Customer Service Associate – Bacolod
Job Responsibilities:
- Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
- Provides concise, quality customer service in a professional and courteous manner for client projects
- Performs related work as required and works on special projects, as requested
- Interacts with fellow team members to enhance project performance
Job Requirements:
- Bachelors Degree or at least 2 years in college
- Strong written and verbal communication skills
- Knowledge of MS-Office products: Mail, Word & Excel
- Telephone courtesy skills
- Computer knowledge
- Data entry ability
- Work in an office environment
- Varied shifts; weekend and holiday work schedules
- Manual dexterity and motor coordination ability
- Eye coordination ability
- Must be able to interact effectively with all employees
- Must be able to represent TeleTech professionally with all customers
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