In a recent billing statement sent to subscribers, Globe Telecom has notified customers that it will start collecting additional fees for late payments.
This means that if you don’t pay your Globe bills on time, they will charge you an extra Php50.
Here’s the scanned copy of the announcement lifted from the recent billing statement.
I’m already enrolled in a auto-debit arrangement with my credit card company so this isn’t a problem anymore.
However, we believe that majority of subs will stick to the manual payment process. This is just a detail you need to watch out for.
sana man lang they considered fixing their services first before implementing this para ganahan man lang ako magbayad.
Nice read
http://manilastandardtoday.com/2012/08/30/telefeud-4/
Yes, IMO, Smart is much better than Globe, “Galaxies Apart!” :)
I would think that the rant here is about a new policy that the telco would be applying which many of us subscribers are against and in fact become suspicious because of the present circumstances. For a postpaid subscriber for many years, it is not easy to transfer from one telco to another (in my case I really subscribe sometimes just for the heck of it to compare their services and to constructively criticize policies for the sake of consumerism).
As I mentioned, all telcos would have their own issues and we consumers should be vigilant against unusual machinations intended to take advantage of our situations for the mere sake of profit. Some subscribers may not question at all because they see the simple logic behind its implementation; others just simply accept no matter what is implemented; there are others who do so for the sake of just ranting while there are still others who would question because there is something unusual about some policies which perhaps the telco may have overlooked purposely or purposelessly. How can things be corrected if we do not complain and let our feelings be known?
PART OF OUR RESPONSIBILITY AS SUBSCRIBERS is to let the company know how we feel about policy changes and how we think they would affect our relationships with them.
Globe (or any other telco) is not an ordinary Philippine company created under Philippine law. It is a UTILITY (not a FINANCIAL) company granted a Franchise by Congress in order to primarily serve and provide services to the public. Putting it simply, they should have the consumer first in mind before anything else though we know that both Globe and Smart are two of the most profitable companies in the Philippines today (you’d be surprises how many hundreds of millions of Php they earn monthly from “unexplained” sources – mostly from prepaid subs- which continues to baffle me).
Given that the Php 50.00 was meant (Globe’s official excuse) “to encourage subscribers to pay on time to avoid the hassle of having their lines disconnected.”, their “excuse” seems lame which psychologically would create a negative effect given the public’s perception of their financial capability and strength as an upscale UTILITY (not financial) company.
The impression created because of this is that either Globe is hungry for more profit or needs to be liquid at the expense of imposing policies detrimental to the subscribers taking advantage of the Filipino culture of acceptance without questioning.
Again, policies against exceeding credit limits and non-payment are already in place. We all know that strict implementation of these would hardly create a dent in Globe’s financial position and the charging of Late Payment Fee would just be additional revenue.
But if they really needed liquidity and would have wanted subscribers to pay on time, then they could have imposed something more positive. Instead of a late fee charge (which is negative), why not impose instead a DISCOUNT ON ADVANCE PAYMENTS? In this way, Globe would be forced to deliver their bills on time, resolve disputed issues faster, make subscribers happier and eventually make the company have the potential of becoming more liquid.
In the same way, this could be complemented by a warning that in case of non-payment over a period of 2 or 3 billing cycles resulting to temporary line disconnection, a higher RECONNECTION FEE would be imposed (which may be equal or even more than the Php 50/month plus the present reconnection fee of Php 100).
Seriously folks, to clear the air, im no agent of Globe. I am a loyal subscriber though. 12 years now. Frustrating at times, especially lately. Why I am sticking with Globe ? I have my reasons. But primarily its because its a lifestyle choice. In this forum, I am more frustrated at the fact that a lot of the people here are just complaining and whining about something that really was their choice from the very start. The ensuing responsibility of paying their bills at the right time is part of that choice.
Everyone here seems to believe it is Globe’s responsibility to provide the best quality possible…and that is true. We should never expect less as it is a utility company. But do you really think, a public company like Globe … with Ayala Corp and SingTel Corp as shareholders … would intentionally not strive to provide the best service possible ? Doing so would be suicide as they would lose subscribers and thus affect company performance and decrease shareholder price.
So … instead of whining and complaining … if you can, just shift to the telco who you think can provide better service. If under contract, have your lawyer cut your under contract account and wish for the best.
If you dont want to cut your postpaid account, then there must be a good enough reason why you would wanna stick with Globe…and then just do your share…be a responsible person…pay your bill promptly.
Sigh, happy days seem to be over soon :( One thing I loved about Globe was that they allowed late payments of overdue bills + they often informed you ahead of time when they were going to disconnect you. This + credit card enabled you to delay actual payment by several months which really increases time value of your money.
As a businessman myself, I really can’t fault them for firming up their collection policy although I really hope they reconsider this move. At least we get a stay of execution to November 2012.
I think this is not fair. What if the billing is delivered late. We can’t punish Globe for this irresponsible move. I have been a loyal globe subscriber since 1996. I tried other telcos but I stick to Globe. Is this what I got for being a loyal subscriber!!! Please reconsider your move!!!!
You would do just about anything to gobble-up your subscribers’ hard-earned money fast and easy at your most convenient way, but your service and your system still and always sucks bigtime!
You had the nerve to come up with a scheme wherein subscribers are asked to enroll their credit cards, even came-up with a promo to entice subscribers to go ahead and enroll so that your credit and collections department have a hassle-free way of racking-up money for your investors, while the poor subscribers pay for your lousy service!
your managers, CSR or employees may promise the moon and the stars just to get rid of the upset subscriber over the phone, but comes up short and sometimes with nothing in return! When your technical people can’t do anything about fixing the service, all they say are, “monitor the friggin’ service”, “monitor the shit”, “monitor the fuck”, “monitor whatever crap they can think of! IT IS USELESS TALKING TO YOUR EMPLOYEES, AND TO YOUR COMPANY AS A WHOLE!!!
And now, you have the nerve to penalize subscribers for late payments, but you knuckle-heads don’t give a fuck if the subscribers’ issues are fixed on-time or not, nor if they get rebates or waive their bills because of your lousy service. Globe doesn’t act on subscriber issues, until the subscribers reports about it, if they do get reported, the poor subscriber just waits in vain. For Globe, All they care about is collecting money! More money for their investors!
If subscribers are to sum-up all their problems with your company, For sure, BINGO na kayo!
Ang galing nyo talaga Globe! Swabe! Pera-Pera lang talaga ang sa inyo eh! Dyan lang kayo magaling! ang perahan ang mga subscribers nyo!
Your motto is just right for your company!
Globe Business Simplifies Everything!
That’s why you simplified collecting money from your subscribers by enticing them to enroll their credit cards! Very Nice diba?
Collect lang ng Collect! Deadma na ang mga ungas na subscribers!
So assuming all the things you said about Globe is true, it is assumed that you are now a Smart subscriber…otherwise you would look foolish using Globe while saying they’re crap…now, what exactly makes Smart better than Globe ? I am sure it is not because Smart does not charge a P50 late payment fee because they immediately suspend your line when you don’t pay…So again, based on your experience, what makes Smart better than Glor ? Three reasons would be great
@Albert. Uso na rin pala assumera dito sa Yugatech. I actually agree with some of Brando’s sentiments here esp with the CSR wanting to get rid of customers asap, the waiting in vain, and that damn P50.
“So again, based on your experience, what makes Smart better than Glor ? Three reasons would be great”
Demanding pa.LOLz
@Migs : well ? … seems like you and @Brando have nothing to say … what makes Smart better than Globe ? I only asked for 3 so it wouldnt be too difficult …
Many of Brando’s observations are valid though expressed brazenly. My sentiments are the same. Smart and other telcos have their issues but that would be reserved when the topic comes up.
@Albert,
why ask me of all of those shit about Smart, when you yourself ain’t sure if I am with them! How the hell would I know things about Smart, when you just assumed it?
You just made a fool of yourself by asking me those questions!
Reading along the lines of your posts, you obviously is an advocate of the carrier being talked-about here.
You’re all about assuming so you can get on with your debate of which is the better carrier, am I right? Assume all you want boy! that’s all you can do! NO sense in answering your questions! coz obviously you are biased and most of your posts are just assumptions!!
If people posts their rants here, just let them be!
its their way of letting steam out… some of the people here have valid reasons to be upset about the late payment charge and with the service as a whole. you have your own reasons, as to why you’re sticking with Globe, don’t go swaying people here that GLobe is good just because you’re a 12-year subscriber or asking them to just switch if Globe’s services sucks.
TO all the other subscribers of Globe here, There is always a way to pay your bills on time!
If you’re subscribed to a 3k per month subscription, then pay 3k on or before your due date! (you ought to know when usually your due date is!), as for the difference in the paid amount, (because of hidden charges or something else), then that’s when you should lash-out at Globe for the late or non-delivery of your bills on time!
Going back to Mr.Assimo, este, Mr.Assuming,
“But do you really think, a public company like Globe … with Ayala Corp and SingTel Corp as shareholders”
Globe isn’t a Public company! Its a private entity which offers the public, mobile, fixed line, and broadband Internet services.
Well, I don’t like to say you are stupid but I would assume you are. Thats better , right ? At least there’s the benefit of doubt.
How can you say Globe is all that bad if you don’t even know how bad Smart is ? See the logic ? I would assume you do.
Globe is listed in the Phil Stock Exchange. Go figure.
Globe has been very good to me. And I’ve used Smart. Unlike you, who apparently just rants how Globe sucks without any basis.
But that’s not the point … Point is , P50 to charge you for not doing your responsibility is quite small when you do not pay the service you have used in advance.
By the way, Globe did not do financially well 4 – 5 years ago. They have to clean up their systems and streamline. And now modernize their network so that they can hopefully offer better service … To both loyal customers like me and whiny customers like you.
So chill…use Smart first while Globe fixes their network for you and me. Then come back and tell all of us here how your experience with Smart or Sun Cellular is.
Ito ba panlaban ng Globe sa Smart Freedom Plan?
Another first from Globe.Glad Im a prepaid subscriber and would’nt have to deal with this cr*p.
Through my 18 years of being with Globe (I am also a “pioneer subscriber” of Smart, Sun, ACes and all have their respective issues) there are many reasons why a subscriber may have overdue accounts.
Of course there is subscriber’s own negligence (which Albert would term as irresponsible) but many of those reasons are Globe’s doing… late bills, disputed charges, impersonal customer service, long periods of reversal (one account of mine took 3 years to be reversed), etc.
Maybe Globe is trying to escape from all these so subscribers would be prevented or spend minimal time in scrutinizing their bills?
Smart is better, right ?
wait … for those who are slinging negative things about Globe, is Smart better ? does it have better quality ? if yes, then switch to Smart :) no need to bad mouth Globe.
Yes, IMO, Smart is much better than Globe, “Galaxies Apart!†:)
Wala na kong naging reklamo pa mula ng nag Smart ako…
At for your info, aminado ang Globe na luma na ang Equipments/Facilities nila kaya late lage yang mga “SIMPLE” SMS na yan dumating, tapos ngayon lang sila mag uupgrade kung kelan tambak na sila ng reklamo? What a service from them, kawawa naman mga loyal subscribers nila, walang puso tong Globe.. Tapos ngayon babawiin nila tong ka walang hiyaang 50pesos fee nila na to? Bang kapal talaga ng Globe na to…
Then good for you gloEpal … Hopefully you will stay long with Smart.
With this policy, Globe (unless I am mistaken) would be the ONLY PHILIPPINE UTILITY COMPANY charging a fee for LATE PAYMENTS which clearly indicates a policy of raking in as much cash as possible for their own selfish purpose DESPITE THE PRESENCE OF MECHANISMS TO DISSUADE NON-PAYMENT (through line termination after 2 consecutive non-payment of bills) and abusive usage (through the imposition of stated credit limits).
Could this reflect Globe’s inefficiency to collect or impose such policies? Or are they cash-strapped because of their rapid expansion plans and stiff competition?
The move actually surprised many as this did not even go through consultation. Imagine that for the lowest Php 299 postpaid plan, Php 50 would translate to more than 16% a month for late charges! PURE USURY! Even WORSE than what credit card companies are imposing!
Whoever thought about this should be FIRED.
yeah pero 2 months after ka pa overdue ( and thus charged P50 ) and 3 months after ka pa puputulan. I dont think you can fault Globe to charge you for your irresponsibility :)
Globe’s Reply:
“The purpose of this implementation regarding to the Late Payment Fee is to encourage subscribers to pay on time to avoid the hassle of having their lines disconnected. Please you don’t have to worry about being charged for late payments if you pay your bills on time. And please be informed that because of the natural calamities that occured in the recent weeks which may have affected some Globe subscribers, implementation of Late Payment Fee for Globe Postpaid (Mobile Consumer) is further moved to November 2012. Thank you.”
NEGLIGENCE is NOT THE ONLY REASON why there are overdue accounts. Many of those reasons are Globe’s doing… late bills, disputed charges, impersonal customer service, long periods of reversal (one account of mine took 3 years to be reversed), etc.
Globe maybe trying to escape from all these so subscribers would be prevented or spend minimal time in scrutinizing their bills.
Parang utang na loob pa natin na nagkaroon ng baha as a reason for them to move the implementation!
We all know that because of their “system upgrades” with no definite time to finish (as already mentioned by yugatech in one article), billing would be a problem with many questionable charges at hand.
di bale sana kung laging on time ang dating ng bill.. sa case ko, lagi na ngang late, minsan wala pang dumarating.. ilang beses na ko nagrereklamo sa business center at customer support nila, until today hindi naaayos ang delivery ng bills.. i didn’t opt for their electronic bill kasi mas gusto ko yung dinedeliver.. mas na-aalerto ako dun..
that means ikaw may problema hindi ang Globe. Globe already provides you the means to get your bill … online and thru reprint … and you can pay virtually anywhere ( 7-11, mini-stop, banks ) and yet you pick your bill not delivered on time as your lame excuse. did you get a free phone when you applied for your postpaid line ? who do you think paid for that phone in advance just so you can get it ? and now you complain because Globe charges you P50 if YOU forget to pay your bill as is your responsibility
I used to be enrolled in the paperless billing but found it very cumbersome specially if there would be disputes.
One of the reasons why I went back from electronic billing and would refer to Paper bills is for documentation purposes as Globe would ALWAYS include GPRS charges even if the phone is not even GPRS capable. Though they would reverse it after SEVERAL MONTHS, the problem would recur EVERY MONTH so eventually it becomes confusing.
They have never corrected this problem and most subscribers won’t even bother to complain anymore. That’s another hidden charge by Globe.
Besides, my lawyer advised me that official statements of Globe printed on “Globe” paper would be stronger evidence in my disputes.
charge sila ng P50 for late payment… pero advance naman ng one month yung wimax billing nila…
yeah pero 2 months after ka pa overdue ( and thus charged P50 ) and 3 months after ka pa puputulan. I dont think you can fault Globe to charge you for your irresponsibility
hmmm im not irresponsible person… i do pay my bill on time…
dilang LATE CHARGES pati un PaPERBILL NILAMAY CHARGE NA 25pesos. grabe tlga pala ang globe. wrongmoved ako. haiz.