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Results for: pldt wifi complaints

May 12, 2008

SmartBro: Largest Broadband Service in the Philippines

Latest public report from PLDT Investor Relations showed Smart Bro as the largest broadband service in the country with over 384,000 subscribers nationwide since it was first launched in June 2005.

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WiFi
July 20, 2006

Smart WiFi Chronicles on GMANews.tv

I just found out about this story on the website of GMA News (www.gmanews.tv) which talks about my comsumerist blog, Smart Wifi Chronicles.

There were actually two stories published on the same day (June 13, 2006) which linked to the blog:

- Irate Smart Bro subscribers vent angst in cyberspace

- Smart: Facilities upgrade causing internet service woes

The first story heavily quoted posts from people submitting complaints on the blog. (I manually review each one and oftentimes edit them before publishing, usually due to text speak)

What surprised me though was that one of the articles quoted a Smart Public Affairs Executive saying:

Sought for comment, Ramon Isberto, head of Smart public affairs, told GMANews.TV that they were unaware of the complaints posted on the internet.

“We will look into it,” said Isberto, concurrently spokesperson of Smart’s parent company, Philippine Long Distance Telephone Co. (PLDT).

That ain’t right. I know they already knew of that blog. Some of them even registered as a user in there. If my memory serves me right, that’s one of the reasons why they launched the Smart Bro Big Bro campaign.

So ok, short term memory loss?

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Telecoms
April 07, 2006

Smart Wifi issue reaches congress.

One of my readers left a comment in the Smart Wifi thread about the issues plaguing the subscribers have reached the Lower House thru COMPOSTELA Valley Rep. Manuel “Way Kurat” Zamora:

Worry no more guys, Rep. Way Kurat is on your side, he also is a Smart Wifi subscriber that has been having headaches with his internet connection since it was installed and it’s frequent basestation technical activities. his employee called the hotline to inquire how to terminate their subscription and he was shocked to be informed that they are required to pay the pretermination fee even that his internet connection only gave him headaches. so instead of arguing with a CSR/TSR, he made a bill and raised it to the congress to make an investigation about this matter since he was also informed that the number of complaints the NTC is receiving is very alarming..

ePLDT Ventus (the call center company who handles the account) management had an emergency meeting regarding this issue.

if you want to read Rep. Way Kurat’s article about Smart Wifi, just go buy a PINAS Tabloid.

I have no way of verifying this since I could not get a copy of the paper anywhere near. I’m sure the good congressman would make good use of all that reports in newspapers (including blogs and forums) about the dismal service a huge number of subscribers are getting.

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WiFi