TeleTech – Learning Performance Manager

PHILIPPINE CORPORATE – Learning Performance Manager (Travel and Consumer Services)
RESPONSIBILITIES:

* The Learning Performance manager is responsible for ensuring client satisfaction through the management of the Learning Performance and Language Readiness function of the business.

* The manager is responsible for the design, development, implementation, delivery and evaluation of client specific training to meet project goals. This includes all systems, products, and industry specific training, up (refresher) training, and coaching skills for employees and supervisors. The Learning and Performance Manager is expected to maintaining a high standard of training effectiveness in line with clients’ goals and objectives.

REQUIREMENTS:

* 1-3 years Call Center Management experience
* 3-5 years Training experience
* Comprehensive knowledge of soft skills, language and product training processes
* Financial background preferred
* BA/BS Required, MBA Preferred
* Adapts strategies and solutions that are consistent with project goals and objectives, demonstrating critical thinking when making decisions and problem solving.
* Some travel may be required.
* Able to work in a 24×7 call center environment
* Willing to be based in Pasay
* Applicants should be Filipino citizens or hold relevant residence status.

To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.

Company Name :
TeleTech Customer Care Management Phils., Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
WebSite :

http://hirepoint.com

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