Having been a long-time subscriber on Globe and Smart for years, I was glad when they expanded their customer service to Facebook and Twitter. No more long waits and busy lines with phone calls and un-answered emails.
Or so I thought. For the past several months, the Twitter channel has been the most valuable channel for me to reach out for support or just ask questions.
So we now have @talk2globe, @smartcares and @suncelltweets operating almost 24/7 answering questions on Twitter. The channel gives us the feeling that they’re now more reachable and we get the badly needed help in the most appropriate and timely manner.
So here’s my poll question for the week — Is your telco really just a tweet away?
- Absolutely, yes!
- They reply back but not as fast as I expected.
- They’re okay; better than making a call.
- It’s a hit and miss for me.
- No, they’re still generally slow.
- Non-existent or they just completely ignore me.
- Never really tried them on Twitter before.
I’m sure our experiences will be different. My answer would be between #1 and #2. Do hit the comments for your answer.
Now, for Globe, not at all!
GLOBE: Non-existent or they just completely ignore me.
SMART: They reply back but not as fast as I expected.
Globe responded to inquiries on twitter & FB.
It makes life easier than having to fall in line at their mall stores.
Smarts also responded when I won in a contest before.
While I haven’t use Sun tweets.
thanks for the info. i will but am happy with the 211 Customer Service of Globe and they answer quick. Let’s see what the tweets can do…
They reply back but not as fast as I expected. AND It’s a hit and miss for me.
Both Globe and Smart. :-/
Non-existent or they just completely ignore me. -Globe
Non-existent or they just completely ignore me. (GLOBE)
Non-existent or they just completely ignore me. – Globe
I’m a smart subscriber and when you tweet them, sometimes they will answer you back as soon as you tweeted but sometimes it takes 24 hours before they respond.
Globe:
They reply back but not as fast as I expected.
Smart:
Non-existent or they just completely ignore me.
When Globe’s twitter service first launched they generally replied to everybody, and chatted a bit.
After 1 or 2 months I never got the attention I used to get from them like before.
Smart never replied to any one of my tweets…
Globe used to respond quickly in Twitter. pero ngayon it takes hours sometimes days.
Smart’s okay; better than making a call.
Sun is still generally slow.
What’s Twitter? /s