travel industry is a plus
Excellent oral communication skills, having a strong speaking voice with clear diction
Strong listening skills and is able to multitask
Demonstrates a proactive and positive approach when presenting information and responding to customer inquiries, hence is able to build rapport easily
Is able to delivery information at customers’ knowledge level in an undestandable manner

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