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July 19, 2010

Cherry Mobile’s Trident plagued with problems

(Updated with Cherry Mobile‘s response) Just barely 2 weeks from the release of Cherry Mobile‘s Trident Q300, reports of numerous problems has started to spread in forums.

In a thread in TipidPC, early adopters of the Cherry Mobile Trident shared their frustrations and problems with the triple-SIM phone.

Issues range from incompatible SIM cards, non-functioning WiFi, to locked phonebook and messages folder.

Sabi sa akin ng store clerk S.O.P. raw nila to test each unit before they release it. BUTI na lang kamo tinest muna namin. Eto ang na-experience ko. Right out of the box, sinalpakan nya ng 3 SIM (SMART sa 1st, PLDT sa 2nd and Globe sa 3rd). Yung Globe at PLDT ko lang ang may load. Biruin mo ni hindi man lang ako maka-compose ng message (not send, ha… compose message pa lang). May lumalabas na “SIM not ready” prompt. Sa calls, ganun din. Di ako makatawag using SIM slot 3 with the Globe. It turns out pala na bukod sa may problema ang 32K SIMs dito sa phone na ito, pati yung 128K SIMs, sablay din! Grabe! Eto ang first phone na nahawakan ko na out-of-the-box palpak! Tapos laging 1-0 bars ang signal nung 3rd SIM slot. Tapos, eto pa, minsan pag pinapalit nung store clerk yung SIMs ng phone, napapansin ko na 2X-4X sya nag o-on ng phone. I asked her why. She told me “Sir, minsan kasi pag start nya, nag-hahang sya after nung animated logo”. – rdeveyra

hindi tlga ako mk konek sa wifi, problema daw tlg ng q8, q9 at trident 2.sayang lang pera ku…huhu — blacklady262002

Anywy, Ang problem ng trident sa trisim dapat bagong issue na ng sim yun ipapasok mo para basahin sa kahit anong position. Pag medyo luma na sim mo dun na nagkakaproblema. E syempre ayaw ko naman magpalit ng sim para dun kaya palit cellphone nalang ako. Message me if anyone is interested to buy my bnew q3. Benta ko nalang ng mas mura. Thanks. — rstaana

This time around, I don’t think a bumper case will solve the problems. *jk*

It’s possible the issue could be caused by an unstable software. Hopefully, an update would fix most of those bugs in the phone.

See more of the discussion about the phone here.

Update: The Product Manager of Cherry Mobile just called me to clarify the issue. Apparently, they only recently discovered that the 3rd SIM slot would not accept any SIM that is larger than 32K (i.e. 64k and 128k) which happens with Globe SIMs.

They already have a software fix for this and advised everyone who bought the Trident to visit the Cherry Mobile service centers to have their units updated with the software fix/update. They’ll also send me a review unit this week so I can personally check the phone.

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90 Responses to “Cherry Mobile’s Trident plagued with problems”

  1. TOTIT says:

    if you still have a little malasakit ..
    CHERRY MOBILE save your face by improving your post customer service.. dont make us wait for parts that takes 2 weeks to aquire… we are not happy about you defective high end/ low quality product.

  2. NOEL UNSON says:

    SEVERAL MONTHS AGO WHEN CHERRY MOBILE AND TORQUE LAUNCHED THEIR 3 SIM PHONES, I WAS IN A DILEMMA WHICH TO BUY. BOTH WERE PACKAGED SUPERBLY BUT BOTH WERE ALSO CRITICIZED. AFTER A LONG BALANCING ACT I BOUGHT TORQUE TRINITY… I HAD NO CHOICE DAHIL NOT A SINGLE TRIDENT IS AVAILABLE IN THE MARKET. DAHIL SIGURO PINULL OUT NA LAHAT BECAUSE OF THE MANY CLAMORS. SO I’VE BEEN USING THE TORQUE 7 MONTHS NOW.. I FELT LIBERATED FROM MAINTAINING 3 CELL PHONES.. SO CONVENIENT.. PERO MAY MGA IMPERFECTIONS DIN THAT ARE BOTHERSOME.. NUNG MAGTANONG AKO SA MGA TORQUE DISTRIBUTORS IT LOOKS LIKE THEY ARE NOT PRODUCING THAT UNIT ANYMORE TOO.. BAKA NGA HINDI MA PERFECT… HERE ARE THE IMPERFECTIONS THAT I EXPERIENCE SA TORQUE TRINITY: WHEN WRITING A TELEPHONE NUMBER I CANNOT TYPE THE + SIGN…. WHEN REPLYING A TEXT MESSAGE, THE REPLY IS NOT SAVED… THE WI-FI IS NOT THAT USEFUL.. ANG HIRAP INAVIGATE. THE BATTERY LIFE IS GETTING SHORTER EACH DAY.. BUT I WAS TOLD KASI DAW 3 NETWORKS ANG PINAPTAKBO.. THOSE ABOVE MENTIONED ARE MANAGEABLE… HETO ANG TERRIBLE NA I HOPE TORQUE COMPANY CAN CORRECT: YUNG 3RD SIM. PAG MAY TUMAWAG, NARIRINIG NG CALLER NA NAGRI RING.. BUT THE CALL IS NOT DETECTED BY THE PHONE. TEXT MESSAGES ARE NOT PERCEIVED EITHER… MALALAMAN MO NA LANG NA MAY MGA MESSAGES KA (FROM THE PREVIOUS DAY PA) ONLY WHEN YOU RESET YOUR PHONE… LIKE WHEN YOU CHANGE YOUR BATTERY.. SO PAG NA TURN OFF AND THEN TURNED ON AGAIN YOUR ONE DAU OLD MESSAGE SA 3RD SIM WILL CASCADE. I HOPE THE TORQUE COMPANY CAN READ THIS MESSAGE.. SANA THEY CAN CORRECT THOSE HOLES.. KUNG MAY MALASAKIT MAN SILA SA MGA CONSUMERS NA MAHIHIRAP.. I HOPE TOO THEY CAN CONTACT ME.. I AM WILLING TO COOPERATE IF THEY NEED TO INVESTIGATE THE MATTERS. EMAIL ME AT whirlpoolheart501@yahoo.com

    • Jon
      Twitter: rand0m_insanity
      says:

      You should learn how to use your keyboard sir. Sira ba siya? Masakit sa mata basahin. If you could bear read a huge block of text in UPPERCASE, others don’t.

  3. Rodolfo Concepcion says:

    In addition to my previous comments, Republic Act 7394, Chapter I, Art.18- CONSUMER PRODUCT QUALITY AND SAFETY), It shall be unlawful for any person to (a)Manufacture for sale, offer for sale, distribute in commerce, or import into the Philippines any consumer product which is not in conformity with an applicable product quality or safety standard promulgated in this Act. xxx Art. 19. Penalties.-Any persons who shall violate any provision of Art. 18 shall upon conviction, be subjected to a fine of not less than 1000 pesos but not more than 10,000.00 pesos or imprisonment of not less than 2 months but not more than 1 year, or both upon the discretion of the court.

    The email addresses of DTI are as follows: contactus@thedti.gov.ph or useczm@dti.gov.ph

  4. NOEL UNSON says:

    THEN DON’T READ IT… IF I USED ALL UPPERCASE I DO NOT MEAN ANYTHING LIKE INTIMIDATE… BUT YOUR REPLY IS INTENDED TO BE INTIMIDATING… THERE IS NI SUCH RULE IN TYPING THAT FORBIDS ANY STYLE.

    • Jon
      Twitter: rand0m_insanity
      says:

      You should press the “Reply” button if you wish to reply to me. LOL

      Don’t read it? You’re right. I didn’t I just saw it. I didn’t even bother reading your first post. You should show courtesy to others. Ever heard about “netiquette”? Here, please check this link for your own good. http://bit.ly/lzm34d

  5. tbbag says:

    I’ve read the thread of comments for this review. I’ve used the Trident for more than a year now and have used it to make calls, surf with wifi and watch TV regularly with all the 3 sims working (really ok for texting) all over the country. The battery life is ok, lasting 2-3 days with moderate use (i.e. mostly texting). Sometimes I charge after 4-5 days in order to drain the batteries. The use of SIM 3 to make a call sometimes results in a hanged phone but reliably good enough for texting (either with Smart or Sun on SIM 3). I’m pleasantly satisfied with it. I bought a new smartphone (of a well-known brand of cellphones) early this year but I just prefer to use this triple sim wonder (no more 2nd or 3rd phone). I’ve dropped it more than I can remember and still holds up well. Apparently no damage and in good working condition. This is no put on. I’m lucky I got a good quality unit when I bought it in a kiosk in a mall. If luck holds out, I think I’ll be using this for 1-2 more years and might still be able to give it to someone else who might like it – in good working condition.

  6. kryz says:

    is there an update to this? is the unit a better phone now? ;)

  7. hack8hide says:

    I bought my q300 last Dec 2010. Problems I have experienced are: 3rd sim is not working perfectly, you should reset the phone to receive new sms from 3rd sim. Touchpad response is slow. Now, a big problem of mine was I can’t scroll up and down, co’z the touchpad scroll up and down is not working anymore.

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