PASAY – CUSTOMER SERVICE ASSOCIATE – COLLECTIONS ACCOUNT
Responsibilities:
- Answering incoming calls promptly and according to our established call-handling processes
- Enhancing customer relationships through the identification of customer needs and opportunities
- Providing excellent customer service in a professional and timely manner every time
- Interacting with team members to enhance performance
Requirements:
- Completion of at least two (2) years of college education
- Preferably with six (6) months work experience in the call center industry
- Strong conversational English communication skills including colloquial and idiomatic phrases
- A strong ability to analyze, negotiate, and resolve delinquent accounts promptly
- A working knowledge of MS Office products: Mail, Word, & Excel
- A full-time commitment to deliver relevant solutions on time in a dynamic, fast-paced environment
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