PASAY – CUSTOMER SERVICE ASSOCIATE
DUTIES & RESPONSIBILITIES
- Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
- Provides concise, quality customer service in a professional and courteous manner for client projects
- Performs related work as required and works on special projects, as requested
- Interacts with fellow team members to enhance project performance
QUALIFICATIONS/EXPERIENCE/KNOWLEDGE
EDUCATION:
- 2 years minimum Collegiate background.
EXPERIENCE:
- Preferably with 6 months work experience in customer service
SKILLS:
- Strong written and verbal communication skills
- Knowledge of MS-Office products: Mail, Word & Excel
- Telephone courtesy skills
- Computer knowledge
- Data entry ability
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