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Barely a few weeks after the Nokia 5800 XpressMusic was released in the Philippines, quite a number of units have been reportedly suffering from early-bird bugs and problems.
Here are several accounts of problems encountered by new owners of the 5800:
Upon demo of the unit, we already experienced a problem upon refreshing the music library which took more than 30 minutes to complete, while the other owners I was with took merely 3 minutes for their units to finish. – Incus
Bought mine last saturday jan 10 at bonifacio highstreet, returned it the next day because the wifi feature isnt working. I had to wait for the store manager to get in so shed can decide if she is gonna replace the my phone ( I waited for 1hr). unit was replaced that day. The manager told me that if i get another defective phone I have to take it to Nokia Care.
I am using bluetooth headset to make calls so i did not realize that the 2nd unit’s earpiece was also defective not until wednesay. returned the 2ND DEFECTIVE unit to Nokia Care MOA. I demanded for another replacement or refund for the reason that NOKIA is selling defective phones. I even talked to the manager and she politely replied to me “we are a repair center, we dont do replacements or refunds”. I had no choice but to leave my phone there and wait for 1 week to see if they can fix the problem. – Raymund
I also had a minor scare just this past Friday. The songs would play, but you couldn’t hear the sound; you had to adjust the volume to be able to hear the sound, and this happened for every song I played. I turned the unit off, waited a few minutes, then turned it on again, and the player was back to normal. – Ria
The unit was fine until Sunday evening when I noticed the sudden drops in volume when making calls and the music library kept continuously refreshing but wasn’t adding any files. I asked Nokia Care Greenbelt if they were aware of the earpiece problem and if the technical team can take a look at it. The staff answered that they are not yet aware of the earpiece problem since this was a new phone. -Incus
the one i bought is the blue one. no music coupon unlike the red one that my wife bought. i also notice flickering of the screen when some applications are being performed. – marlon
The unit that I bought also had several problems, though some are minor ones:
- microUSB port could not be detected by the PC. This bug was later fixed after repeated trials with several laptops/PCs.
- The display screen randomly flickers to different colors. At first, I thought it was some nifty behavior that was intended for the Theme but later on realized it was a bug when the flickering colors become dull and faded.
- Call quality sometimes drops as if audio volume was tuned down and you need to squeeze the phone to fix it back to the normal volume.
My Nokia 5800 already has the V 11.0.008 software version so it’s the latest update.
Twitter: mabsen
says:
Finally, i have updated my phone’s software to v.20 just this afternoon, thanks for the JAF application, even if my phone code version is still not yet included in the software update, i was able to update it just by changing the phone’s version code to the version code where the software update is available. If your unit is still not yet supported by the update, i advise you, don’t wait for so long, just change your code, search in google- Nokia 5800 JAF , i can say that its really safe, just follow the instructions, after you change the code, you can now update it to the latest software, after you update, change again to your original phone code so that the warranty will not be affected, experience now the v.20 software update, so I’m super happy coz my phones functionality is so great now. I mean, the touchscreen is super responsive than ever, and the built-in dictionary is complete and very useful, you can now take photos using the secondary camera, there’s already geo-tagging support, and there’s a lot, lot and a lot more improvements on my phone after the software update, now, with the benefits and super-improved features of the phone, i really can proudly say that- Nokia 5800 is really the best phone in town! Two-thumbs up!
huhuhu, i try the hard reformat that you told me, i hold the 4 buttons until my phone opens, but nothing hapens
(
Twitter: mabsen
says:
@raffyboi, do it again, follow correctly. Go!
Twitter: AkoSiMB
says:
nag email ako regarding sa new software sa nokia eto reply nila.
Thank you for emailing Nokia Careline.
In response to your inquiry, unfortunately the version 2.0 software for the Nokia 5800 Xpress Music will not be released in the country. A higher version will be eventually released for the Philippines but currently there are no confirmed dates yet. Kindly check with our service centers directly regarding the software availability as usually it will be available with them first.
You can use this link to locate the nearest Nokia center near your area: http://www.nokia.com.ph/carecenters
You may like to visit our website at http://www.nokia.com.ph for more information and support for your Nokia device. If you have further enquiries, please write to us again or contact Nokia Careline at (2) 886 1234 (PLDT). We operate between the hours of 8.30am and 8.30pm, seven days a week.
Please help us improve our services by completing the Nokia E-mail Satisfaction Survey from the following link:
http://digiumenterprise.com/answer/?inv=10389145&chk=6J94AKBQ&anslang=42299
Kind regards,
Nicky E.
Nokia Careline
Twitter: mabsen
says:
@leo23. Just change the product code.
its gud 2 hear ur comments about d defects of 5800. however, dis might b 2 late bcuz i already bought mine the other week. still nice to hear those comments!
may v21 na..
Twitter: mabsen
says:
Nokia 5800 is the best phone so far, grab one now.
Twitter: AkoSiMB
says:
on what i read the v21 firmware will only release in asia,and think this version is now available in hongkong and taiwan.
Hi!
I just got my phone back last week, replaced with a new board and LCD. The only thing original is it’s casing. Warranty availed. The firmware version for Phils. is installed.
I connected my phone and checked the prod code using JAF. The sticker on my phone (at the back) states a prod code of 0557816. Then to my surprise when JAF read the prod code, it displays a 0578218 prod code. I came into conclusion that NOKIA service doesn’t care much with the prod code. If in case my phone will eventually broke again, and unknowinglly I sent it for repair to different branch. Would it be an argument regarding my warranty if they found discrepancy in it? Precisely not my fault.
Ahm, anyway. Since I knew NOKIA is practicing that standard (as I say). My friend changed my prod code to a Taiwan 0575392, and a version 21 is installed. I’m very satisified now with the newly installed ver.21.0.025. Very fast response and new features that I cannot enjoy when I still stick to the old version.
ja!
what code in the JAF will i use? since my 5800 is a gray one???
may legal FW update na po ba ng V21 sa ph ngaun? tnx in advance!
i just wanna ask what prod code should i use to be able to update my firmware to v21? tnx
wala padn legal firmware update?
after 3 months of using lumabas ung display problem ng 5800 ko. very annoying talaga siya! dinala ko na sa NCC pero walang LCD available for replacement. follow up ako after 2 weeks, post uli ako dito after mapalitan kung na-solve ba.
may nakapagpalit na ba ng LCD sa inyo? na-solve po ba ang problema? sana naman
salamat po
Twitter: AkoSiMB
says:
pag check ko kanina may version 21 na kaso sa product code palang na 0559953..sinu pa may alam na productt code na may version 21 sa NSU???
If I am right the latest veresion of the phone firmware was V.20.0.25 which is too far from 11.0.008 or 11.0.009 and what ive seen so far is that Hongkong has its V 21.0 Update of the phone
1st thing of the V 20 update of firmware
Fast switching of screen
photo burst mode in imaging
you can use the secondary camera on the front of the phone
PLUS
the update of the firmware comes with a Nokia dictionary
Please 5800 users
how can this phone be so cool if it has minor firmware in it
I bought mine last May 08, 2009 at greenbelt one. The phone seems to be working fine until the day after. When I had the time to explore the 5800, I got the shock of my life when the “setting” menu did not respond at all. Worse, most of the menu get freeze when cannot use the phone again not after I remove the battery.
I think 5800 owners should unite and should call the attention of the manufacturer.
Nokia does not want to replace the unit, can we call on DTI re this matter and force Nokia to replace it?
Pwede kaya un?
Oman
this phone still sucks. i cant believe nokia ever created a phone that is this stupid. and they want it to contend with the iphone. what a desperate plan. there is still no legal firmware update here! i shouldnt have dumped my n95 8 gig for this piece of crap. hai. now my lights wont turn off no matter what i do! argh. nokia you suck.
nag ka issue young lcd ko, i displayed a distorted line kapag inu unlock, i went to nokia care moa, and they replaced my lcd free of charge. 2 days ko lang iniwan phone ko then they texted me saying my phone is repaired.
Good news to all nokia 5800 philippines owners. checked my device updates this morning and a new firmware is available for downloading and installation. My 5800 red is now at version v21.0.025 sw ver date 020409. custom version 21.0.025.271.03 csw ver date 21042009. the long wait is over. Checking for improvements/bugs now.
i had my 5800 about 5 months ago, I’m one of the early bird buyers of this phone, i bought it at a nokia store just a few days upon its arrival here in the Phil. I haven’t encountered any problems on this phone so far but 1, it works well all throughout any operation or input. From that time up until now i’m using it mostly as a music player, as it’s supposed to, all through the day and on to the next day. I feel sorry for those who had major or even minor problems for this phone, but for me, it’s still the best.
One common problem most owners have is installing symbian softwares or applications which retrieves an expired certificate message. I encountered this problem before on my previous symbian phones and all i have to do is to back-date the phone to an earlier time, say, a year before. But on this phone, that doesn’t work. There are so many useful applications offered for this phone, I hope nokia stores or care centers would come with an upgrade or a ‘patch’ that would make these installs and upgrades operational.
wala pa naman ph update ha… check ko poh pero no available update pa rin…
ngek! ano ba yan…balak ko pa nmang bumili ng ganitong phone kaso mukang sirain…mukang mas maganda pa yata ung lg renoir or lg arena d2 sa phone na to…mabibilang mo lang sa daliri ang magagandang comments sa phone na to…pati customer service walang kwenta…hayyyyy…
Twitter: mpedcp
says:
Early bird din ako, bought my nokia @ high street. Nakatatlo beses na ko ngpabalikbalik na ko sa nokia care dahil
1. nagbabalack ang camera, need to restart para magamit, madalas ding delay ang flash, at nagkakaroon ng hor & ver lines ang camera.
2. garbled ang sounds, at napaka unresponsive ng unit. kapag nag aalarm ako, di ko mapatay ang alarm dahil di ko maunlock.At late ko na napansin na wala palang covering ang isa kong speaker.
3. nagblack out na ang buong unit at nagkakaroon ng solid thick red lines na kapag iniuunlock ko, so kelangang pindutin ko pa ang power bago ko iunlock.
Nag insist talaga ako na palatan na lang ang unit, pero di nila ginawa so pinilit ko na lang na mapadala sa Level 3 at irequest for replacement, pero bumalik pa rin ang unit ko dati at sinabi nila na pinaltan daw ang hardware w/o listing kung anu ba talaga ang mga pinaltan nilang parts.
At ng araw na ikeclaim ko na ngayong buwan lang eh ni hindi nila niformat ang unit ko, so kelangan ko na namang maghintay para sa software naman. Kinailangan ko pang burahin ang laman ng memory card(sayang di ko na naback up) dahil kelangan daw yon para maacess ang mga default sa mem pero nung inirelease nila eh wala na naman ung mga default videos at music na kasama ng package…
So ngayon eh inoobserbahan ko pa rin ang version 21 na nilagay nila…