INBOUND SERVICE TO SALES REPRESENTATIVE
Basic Requirements:
- Candidate must have completed at least 2 years in college with no back subjects or finished a 2 year course or Bachelor’s Degree.
- Has strong oral and written English Communication Skills.
- Preferrably with 3 months customer service or sales experience in BPO or Non BPO industry.
- Strong problem solving and analytical skills.
- Applicants must be willing to work in Makati.
- Willing to work on shifting and graveyard schedule.
Position Responsibilities:
- Classify or complete follow-ups on all calls
- Provides concise, quality customer service in a professional, timely and courteous manner for the client’s project.
- Answers incoming customer inquiries promptly regarding the client’s services.
- Provides information to customers and assists or trains customers to use on-line services
- Enhances customer relationship through identification of customer needs/opportunities.
- Responsible for answering incoming calls promptly and in accordance with established call-handling procedures.
- Interacts with fellow team members to enhance project performance.
- Works on special projects, as requested.
- Perform other duties as assigned.
- Adheres to all company policies and procedures.
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