One of my readers left a comment in the Smart Wifi thread about the issues plaguing the subscribers have reached the Lower House thru COMPOSTELA Valley Rep. Manuel “Way Kurat” Zamora:
Worry no more guys, Rep. Way Kurat is on your side, he also is a Smart Wifi subscriber that has been having headaches with his internet connection since it was installed and it’s frequent basestation technical activities. his employee called the hotline to inquire how to terminate their subscription and he was shocked to be informed that they are required to pay the pretermination fee even that his internet connection only gave him headaches. so instead of arguing with a CSR/TSR, he made a bill and raised it to the congress to make an investigation about this matter since he was also informed that the number of complaints the NTC is receiving is very alarming..
ePLDT Ventus (the call center company who handles the account) management had an emergency meeting regarding this issue.
if you want to read Rep. Way Kurat’s article about Smart Wifi, just go buy a PINAS Tabloid.
I have no way of verifying this since I could not get a copy of the paper anywhere near. I’m sure the good congressman would make good use of all that reports in newspapers (including blogs and forums) about the dismal service a huge number of subscribers are getting.
