Workforce Supervisor
Job Description:
- Responsible for managing the traffic and scheduling operations of the call center.
- Develops business plans for department operations.
- Reports to the Workforce Manager and ensures that call center staff level is efficient in order to meet operational objectives.
Qualifications:
- Candidate must possess at least a Bachelor’s/College Degree , any field.
- At least 2 year(s) of working experience in the related field is required for this position.
- Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Customer Service or equivalent
- Call center experience 1-3 years
- Real time analysis and workforce management experience 1-3 years
- Proficient in Excel, MS Office, Various behavioral attributes
- Full-Time positions available.
- Applicants must be willing to work in Bacoor/Novaliches.
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