Inbound Resolution and Sales Associate – Makati

Job Responsibilities:

Answering incoming calls promptly and according to our established call-handling processes, including technical resolution.
Enhancing customer relationships through the identification of customer needs and opportunities
Providing excellent customer service in a professional and timely manner every time
Interacting with team members to enhance performance

Job Requirements:

Completion of at least two (2) years of college education (without back subjects)
Preferably with at least six (3) months work experience in the call center industry.
Sales experience is a plus
Strong conversational English communication skills including colloquial and idiomatic phrases
A strong ability to analyze, negotiate, and resolve delinquent accounts promptly
A working knowledge of MS Office products Mail, Word, & Excel
A full-time commitment to deliver relevant solutions on time in a dynamic, fast-paced environment
Willing to work on shifting and graveyard schedule.
Amenable to work in Roxas, Pasay City, and Cybergate Pioneer, Mandaluyong
Willing to start immediately.

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