HR Manager – TeleTech Pasay

LUZON – Human Resource Manager
RESPONSIBILITIES:

* Ensures uniform and consistent implementation of Global Best Practice, corporate and local policy and initiatives in compensation, benefits, employee relations, and rewards at assigned CMC. Collaborates with Executive Director Human Capital and senior line managers to develop communication and implementation plans in pay management, benefits, allowances, policy, employee relations and human resource information systems.
* Provides Site Director and support managers with compensation market analysis and trends; salary structure; market pricing; salary administration guidelines for promotion, merit and market adjustments; career tracks; Optimum Rewards variable pay programs and allowances. Accountable for timely, uniform and equitable implementation of pay programs across within the CMC.
* Implements benefits programs for local staff. Ensures equitable and uniform application within the CMC.
* Develops, communicates and maintains HR policies and procedures. Principal deliverable is Employee Handbook. Ensures HR policy is aligned with business requirements and local market conditions, and fully compliant with the labor code. Participates in new employee orientations.
* Oversees operation of Oracle HR system in CMC ensuring full utilization of functionalities and solutions. Responsible for ensuring HR staff are trained in competent in using system functionalities. Produces reports and analytics from HR data base.
* Consults with Site Director and line managers to ensure consistent and equitable discharge of employee and labor relations. Advises on problematic terminations of staff and participates actively in resolution of all complaints filed with national labor relations commission.
* Participates in HR organizational development plans. Controls HR FTE headcount at CMC. Analyzes HR skills sets and plans learning programs to develop HR staff professional knowledge and skills.
* Oversees HR audit, risk and compliance matters. Accountable for compliance with SOX requirements in CMC. Liaises with Corporate heads to conduct audits, reviews and resolve issues.

REQUIREMENTS:

* BS/BA degree required, preferably in Human Resources Management or related area; or equivalent work experience
* 3 years compensation, benefits and policy implementation experience preferred
* At least 5 years in technology or service industry
* Overall 7 years as manager in human resources with generalist background preferred
* Must have extensive and current experience in labor regulations and HR practices in Philippines
* Excellent quantitative and analytical skills with strong attention to detail
* Excellent verbal, written communication and presentation skills
* Organizational, counseling and negotiating skills
* Computer literacy
* Proven history of ability to maintain the strictest confidentiality
* Ability to work well with others at varying organizational levels
* Excellent interpersonal relationship skills with employees at all levels – management and rank-and-file
* Must be able to represent TeleTech professionally to all contacts
* Willing to work on shifting schedule, holidays, weekends and long hours
* Must be willing to work in Pampanga
* Applicants should be Filipino citizens or hold relevant residence status.

To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.

TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://hirepoint.com