Customer Service Representatives – Pioneer Airline Account (MOA)

Responsibilities:

• Attend to inbound customer service support calls from the client’s existing and/or potential customers, including corporate accounts and elite business travellers related to flights bookings, itineraries, passenger special needs, and utilizing the the client’s website
• Perform back-office work as required by the business which includes the transcription and entry of customer concerns into a database, processing of large party bookings, verification and issuance of credit card transactions, and processing of electronic tickets (e-Tickets) as well as tickets by mail, provide information on fares and itineraries that may or may not be accessible through the client’s ticketing system

Requirements:

• Graduate of any 4-year course or at least college level
• Those who do not meet the educational requirements can be considered based on relevant work experience
• With experience on customer service, preferably in a call center environment, showing aptitude for customer service skills. Experience in the airline/travel industry is a plus
• Excellent oral communication skills, having a strong speaking voice with clear diction
• Strong listening skills and is able to multitask
• Demonstrates a proactive and positive approach when presenting information and responding to customer inquiries, hence is able to build rapport easily
• Is able to delivery information at customers’ knowledge level in an undestandable manner