fbpx

Poll: Is your telco really just a tweet away?

Having been a long-time subscriber on Globe and Smart for years, I was glad when they expanded their customer service to Facebook and Twitter. No more long waits and busy lines with phone calls and un-answered emails.

Or so I thought. For the past several months, the Twitter channel has been the most valuable channel for me to reach out for support or just ask questions.

So we now have @talk2globe, @smartcares and @suncelltweets operating almost 24/7 answering questions on Twitter. The channel gives us the feeling that they’re now more reachable and we get the badly needed help in the most appropriate and timely manner.

So here’s my poll question for the week — Is your telco really just a tweet away?

  • Absolutely, yes!
  • They reply back but not as fast as I expected.
  • They’re okay; better than making a call.
  • It’s a hit and miss for me.
  • No, they’re still generally slow.
  • Non-existent or they just completely ignore me.
  • Never really tried them on Twitter before.

I’m sure our experiences will be different. My answer would be between #1 and #2. Do hit the comments for your answer.

Subscribe to Blog via Email

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Join 985 other subscribers
Avatar for Abe Olandres

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and considered by many as the Father of Tech Blogging in the Philippines. He is also a technology consultant, a tech columnist with several national publications, resource speaker and mentor/advisor to several start-up companies.

35 Responses

  1. Avatar for deuts deuts says:

    Now, for Globe, not at all!

  2. Avatar for Christian Christian says:

    GLOBE: Non-existent or they just completely ignore me.
    SMART: They reply back but not as fast as I expected.

  3. Avatar for harv3y harv3y says:

    Globe responded to inquiries on twitter & FB.

    It makes life easier than having to fall in line at their mall stores.

    Smarts also responded when I won in a contest before.

    While I haven’t use Sun tweets.

  4. Avatar for Raymond Raymond says:

    thanks for the info. i will but am happy with the 211 Customer Service of Globe and they answer quick. Let’s see what the tweets can do…

  5. Avatar for Tristan Tristan says:

    They reply back but not as fast as I expected. AND It’s a hit and miss for me.

    Both Globe and Smart. :-/

  6. Avatar for stressdan stressdan says:

    Non-existent or they just completely ignore me. -Globe

  7. Avatar for Jen Jen says:

    Non-existent or they just completely ignore me. (GLOBE)

  8. Avatar for Mat Mat says:

    Non-existent or they just completely ignore me. – Globe

  9. Avatar for Rmil Chua Rmil Chua says:

    I’m a smart subscriber and when you tweet them, sometimes they will answer you back as soon as you tweeted but sometimes it takes 24 hours before they respond.

  10. Avatar for roiji roiji says:

    Globe:
    They reply back but not as fast as I expected.

    Smart:
    Non-existent or they just completely ignore me.

    When Globe’s twitter service first launched they generally replied to everybody, and chatted a bit.
    After 1 or 2 months I never got the attention I used to get from them like before.
    Smart never replied to any one of my tweets…

  11. Avatar for Pipo Pipo says:

    Globe used to respond quickly in Twitter. pero ngayon it takes hours sometimes days.

  12. Avatar for nueljose nueljose says:

    Smart’s okay; better than making a call.

    Sun is still generally slow.

  13. Avatar for wthusername wthusername says:

    What’s Twitter? /s

Leave a Reply
JOIN OUR TELEGRAM DISCUSSION

Your email address will not be published. Required fields are marked *