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February 25, 2009

Error 01 on a Canon Lens

Last week-end, while using my year-old Canon 40D, I encountered several Error 01 and the screen displays “Communications between the camera and the screen is faulty. Clean the lens contacts.”

I thought my camera got broken and I remembered last week the camera bag dropped after going thru the airport X-Ray scanner in Singapore. I switched lenses from the default Canon EF 17-88mm to the wide angle EF-S 10-22mm and it worked flawlessly so it must be in the lens.

canon lens 17-85mm
I Googled about it and found tons of similar problems:

  • Battery problems — needs to add battery grip as IS uses more power to operate. This doesn’t make sense since the 17-85mm has IS but have been using it for more than a year. I was also using a battery grip with two fully-charged original batteries in it.
  • Lens contacts need cleaning. Took a pencil eraser and cleaned the contacts in the lens (the gold-plated part inside) to no avail. I did the same with camera body. Both contacts look like they’re in pristine condition with no hints of oxidation or whatever.
  • IS motor problem. Tried turning off IS and set the lens to manual and still the same. Then, I discovered that when the lens is half to fully extended, it works fine but when set at about 17mm to 35mm, the problem occurs.
  • Loose screws. Check the entire lens and all the tiny screws in it but everything is intact.

I’ve exhausted all possible solutions and quick fixes so all I can do now is send it to Canon’s Service Center. This is on top of that Speedlite EX430 flash I had sent for repairs 3 weeks ago (chipped shoe mount).

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53 Responses to “Error 01 on a Canon Lens”

  1. hafiz says:

    2 years later.. the same exact problem starting to happen to me..

    I was covering a car race just now..
    I thought probably the lens was very hot as I stand under the sun for quite long..
    So i went under a shade, charge my batter pack for a while.. then the lens working fine..

    then again the problem occur.. this time.. It didn’t go until now :(

    so sad rite now

  2. Roberto says:

    Canon should say sorry for this crap 17-85mm lens.
    Based on the huge number of people with the same problem “err 1″, I see that it is not a problem of bad handling or care but a crap built lens.
    Shame on you Canon!!! God bless Nikon cause I am really thinking changing to Nikon and selling my gears on ebay to a poor non-informed guy.
    Shame on you Canon and learn: Keep up with the low quality material and you will see your marketshare gone!

  3. Sisila says:

    I know! I just can’t get it fixed!
    so sad right now :(

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