TS Representatives Level 2

Technical Support Representatives Level 2
(National Capital Reg – Araneta Center Cubao Quezon, City)
Responsibilities:

* Provide IT support for internal employees
* Accept all user problems via calls, voice mail and electronic form
* Take ownership of all problems through diagnosis, investigation and resolution
* Respond to escalation requests and notify management as required
* Follow up to ensure user satisfaction in a highly client-focused environment

Requirements:

* Undergraduate degree or diploma, preferably in a technical discipline, or equivalent and relevant work experience
* A high ability to analyze and trouble-shoot problems
* Exceptional customer service skills
* Fluency in English, with professional oral and written communications skills
* High degree of accuracy and attention to detail, with effective skills in compiling information, analyzing data and making sound judgments
* A willingness to work various shifts as assigned (such as evenings, weekends and statutory holidays), based on business needs
* Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment
* Commitment to continuous learning
* Adequate results from technical test
* Two years working in an IT Service Desk environment, in a customer service or desktop support role or equivalent.

TELUS International Philippines, Inc.
Company Address: 31st Floor Discovery Suites, 25 ADB Avenue, Ortigas Center, Pasig City 1600
Fax: 6389445
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company