TeleTech Call Center Jobs – Operations Manager

PASAY – Operations Manager
RESPONSIBILITIES:

* Minimum 5 years leadership experience within a service driven or high tech corporation
* Relevant tertiary qualifications or equivalent (ie relevant diploma plus experience)
* Knowledge / experience in call center management
* Ability to use Microsoft products (Word, Excel, PowerPoint, Outlook)
* Strong English language verbal and written communication skills, including business writing ability
* Ability to understand simple financial reporting
* Problem resolution skills
* Excellent interpersonal skills
* Excellent organizational skills and time management skills
* Interview skills (professional training preferable)
* Analytical ability to decipher statistical reports
* Shift management capabilities and ability to manage varying skills of employees
* Erlang C staffing calculation administration
* Call routing schematic administration
* Strong organizational, multi-tasking and delegation skills
* Ability to deal with conflict and disciplinary issues in a positive and timely fashion
* Minimum typing speed of 30 wpm with 95% accuracy
* Multi-lingual (desirable)
* Must be willing to work in Pasay

To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.

Company Name :
TeleTech Customer Care Management Phils., Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
WebSite :

http://hirepoint.com

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