In a recent billing statement sent to subscribers, Globe Telecom has notified customers that it will start collecting additional fees for late payments.
This means that if you don’t pay your Globe bills on time, they will charge you an extra Php50.
Here’s the scanned copy of the announcement lifted from the recent billing statement.
I’m already enrolled in a auto-debit arrangement with my credit card company so this isn’t a problem anymore.
However, we believe that majority of subs will stick to the manual payment process. This is just a detail you need to watch out for.
Smart is better, right ?
Twitter: dlreyes
says:
Through my 18 years of being with Globe (I am also a “pioneer subscriber” of Smart, Sun, ACes and all have their respective issues) there are many reasons why a subscriber may have overdue accounts.
Of course there is subscriber’s own negligence (which Albert would term as irresponsible) but many of those reasons are Globe’s doing… late bills, disputed charges, impersonal customer service, long periods of reversal (one account of mine took 3 years to be reversed), etc.
Maybe Globe is trying to escape from all these so subscribers would be prevented or spend minimal time in scrutinizing their bills?
Another first from Globe.Glad Im a prepaid subscriber and would’nt have to deal with this cr*p.
Ito ba panlaban ng Globe sa Smart Freedom Plan?
[...] got a call from Globe’s Head of Corporate Communications today regarding our story about the late payment fees that they intend to implement to all postpaid [...]
You would do just about anything to gobble-up your subscribers’ hard-earned money fast and easy at your most convenient way, but your service and your system still and always sucks bigtime!
You had the nerve to come up with a scheme wherein subscribers are asked to enroll their credit cards, even came-up with a promo to entice subscribers to go ahead and enroll so that your credit and collections department have a hassle-free way of racking-up money for your investors, while the poor subscribers pay for your lousy service!
your managers, CSR or employees may promise the moon and the stars just to get rid of the upset subscriber over the phone, but comes up short and sometimes with nothing in return! When your technical people can’t do anything about fixing the service, all they say are, “monitor the friggin’ service”, “monitor the shit”, “monitor the fuck”, “monitor whatever crap they can think of! IT IS USELESS TALKING TO YOUR EMPLOYEES, AND TO YOUR COMPANY AS A WHOLE!!!
And now, you have the nerve to penalize subscribers for late payments, but you knuckle-heads don’t give a fuck if the subscribers’ issues are fixed on-time or not, nor if they get rebates or waive their bills because of your lousy service. Globe doesn’t act on subscriber issues, until the subscribers reports about it, if they do get reported, the poor subscriber just waits in vain. For Globe, All they care about is collecting money! More money for their investors!
If subscribers are to sum-up all their problems with your company, For sure, BINGO na kayo!
Ang galing nyo talaga Globe! Swabe! Pera-Pera lang talaga ang sa inyo eh! Dyan lang kayo magaling! ang perahan ang mga subscribers nyo!
Your motto is just right for your company!
Globe Business Simplifies Everything!
That’s why you simplified collecting money from your subscribers by enticing them to enroll their credit cards! Very Nice diba?
Collect lang ng Collect! Deadma na ang mga ungas na subscribers!
So assuming all the things you said about Globe is true, it is assumed that you are now a Smart subscriber…otherwise you would look foolish using Globe while saying they’re crap…now, what exactly makes Smart better than Globe ? I am sure it is not because Smart does not charge a P50 late payment fee because they immediately suspend your line when you don’t pay…So again, based on your experience, what makes Smart better than Glor ? Three reasons would be great
@Albert. Uso na rin pala assumera dito sa Yugatech. I actually agree with some of Brando’s sentiments here esp with the CSR wanting to get rid of customers asap, the waiting in vain, and that damn P50.
“So again, based on your experience, what makes Smart better than Glor ? Three reasons would be great”
Demanding pa.LOLz
@Migs : well ? … seems like you and @Brando have nothing to say … what makes Smart better than Globe ? I only asked for 3 so it wouldnt be too difficult …
Twitter: dlreyes
says:
Many of Brando’s observations are valid though expressed brazenly. My sentiments are the same. Smart and other telcos have their issues but that would be reserved when the topic comes up.
@Albert,
why ask me of all of those shit about Smart, when you yourself ain’t sure if I am with them! How the hell would I know things about Smart, when you just assumed it?
You just made a fool of yourself by asking me those questions!
Reading along the lines of your posts, you obviously is an advocate of the carrier being talked-about here.
You’re all about assuming so you can get on with your debate of which is the better carrier, am I right? Assume all you want boy! that’s all you can do! NO sense in answering your questions! coz obviously you are biased and most of your posts are just assumptions!!
If people posts their rants here, just let them be!
its their way of letting steam out… some of the people here have valid reasons to be upset about the late payment charge and with the service as a whole. you have your own reasons, as to why you’re sticking with Globe, don’t go swaying people here that GLobe is good just because you’re a 12-year subscriber or asking them to just switch if Globe’s services sucks.
TO all the other subscribers of Globe here, There is always a way to pay your bills on time!
If you’re subscribed to a 3k per month subscription, then pay 3k on or before your due date! (you ought to know when usually your due date is!), as for the difference in the paid amount, (because of hidden charges or something else), then that’s when you should lash-out at Globe for the late or non-delivery of your bills on time!
Going back to Mr.Assimo, este, Mr.Assuming,
“But do you really think, a public company like Globe … with Ayala Corp and SingTel Corp as shareholders”
Globe isn’t a Public company! Its a private entity which offers the public, mobile, fixed line, and broadband Internet services.
Well, I don’t like to say you are stupid but I would assume you are. Thats better , right ? At least there’s the benefit of doubt.
How can you say Globe is all that bad if you don’t even know how bad Smart is ? See the logic ? I would assume you do.
Globe is listed in the Phil Stock Exchange. Go figure.
Globe has been very good to me. And I’ve used Smart. Unlike you, who apparently just rants how Globe sucks without any basis.
But that’s not the point … Point is , P50 to charge you for not doing your responsibility is quite small when you do not pay the service you have used in advance.
By the way, Globe did not do financially well 4 – 5 years ago. They have to clean up their systems and streamline. And now modernize their network so that they can hopefully offer better service … To both loyal customers like me and whiny customers like you.
So chill…use Smart first while Globe fixes their network for you and me. Then come back and tell all of us here how your experience with Smart or Sun Cellular is.
I think this is not fair. What if the billing is delivered late. We can’t punish Globe for this irresponsible move. I have been a loyal globe subscriber since 1996. I tried other telcos but I stick to Globe. Is this what I got for being a loyal subscriber!!! Please reconsider your move!!!!
Sigh, happy days seem to be over soon :( One thing I loved about Globe was that they allowed late payments of overdue bills + they often informed you ahead of time when they were going to disconnect you. This + credit card enabled you to delay actual payment by several months which really increases time value of your money.
As a businessman myself, I really can’t fault them for firming up their collection policy although I really hope they reconsider this move. At least we get a stay of execution to November 2012.
Seriously folks, to clear the air, im no agent of Globe. I am a loyal subscriber though. 12 years now. Frustrating at times, especially lately. Why I am sticking with Globe ? I have my reasons. But primarily its because its a lifestyle choice. In this forum, I am more frustrated at the fact that a lot of the people here are just complaining and whining about something that really was their choice from the very start. The ensuing responsibility of paying their bills at the right time is part of that choice.
Everyone here seems to believe it is Globe’s responsibility to provide the best quality possible…and that is true. We should never expect less as it is a utility company. But do you really think, a public company like Globe … with Ayala Corp and SingTel Corp as shareholders … would intentionally not strive to provide the best service possible ? Doing so would be suicide as they would lose subscribers and thus affect company performance and decrease shareholder price.
So … instead of whining and complaining … if you can, just shift to the telco who you think can provide better service. If under contract, have your lawyer cut your under contract account and wish for the best.
If you dont want to cut your postpaid account, then there must be a good enough reason why you would wanna stick with Globe…and then just do your share…be a responsible person…pay your bill promptly.
Twitter: dlreyes
says:
I would think that the rant here is about a new policy that the telco would be applying which many of us subscribers are against and in fact become suspicious because of the present circumstances. For a postpaid subscriber for many years, it is not easy to transfer from one telco to another (in my case I really subscribe sometimes just for the heck of it to compare their services and to constructively criticize policies for the sake of consumerism).
As I mentioned, all telcos would have their own issues and we consumers should be vigilant against unusual machinations intended to take advantage of our situations for the mere sake of profit. Some subscribers may not question at all because they see the simple logic behind its implementation; others just simply accept no matter what is implemented; there are others who do so for the sake of just ranting while there are still others who would question because there is something unusual about some policies which perhaps the telco may have overlooked purposely or purposelessly. How can things be corrected if we do not complain and let our feelings be known?
PART OF OUR RESPONSIBILITY AS SUBSCRIBERS is to let the company know how we feel about policy changes and how we think they would affect our relationships with them.
Globe (or any other telco) is not an ordinary Philippine company created under Philippine law. It is a UTILITY (not a FINANCIAL) company granted a Franchise by Congress in order to primarily serve and provide services to the public. Putting it simply, they should have the consumer first in mind before anything else though we know that both Globe and Smart are two of the most profitable companies in the Philippines today (you’d be surprises how many hundreds of millions of Php they earn monthly from “unexplained” sources – mostly from prepaid subs- which continues to baffle me).
Given that the Php 50.00 was meant (Globe’s official excuse) “to encourage subscribers to pay on time to avoid the hassle of having their lines disconnected.”, their “excuse” seems lame which psychologically would create a negative effect given the public’s perception of their financial capability and strength as an upscale UTILITY (not financial) company.
The impression created because of this is that either Globe is hungry for more profit or needs to be liquid at the expense of imposing policies detrimental to the subscribers taking advantage of the Filipino culture of acceptance without questioning.
Again, policies against exceeding credit limits and non-payment are already in place. We all know that strict implementation of these would hardly create a dent in Globe’s financial position and the charging of Late Payment Fee would just be additional revenue.
But if they really needed liquidity and would have wanted subscribers to pay on time, then they could have imposed something more positive. Instead of a late fee charge (which is negative), why not impose instead a DISCOUNT ON ADVANCE PAYMENTS? In this way, Globe would be forced to deliver their bills on time, resolve disputed issues faster, make subscribers happier and eventually make the company have the potential of becoming more liquid.
In the same way, this could be complemented by a warning that in case of non-payment over a period of 2 or 3 billing cycles resulting to temporary line disconnection, a higher RECONNECTION FEE would be imposed (which may be equal or even more than the Php 50/month plus the present reconnection fee of Php 100).
Yes, IMO, Smart is much better than Globe, “Galaxies Apart!” :)
Nice read
http://manilastandardtoday.com/2012/08/30/telefeud-4/
sana man lang they considered fixing their services first before implementing this para ganahan man lang ako magbayad.