Customer Care Representative for Prestigious Car Company – Cainta
RESPONSIBILITIES:
- Receives inbound calls and responds to inquiries (through calls and emails) for assistance and information from automotive dealerships and customers in a timely and efficient manner to assure service level metrics are achieved.
- Establish rapport and portray a knowledgeable and courteous impression to the customer.
- Through use of technology, scripts and program knowledge listens to the customer inquiries, and provides appropriate information in an efficient professional manner.
- Communicate professional, grammatically correct verbal responses to customer concerns and inquiries.
- Respond to faxed documents in English.
- Properly log all customer contacts into appropriate contact system, to allow for an accurate historical view of a customer’s contacts with the CRC.
- Identify and relay areas for improvement within the program and the CRC to the team leader.
- Escalate, as appropriate, identified customer inquiries and concerns.
REQUIREMENTS:
- Fluent in English – both oral and written communication skills.
- Completed at least 2 years of college, with no back subjects.
- Excellent PC troubleshooting and networking skills.
- Knowledge in computer operating systems and internet applications like Microsoft Windows XP, Macintosh & Outlook.
- Working knowledge on car insurance is preferred but not required
- Must be willing to work in Cainta.
- Fresh graduates/Entry level applicants are encouraged to apply.
- 4 Full-Time positions available.
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