Inbound Resolution and Sales Associate – Makati
Job Responsibilities:
- Answering incoming calls promptly and according to our established call-handling processes, including technical resolution.
- Enhancing customer relationships through the identification of customer needs and opportunities
- Providing excellent customer service in a professional and timely manner every time
- Interacting with team members to enhance performance
Job Requirements:
- Completion of at least two (2) years of college education (without back subjects)
- Preferably with at least six (3) months work experience in the call center industry.
- Sales experience is a plus
- Strong conversational English communication skills including colloquial and idiomatic phrases
- A strong ability to analyze, negotiate, and resolve delinquent accounts promptly
- A working knowledge of MS Office products Mail, Word, & Excel
- A full-time commitment to deliver relevant solutions on time in a dynamic, fast-paced environment
- Willing to work on shifting and graveyard schedule.
- Amenable to work in Roxas, Pasay City, and Cybergate Pioneer, Mandaluyong
- Willing to start immediately.
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