TeleTech Call Center – Systems Certification Engineer
PHILIPPINE CORPORATE – Quality Assurance Systems Certification Engineer
RESPONSIBILITIES:
* Responsible for the testing, certification, deployment, support, troubleshooting, and upgrades to TeleTech QA applications in a Tier. This requires technical and operational understanding of two or more of the following QA applications: eyeQ360, Witness v6.x, NICE v8.8, and/or 8.9, 9.x (Perform). This person should be familiar with call routing concepts as well as how QA systems interface with the Avaya/Cisco telephony switches. This individual will be responsible for testing, certifying, engineering and implementing advanced technology solutions, namely TeleTech’s EyeQ360 Quality Monitoring Tool.
REQUIREMENTS:
* Bachelor’s degree
* 3-5 years TroubleShooting and Administration of Windows Server (remotely)
* 3-5 years TroubleShooting and Administration of Nice, Witness, and/or EQ360
* 3-5 years NICE or Witness operational support (form creation, reporting, etc)
* 3-5 years experience with TCP/IP networking for troubleshooting
* Required language(s): English.
* At least 3 year(s) of working experience in the related field is required for this position.
* Must be willing to work in Cainta.
* Full-Time position available.
* Applicants should be Filipino citizens or hold relevant residence status.
To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.
TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://hirepoint.com
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