STA. ROSA – Customer Service Associates to start ASAP!
- To provide sales opportunities and customer service solutions to TeleTech’s client’s customers through inbound communication channels and deliver outstanding customer experience to each unique call
- Clearly document all transactions with these customers in the relevant software systems
- Maintain a high level of program and product knowledge in order to provide the best value based sales solution to the customer.
- Presents detailed information and responds to questions from Managers, clients, and Customers.
- Works on special projects and assumes additional responsibilities as assigned.
- Completed at least 2nd year college/graduate of 2 year Associate course
- Ability to work on shifts
- At least 1 month experience in a fast-paced SALES environment
- Target-driven and resilient
- Internet Savvy, with very good computer skills
- Interest in communications and Technology
- Strong written and verbal communication skills
- Knowledge of MS-Office products: Mail, Word & Excel
- Telephone courtesy skills
- Computer knowledge
- Data entry ability
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