TeleTech Jobs in Quezon City

Join our world of possibilities…
TeleTech has become the premier name in Customer Management Solutions by targeting the needs of our global clients and delivering the services and people they need to succeed. We have more than 40,000 employees in over 80 customer management centers in key global locations. TeleTech is blossoming in the Philippines having supported the world’s largest companies in the Philippines since 2001. Our passion for helping clients better serve their own customers is unequalled in the industry. We’re looking for dynamic, service-focused people who share our high level of commitment.

NOVALICHES – Training Supervisor
RESPONSIBILITIES:

REQUIREMENTS:
• Supervisory experience required
• Training Certification preferred
• College Degree preferred
• Process Improvement experience preferred
• Comprehensive knowledge of supervisory practices and processes.
• Training background preferred. (Six Sigma, ISO, Leadership Development)
• Minimum of 3 years experience in a customer service environment or related position, preferably in a teleservices or telecommunications company.
• Supervisory experience required.
• Some experience with all aspects of training (assessment, development, facilitation, analysis, etc.)
• Adapts strategies and solutions that are consistent with project goals and objectives, demonstrating critical thinking when making decisions and problem solving.
• Ability to quickly adapt in a dynamic and fast-paced environment.
• Excellent time management skills.
• Computer literacy (word processing, spreadsheets, process mapping and database applications).
• Complete understanding of teleservices business operation.
• Ability to track, analyze and present data/trends.
• Excellent oral, written and interpersonal communication skills.
• Must be well organized, demonstrate initiative, ability to follow through and able to manage multiple projects.
• Data entry, spelling, grammar and proofreading skills required.
• Ability to work in both a team environment and autonomously.
• Excellent listening skills and attention to detail.
• Demonstrate high degree of integrity and confidentiality.
• Knowledge of adult learning principles

Company Name :
TeleTech Customer Care Management Phils., Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
WebSite :

http://hirepoint.com

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