TeleTech Customer Care – Inbound CSA
STA. ROSA – Inbound Customer Service Associate
* Take inbound customer calls to provide support for customers through established methods and procedures, standards and guidelines as outlined by TeleTech and Client.
* Proactively keeps up to date on new procedures.
* Identifies the need to escalate specific issues and follow through where necessary.
* Transfers calls to other departments where appropriate.
* Presents detailed information and responds to questions from Managers, clients, and Customers.
* Works on special projects and assumes additional responsibilities as assigned.
* At least completed 2nd Year College.
* 6 months work experience in customer service preferred.
* Strong written and verbal communication skills.
* Knowledge of MS-Office products: Outlook, Word & Excel.
* Telephone courtesy skills.
* Computer knowledge.
* Data entry ability.
* Amendable to work in shifting schedules.
* Must be willing to work in Sta Rosa, Laguna.
* Sta Rosa Recruitment Office will be open on all Saturdays and Sundays of the following dates from 10am-4pm:
* December 5 and 6
* December 12 and 13
* December 19 and 20
To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.
TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
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