Customer Service Representative – Pasay City

Responsibilities:

Answering incoming calls promptly and according to our established call-handling processes

Enhancing customer relationships through the identification of customer needs and opportunities
Providing excellent customer service in a professional and timely manner every time

Interacting with team members to enhance performance

Requirements:
Completion of at least two (2) years of college education
Preferably with six (6) months work experience in the call center industry
Strong conversational English communication skills including colloquial and idiomatic phrases
A strong ability to analyze, negotiate, and resolve delinquent accounts promptly
A working knowledge of MS Office products: Mail, Word, & Excel
A full-time commitment to deliver relevant solutions on time in a dynamic, fast-paced environment