TELUS International – Reports Analyst

Reports Analyst
RESPONSIBILITIES:

* The Reports Analyst is responsible for client reporting, internal reporting, and analysis of the reports.

* This is a fast paced, hands-on position that requires the ability to handle multiple tasks simultaneously, maintain detailed reporting documentation, and manage appropriate processes.

* This position will be coordinating reporting efforts with the account owners and help streamline reports and their processes while adding efficiencies and insight.

REQUIREMENTS:

* Graduate of Bachelor’s Degree

* Proficiency in building Excel workbooks

* Must be familiar with CMS and IEX and other Reporting Tools

* Knowledge of call center metrics and processes.

* Extremely well organized, detail and multitask oriented.

* Professional communication skills both verbally and for written business correspondence.

* Must be punctual, accurate and driven by deadlines.

* Ability to plan, organize and follow through.

* Willing to work the graveyard shift.

Company Name :
TELUS International Philippines, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
31st Floor Discovery Suites, 25 ADB Avenue, Ortigas Center, Pasig City 1600
Company Fax :
6389445