Call Center Agents

Responsibilities:
CSR
♥ Answer inbound calls within guidelines/goals established by the client and contact center management.
♥ Consistently achieve call quality score goals to assist in achieving client and customer satisfaction goals.
♥ Requires general knowledge of client’s business, products and/or services (an asset).
♥ Other duties as assigned.
♥ Must be flexible.
♥ Must be available Days, Evenings, Weekends and Holidays as scheduled.

TSR
♥ Demonstrate ability to use logical and non-linear troubleshooting techniques to resolve customer issues.
♥ Execute clients policy and procedure to resolve issues and offering suggestions.
♥ Clearly set customer expectations regarding resolution and/or follow up.
♥ Sell services and products to better suit a customers needs.
♥ Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner.

CUSTOMER SERVICE REPRESENTATIVES TO START NEXT WEEK! 14,000-22,000PHP SALARY PACKAGE (it depends on your experience) + BENEFITS + CAREER GROWTH + INCENTIVES AWAIT YOU!!!
1 DAY PROCESS! APPLY NOW AND GET A JOB OFFER NEXT WEEK!!!
AVAILABLE ACCOUNTS: Inbound, Outbound, Financial, Travel, DAYSHIFT etc…

Requirements:
♥ Candidate must possess at least a Vocational Diploma, Bachelor’s/College Degree or at least completed 2nd year College in any field.
♥ Applicants should be Filipino citizens or hold relevant residence status.
♥ Applicants must be amenable to work in MAKATI, PASAY, QUEZON CITY, ALABANG, TAGUIG, MANDALUYONG
♥ Average to above average Communication Skills.
♥ Should be amenable to the following: shifting schedules, working on holidays or weekends or rendering overtime when needed.
♥ Computer proficient.
♥ Highly confident, spontaneous, smart, witty and dynamic.