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Chaos ensues at ZTE Sale, flooded with complaints

We’ve been receiving reports that customers who went to the ZTE Mobile Sale today have been enraged over limited stock availability and reservations, things that ZTE promised that would be addressed in today’s promo.

zte grand x2 l promo

Yugatech 728x90 Reno7 Series

ZTE Mobile kiosks were flooded with long queue of lines and mobs of people as early as mall opening hours with customers hoping to get a hold of the hugely discounted Grand X2 L phablet that would start at 2:00 pm.

Readers react to the fire sale

ZTESale

Reader James de Guzman sent us an image with a comment, “Crazy line here as early as 10am for the ZTE phone on sale.

Reader Jay Agonoy also noticed that the kiosk wasn’t prepared for the huge number of people lining up for the fire sale. “Here at the #ZTEGrand sale at Lucky Gold Plaza Pasig. Seems to me that the ZTE Mobile concept store here is not prepared, and from what I understand, they are pointing fingers to the marketing who spread the info that 50-100 units will be sold whereas this store only has an estimated 25-30 units available at the moment. Also, [there are] those who are cutting in the queue.

Reader Chris Gonzales shared with us a picture of a very crowded ZTE Concept store in Davao City. He says the sale ended as early as 2:45 PM.

ZTESaleDavao

Reader Vincent Jun Robles also shares the same experience angry customers experienced during the sale. “People here at SM North EDSA are very angry. It turns out that ZTE can only sell 100 units. Coupons were already distributed this morning. The announced 2pm to 6pm selling period was not followed. The ads didn’t say anything about limited stocks. I came all the way from San Pablo City, Laguna just for this. ZTE should be held liable for this deception!

Reader @Penny4dLiving shared with us a photo of the current situation at SM North Edsa. “Here now in SM North, walang staff at its 3pm na hnd malinaw ads na may numbering pala

Customers who went to the sale today were not appeased with what had transpired, complaining on comments and walls on their Facebook page about limited stock availability, queue cutting, and bulk product reservations, citing that the limited time given would mean all customers will be accommodated regardless of the number of people who came.

ZTE’s stand on the issue

ZTE has released a statement earlier, noting that they only have limited stocks available as much as they would want to accommodate all their customers who lined up to get the phone.

Screenshot_3

From ZTE’s Facebook page

This is a far cry from their post yesterday, announcing sufficient stocks and backup in case of shortages. See screenshot below.

While limited stocks may seem to be the case in most areas on kiosks over the metro, the Chinese mobile giant should have adhered to their word yesterday, promising sufficient stocks, a better queue management, proper time start, and a sale without any reservations for the phone available for purchase today.

Several sale fiascoes have happened before as well, such as Smart’s Freedom Sale in 2013 and LG’s Optimus L5 one hour sale in 2012.

We’ve also been receiving reports from our readers that the Grand X2 (V967S) will go on sale this Thursday at all ZTE Kiosks for Php999. Hopefully things would go smoothly this time.

How was your ZTE Grand X2 L fire sale experience? Let us know in the comments field below.

Update: ZTE’s facebook page has now disabled their wall for fan posting.

Update 10/29/14: ZTE has released a statement regarding the fire sale fiasco yesterday. Read here to learn more.

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Avatar for Carl Lamiel

Get in touch with Carl at @lamielcarl on Twitter or visit his website for more updates!

114 Responses

  1. Avatar for jett jett says:

    Nokia/Electroworld/Abenson has better way of implementing a gadget sale. 70% off but everything is smooth, no ads, no promo, only FB posts about the announcement.

  2. Avatar for Dina Nadala Dina Nadala says:

    mag ready na ako?
    Kelan ulit ang sale ng zte?

  3. Avatar for glen glen says:

    mahiya kayo ZTE, ang wish ko lang bumagsak lalo yang company nyo dahil mas marami nairita kesa sa sumaya.

  4. Avatar for Yuri Volte Hyuga Yuri Volte Hyuga says:

    Ah yes, ZTE. The same company whose sole authorized service center here in the Philippines refused to service my one-month old V970’s faulty LED camera flash because – get THIS – the handset’s original MANUFACTURING date was supposedly more than a year ago to the day, thus VOIDING my warranty. Only when I threatened them with fire and brimstone did they relent.

    Suffice it to say that ZTE’s Philippine operations are being managed by a bunch of inbred, lobotomized buffoons. Barf.

  5. Avatar for Vince Vince says:

    Kasapakat din yata itong Yugatech sa fiasco ng Xiaomi powerbank sale. Advertiser nila yun.

  6. Avatar for www.kusina101.com www.kusina101.com says:

    as per DTI’s website:

    *In a price reduction promotions with a period, is the use of the phrase “while supply lasts” allowed?
    No. The sponsor shall be liable throughout the promotion to ensure the supply is sufficient until the end of the promotion period.

    *What is the rule in disseminating / advertising information regarding sales promotions campaign?
    All advertising / information materials indicating or describing the mechanics of the promotion shall conform with the mechanics approved by DTI. Sales promo campaigns shall include in their advertisement, publication, or announcement the phrase “Per DTI-NCR Permit No. ___, Series of (Year)” with the corresponding control number provided by the DTI.

    dapat pakasuhan to sa DTI ng mga nagpunta!

  7. Avatar for researcher researcher says:

    To appease your mind. check the site for complete review.

    ZTE V969 review from PCWORLD.IDG.COM

    http://www.pcworld.idg.com.au/review/zte/v969/545915/

    Slow
    Outdated Android
    Poor Camera

    The ZTE V969 is sluggish, has a low resolution screen and a sub-par camera

    the camera is just awful. Its okay if you and the subject are completely still, but if either one moves then you have a guaranteed blurry image. Don’t get this phone if camera quality is important to you.

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