TECHNICAL SUPPORT ASSOCIATE
DUTIES & RESPONSIBILITIES
- Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
- Provides concise, quality customer service in a professional and courteous manner for client projects
- Performs related work as required and works on special projects, as requested
- Interacts with fellow team members to enhance project performance
QUALIFICATIONS/EXPERIENCE/KNOWLEDGE
EDUCATION:
- Minimum 2 years Collegiate Background
EXPERIENCE:
- Preferably with 6 months to 1 year work experience as a Technical Support Representative/ Associate
SKILLS:
- Strong written and verbal communication skills
- Knowledge of MS-Office products: Mail, Word & Excel
- Good technical and computer knowledge
- Telephone courtesy skills
- Computer knowledge
- Data entry ability
| Print article | This entry was posted by admin on June 7, 2011 at 12:39 pm, and is filed under Teletech. Follow any responses to this post through RSS 2.0. You can leave a response or trackback from your own site. |
