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Cherry Mobile’s Trident plagued with problems

(Updated with Cherry Mobile’s response) Just barely 2 weeks from the release of Cherry Mobile’s Trident Q300, reports of numerous problems has started to spread in forums.

In a thread in TipidPC, early adopters of the Cherry Mobile Trident shared their frustrations and problems with the triple-SIM phone.

Issues range from incompatible SIM cards, non-functioning WiFi, to locked phonebook and messages folder.

Sabi sa akin ng store clerk S.O.P. raw nila to test each unit before they release it. BUTI na lang kamo tinest muna namin. Eto ang na-experience ko. Right out of the box, sinalpakan nya ng 3 SIM (SMART sa 1st, PLDT sa 2nd and Globe sa 3rd). Yung Globe at PLDT ko lang ang may load. Biruin mo ni hindi man lang ako maka-compose ng message (not send, ha… compose message pa lang). May lumalabas na “SIM not ready” prompt. Sa calls, ganun din. Di ako makatawag using SIM slot 3 with the Globe. It turns out pala na bukod sa may problema ang 32K SIMs dito sa phone na ito, pati yung 128K SIMs, sablay din! Grabe! Eto ang first phone na nahawakan ko na out-of-the-box palpak! Tapos laging 1-0 bars ang signal nung 3rd SIM slot. Tapos, eto pa, minsan pag pinapalit nung store clerk yung SIMs ng phone, napapansin ko na 2X-4X sya nag o-on ng phone. I asked her why. She told me “Sir, minsan kasi pag start nya, nag-hahang sya after nung animated logo”. – rdeveyra

hindi tlga ako mk konek sa wifi, problema daw tlg ng q8, q9 at trident 2.sayang lang pera ku…huhu — blacklady262002

Anywy, Ang problem ng trident sa trisim dapat bagong issue na ng sim yun ipapasok mo para basahin sa kahit anong position. Pag medyo luma na sim mo dun na nagkakaproblema. E syempre ayaw ko naman magpalit ng sim para dun kaya palit cellphone nalang ako. Message me if anyone is interested to buy my bnew q3. Benta ko nalang ng mas mura. Thanks. — rstaana

This time around, I don’t think a bumper case will solve the problems. *jk*

It’s possible the issue could be caused by an unstable software. Hopefully, an update would fix most of those bugs in the phone.

See more of the discussion about the phone here.

Update: The Product Manager of Cherry Mobile just called me to clarify the issue. Apparently, they only recently discovered that the 3rd SIM slot would not accept any SIM that is larger than 32K (i.e. 64k and 128k) which happens with Globe SIMs.

They already have a software fix for this and advised everyone who bought the Trident to visit the Cherry Mobile service centers to have their units updated with the software fix/update. They’ll also send me a review unit this week so I can personally check the phone.

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Avatar for Abe Olandres

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and considered by many as the Father of Tech Blogging in the Philippines. He is also a technology consultant, a tech columnist with several national publications, resource speaker and mentor/advisor to several start-up companies.

90 Responses

  1. Avatar for tbbag tbbag says:

    I’ve read the thread of comments for this review. I’ve used the Trident for more than a year now and have used it to make calls, surf with wifi and watch TV regularly with all the 3 sims working (really ok for texting) all over the country. The battery life is ok, lasting 2-3 days with moderate use (i.e. mostly texting). Sometimes I charge after 4-5 days in order to drain the batteries. The use of SIM 3 to make a call sometimes results in a hanged phone but reliably good enough for texting (either with Smart or Sun on SIM 3). I’m pleasantly satisfied with it. I bought a new smartphone (of a well-known brand of cellphones) early this year but I just prefer to use this triple sim wonder (no more 2nd or 3rd phone). I’ve dropped it more than I can remember and still holds up well. Apparently no damage and in good working condition. This is no put on. I’m lucky I got a good quality unit when I bought it in a kiosk in a mall. If luck holds out, I think I’ll be using this for 1-2 more years and might still be able to give it to someone else who might like it – in good working condition.

  2. Avatar for NOEL UNSON NOEL UNSON says:

    THEN DON’T READ IT… IF I USED ALL UPPERCASE I DO NOT MEAN ANYTHING LIKE INTIMIDATE… BUT YOUR REPLY IS INTENDED TO BE INTIMIDATING… THERE IS NI SUCH RULE IN TYPING THAT FORBIDS ANY STYLE.

    • Avatar for Jon Jon says:

      You should press the “Reply” button if you wish to reply to me. LOL

      Don’t read it? You’re right. I didn’t I just saw it. I didn’t even bother reading your first post. You should show courtesy to others. Ever heard about “netiquette”? Here, please check this link for your own good. http://bit.ly/lzm34d

    • Avatar for Shame Shame says:

      Read this too. http://bit.ly/iHj0uV

  3. Avatar for Rodolfo Concepcion Rodolfo Concepcion says:

    In addition to my previous comments, Republic Act 7394, Chapter I, Art.18- CONSUMER PRODUCT QUALITY AND SAFETY), It shall be unlawful for any person to (a)Manufacture for sale, offer for sale, distribute in commerce, or import into the Philippines any consumer product which is not in conformity with an applicable product quality or safety standard promulgated in this Act. xxx Art. 19. Penalties.-Any persons who shall violate any provision of Art. 18 shall upon conviction, be subjected to a fine of not less than 1000 pesos but not more than 10,000.00 pesos or imprisonment of not less than 2 months but not more than 1 year, or both upon the discretion of the court.

    The email addresses of DTI are as follows: conta****@****.*** or us****@****.***

  4. Avatar for NOEL UNSON NOEL UNSON says:

    SEVERAL MONTHS AGO WHEN CHERRY MOBILE AND TORQUE LAUNCHED THEIR 3 SIM PHONES, I WAS IN A DILEMMA WHICH TO BUY. BOTH WERE PACKAGED SUPERBLY BUT BOTH WERE ALSO CRITICIZED. AFTER A LONG BALANCING ACT I BOUGHT TORQUE TRINITY… I HAD NO CHOICE DAHIL NOT A SINGLE TRIDENT IS AVAILABLE IN THE MARKET. DAHIL SIGURO PINULL OUT NA LAHAT BECAUSE OF THE MANY CLAMORS. SO I’VE BEEN USING THE TORQUE 7 MONTHS NOW.. I FELT LIBERATED FROM MAINTAINING 3 CELL PHONES.. SO CONVENIENT.. PERO MAY MGA IMPERFECTIONS DIN THAT ARE BOTHERSOME.. NUNG MAGTANONG AKO SA MGA TORQUE DISTRIBUTORS IT LOOKS LIKE THEY ARE NOT PRODUCING THAT UNIT ANYMORE TOO.. BAKA NGA HINDI MA PERFECT… HERE ARE THE IMPERFECTIONS THAT I EXPERIENCE SA TORQUE TRINITY: WHEN WRITING A TELEPHONE NUMBER I CANNOT TYPE THE + SIGN…. WHEN REPLYING A TEXT MESSAGE, THE REPLY IS NOT SAVED… THE WI-FI IS NOT THAT USEFUL.. ANG HIRAP INAVIGATE. THE BATTERY LIFE IS GETTING SHORTER EACH DAY.. BUT I WAS TOLD KASI DAW 3 NETWORKS ANG PINAPTAKBO.. THOSE ABOVE MENTIONED ARE MANAGEABLE… HETO ANG TERRIBLE NA I HOPE TORQUE COMPANY CAN CORRECT: YUNG 3RD SIM. PAG MAY TUMAWAG, NARIRINIG NG CALLER NA NAGRI RING.. BUT THE CALL IS NOT DETECTED BY THE PHONE. TEXT MESSAGES ARE NOT PERCEIVED EITHER… MALALAMAN MO NA LANG NA MAY MGA MESSAGES KA (FROM THE PREVIOUS DAY PA) ONLY WHEN YOU RESET YOUR PHONE… LIKE WHEN YOU CHANGE YOUR BATTERY.. SO PAG NA TURN OFF AND THEN TURNED ON AGAIN YOUR ONE DAU OLD MESSAGE SA 3RD SIM WILL CASCADE. I HOPE THE TORQUE COMPANY CAN READ THIS MESSAGE.. SANA THEY CAN CORRECT THOSE HOLES.. KUNG MAY MALASAKIT MAN SILA SA MGA CONSUMERS NA MAHIHIRAP.. I HOPE TOO THEY CAN CONTACT ME.. I AM WILLING TO COOPERATE IF THEY NEED TO INVESTIGATE THE MATTERS. EMAIL ME AT whirlpoolhear****@****.***

    • Avatar for Jon Jon says:

      You should learn how to use your keyboard sir. Sira ba siya? Masakit sa mata basahin. If you could bear read a huge block of text in UPPERCASE, others don’t.

  5. Avatar for TOTIT TOTIT says:

    if you still have a little malasakit ..
    CHERRY MOBILE save your face by improving your post customer service.. dont make us wait for parts that takes 2 weeks to aquire… we are not happy about you defective high end/ low quality product.

  6. Avatar for totit totit says:

    DONT BUY A TRIDENT… IT WILL JUST MAKE YOUR LIFE MISERABLE…
    6 months aftyer use:
    casing: palang tuklap na inside sticker
    Battery: 2 batteries already dead..not
    even last a day use
    OS : nagha-hang
    LCD : Nauntug lang ng Kaunti
    you get a dead lcd..
    Service Center : The worst.. takes 2 weeks to order parts in manila..

    Iam very sorry about me buying a cherry mobile trident… DTI do something about this low quality high end phone…

  7. Avatar for Rodolfo Concepcion Rodolfo Concepcion says:

    To all consumers who have problem on Cherry Mobile phones, may I share the following: Under Republic Act 7394 – THE CONSUMER ACT OF THE PHILIPPINES, Chapter III (CONSUMER PRODUCT AND SERVICE WARRANTIES), Art. 68(d)(1) remedy such consumer within reasonable time and without charge in case of a defect, malfunction or failure to conform to such written warranty; (2) permit the consumer to elect whether to ask for a refund or replacement without charge of such product or part, as the case maybe, whether after reasonable number of attemps to remedy the defect or malfunction, the product continues to have defect or to malfunction. Art. 69(a) In every contract for the supply of services to a consumer made by a seller in the course of business, there is an implied warranty that the service will be rendered with due care and skill and that any material supplied in connection with such services will be reasonably fit for the purpose for which it is supplied. Art. 71. Guaranty of Service Firms – Service firms shall guarantee workmanship and replacement of spare parts for a period not less than ninety (90) days which shall be indicated in the pertinent invoices. Art. 72. Prohibited Acts – (a) refusal without any valid legal cause by the local manufacturer or any person obligated under the warranty or guarantee to honor a warranty or guarantee issued; (b) unreasonable delay by the local manufacturer or any person obligated under the warranty or guarantee in honoring the warranty. xxxx Under Art. 66, the Department of Trade and Industry, shall strictly enforce enforce this chapter (Chapter 66).

  8. Avatar for Rodolfo Concepcion Rodolfo Concepcion says:

    My Cherry phone Q300,that I bought from Beirlin Electronics at SM Baguio City on Dec. 25, 2010 as a gift to myself, which I discovered later to have so many defects, finally laid to rest on April 23, 2011. Patay na talaga at wala ng power. I brought the phone to QSL, Dagupan City where their Service Center is located but the clerk there told me to pay P500.00 before they will check the phone. I told the sales clerk that the phone is still under warranty and I am not suppose to pay even a single centavo. Then the sales clerk left did not entertain me anymore. On May 10, 2011, I brought back the phone to Berlein Electronics, SM Baguio City to have it check. But the sales clerk there advised me instead to bring the phone to their main service center in Manila. Imagine the sacrifices that I got in buying this Cherry phone? I am residing in Pangasinan so I have to travel to Manila with a lot of money to spend just to have this problem phone repaired not to mention the tiresome efforts that I have to encounter in traveling from Pangasinan to Manila and without further mentioning my efforts in going to Baguio City earlier. I am now repenting why I happened to buy this kind of phone. But I have to go to Manila to have it repaired simply because SAYANG DIN ANG PERANG PINAMBILI KO, even if I know that by going to Manila I have to spend more than ONE THOUSAND PESOS again for transportation and meals plus time and efforts.

  9. Avatar for DISH ENTERPRISES DISH ENTERPRISES says:

    I love my Q300 phone.. As of now it work so well on me.. i use globe, smart, sun… the only problem i see is the battery life.. I need to charge it everyday.. maybe because i have lots of text and call… but still they issue two battery phone..

  10. Avatar for arwin pielago arwin pielago says:

    tanung ko lang pwede po ba mag play ng youtube yung wi fi ng trident thanks…

  11. Avatar for Trident Trident says:

    Well,i have this opinion
    Type ko tong phone na ito.it’s because of it’s tv function,it’s wifi connectivity,it’s trackpad navigation and it’s price tag.
    i will not buy this because of it’s 3ple sim function.i don’t need that.and one more thing.i will buy this because of it’s camera(with flash) and it’s stylish.so/still gonna buy it :)

  12. Avatar for Angelo Angelo says:

    Napanood ko sa news na 2% lang daw ang nag rereklamo. Totoo ba yun? Baka 2% lang ang naaayos nila. Paano kasi Halos wala clang sevice center sa ibang province, paano nila maaayos ang mga problemang ito kung kulang nga ang service cnter nila. BTW ang amin nga hindi na gumagana ang wifi, kaya nga binili namin itong Q300 dahil may wifi. Sabi sa amin nga dalhin ko raw sa mga fastfood center na may wifi. BAkit ano ang tingin nila sa wireless router namoin sa bahay? Sabi pa sira daw ang router namin. Bakit gumagana ang wifi ng laptop namin? Bakit gumagana ang ibang cp’s na may wifi sa router namin. Dalhin ko daw sa service center nila. Bat hindi nila dalhin ang service center nila dito sa iloilo, at kakamot sila ng ulo nila sa kakaayon ng mga sirang q300 dito.

  13. Avatar for Rodolfo Concepcion Rodolfo Concepcion says:

    I FORGOT TO ADD NA PAG MAGPALOAD KA AT MAGVERIFY NG LOAD BALANCE SA TALK N TEXT, BUKOD SA ASIAN CHARACTERS ANG LUMALABAS NA INSTRUCTIONS SA LCD, YOU CAN NOTICE NA ANG DATE AT ORAS AY DI TUGMA SA KASALUKUYANG PERIOD. ANG DATE AY YEAR 2001 PA. YAN ANG MGA VERY GLARING NA DEFECTS NG CHERRY MOBILE PHONE Q300 TRIDENT. MARAMI PANG DEFECTS NA MAHIRAP I-DESCRIBE.

  14. Avatar for Rodolfo Concepcion Rodolfo Concepcion says:

    I bought a Cherry mobile phone, TRIDENT Q300 with 3 sims in Baguio City on Dec. 25. I’m so happy to have it coz bukod sa mura na, 3 pa ang sim. However I discovered an unusual performance of the said phone. The 3rd sim is not working well. I put a Talk n Text SIM on it but everytime I load, di ko mabasa ang instruction na galing sa Smart load kasi ang nakasulat ay foreign character, hindi english kaya di ko maintindihan kung nalodan o hindi. Ganun din pag mag-verify ng load balance, ang reply ay foreign characters din hindi english. I tried to fix it by goimng to the setting’s language but there are only two laguages to select, English and Chinese. If you select english, ganun din ibang language din ang lumalabas. Kaya there is no way to change the laguage from foreign language to English. Parang asian language ang nakasulat. Saka yung manual ng Cherry Q300 ay incomplete, para kang nangangapa sa dilim pag binabasa mo ang manual kasi kulang ang instruction sa operating procedures. Ang problema pa ay kulang ang service center nila at sa dami ng comp[laint sa Cherry ay di nila ma-accommodate ang mga nagpapaayos ng mobile phone nila sa dami ng defects. Sana maayos nila ang kapalpakan ng phone na ito.

  15. Avatar for Reyhan Cayabyab Reyhan Cayabyab says:

    It’s a practical phone if you’re using 3 sim cards. I’m using:
    1. Sun
    2. Globe
    3. PLDT LL

    I’m not sure if it’s built like this or if it’s malfunctioning, I got this late December 2010:
    1. Sometimes pressing and holding the unlock key won’t unlock, so you gotta do that a lot.
    2. Sim3 doesn’t have call settings unlike sim1 and sim2, so whatever sim you’re using in sim3, you CANT toggle:
    – call waiting
    – call divert
    – call barring

    Other issues with sim slot 3:
    1. You can’t use phone memory for storing messages received from sim slot 3, so if your sim has a maximum capacity of 25 messages, you gotta keep deleting after receiving 25 messages. Sim 1 and 2 each is given a 1000 message capacity.
    2. I tried putting in PLDT LL in sim slot 3, and instead of registering as pldt ll+, it registers as smart, okay that’s fine I guess but when people try calling that pldt ll number, I don’t get a ring, I’m not notified. I wouldn’t know who’s calling and when the call happened until they call me on my other numbers. Outgoing calls still work. If you put the pldt ll on sim slot 1 or sim slot 2, it does ring and it does register as pldt ll+. I could do it that way but I get a lot of messages on my other sims (globe and sun) and so i have to start deleting messages after the 25th message if placed in sim slot 3.
    3. Changing Touch-pad sensitivity settings doesnt make a difference with sensitivity, sometimes itll respond to finger movement, sometimes it wont, so i use the volume keys which also act as an up or down button on some menus.
    4. If you plug in earphones without a built-in Mic and you get a ring from someone and answer it, call would end and the person calling you would think you’re rejecting the call. im guessing the phone is looking for a built-in mic on that earphone and when it detects no mic, it drops the call. Why am i using earphones not included in the box? well because the earphones I use are better in terms of sound quality, I use it for the mp3s I put into the phone.
    5. Pressing sim 2 button goes to the main menu. There is already a button for that, so there are 2 buttons going to the main menu while sim 1 and sim 3 button goes to their call history.
    6. Browsing capabilities are very limited, but hey least you get to use WiFi right?
    7. I’ve had issues wherein I have to press hands-free twice just activate that feature.
    8. Battery doesn’t last too long. Probably why they include an extra battery in the box.

    What I like about the phone:
    1. 3 sim cards obviously.
    2. It’s cheap. Even though it feels like it can break any minute, it’s still cheap.
    3. You can use regular earphones for this.
    4. 8GB support, good for mp3s.
    5. Has a built in TV tuner. I never get good reception, so i really dont use it.
    6. Has a button on the side that activates a voice recorder, so if you need that feature quickly, its just 1 press away. I’ve used it many times.
    7. qwerty keypad.
    8. dual camera with mini lighting. I’ve used it once, for testing.

  16. Avatar for Lyla Dee Asperin Lyla Dee Asperin says:

    So ano ba talaga? Bibili ba ako ng Cherry Mobile Trident Q300? Eh yung MyPhone QW28 Duo eh Wifi nga pero wala namang TV at hindi triple sim.

    Please advice.

  17. Avatar for don don says:

    ok naman siya what i like and use is the 3 sims function beside all of the nega issues lets take into consideration its a filipino brand lets support it na lang though ur critiscm will help the company grow..

  18. Avatar for Angelo Angelo says:

    Globe-Smart-Sun User,

    Napagana na namin ang wifi using Java-opera. Problema naman ngayon eh ayaw na naman mg connect sa wifi. Tapos sabi ng Cherry may update daw ang firmware o software ng phone pero dadalhin ko daw sa sevice center nila. Nasa Iloilo ang phone at ang pinakamalapit na service center ay nasa Bacolod. Tinanong ko cla kung pwede ko ma i download ang file o di kaya e-mail nila sa akin, hindi nila ako sinagot. Nakakainis, hindi ko rin pwedeng ibalik ang phone. Proud pa naman ako na bumili ako ng Philippine product.

  19. Avatar for Jake Jake says:

    I was in a dilemma between Samsung Punch (or Wave) and Cherry Mobile Trident Q300..the latter’s features are really very tempting (WIFI, Triple SIM, etc) but what’s holding me back was the fact that Cherry = China = Poor Quality/Service.

    I dropped by their booth here in SM MOA to check it out. I asked one of the sales personnel if they have a demo unit (for me to check the features and for me to decide). She said they don’t have a demo unit and that they dont allow any unit to be tested unless it is bought, meaning they will demo it to you upon purchase..so i thought that would be useless because ive already bought the unit..! Besides, that’s against the law (Consumer Act of the Philippines..)

    Good thing i read all the reviews re: Cherry Mobile (in general). Bad Quality, Bad Before & After Sales Service..go figure..

  20. Avatar for Globe-Smart-Sun User Globe-Smart-Sun User says:

    @ angelo
    try to use the java-opera mini browser. im using the wifi now on my trident.

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