CSC Analyst (Customer Service Representative)

CSC Analyst (Customer Service Representative)
(National Capital Reg – Makati City)

Responsibilities:

Ticket Analysis and Dispatch

-Monitors and processes incoming messages
-Creates tickets inthe ticketing tool for customer logging issues through phone or email
-Dispatches tickets to appropriate consultants when necessary

Coordination and Monitoring

-Informs Consultants and Managers of urgent and high visible tickets and makes sure that said tickets are processed
-Informs Consultants of tickets that have long processing time and makes sure that tickets are resolved.
-Monitors SLA and ensures that the initial reaction time is met
-Clarifies issues/concerns on any new processes implemented

Process Compliance

-Ensures compliance to customer specific guidelines
-Assists TSFI Consultants on any process-related questions and concerns.

Requirements:

-Candidate must possess at least a Bachelor’s/College Degree of any IT related course
-At least 1 year of work experience specializing in Technical & Helpdesk Support or equivalent is an advantage.
-Experience in a Call center/applications consulting/Applications/software technical support is also an advantage.
-With Good Communication Skills
-Willing to work on a 24/7 support model (holidays and shifting schedule)
-Fresh graduates are encouraged to apply
-Applicants must be willing to work in Makati City
-can start immediately
-Full-Time positions available.

Location :
27th Floor Pacific Star Building Makati Avenue Makati City *

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