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Is the Philippines really hot with Call Centers?

Relevance: 100%      Posted on: March 23, 2006

I'm seeing a lot of reports, news and all raves about the Philippines being the center of attention for the call center industry (or is that contact center?). But, is the Philippines the primary destination? Statistics would show we're not. Last week, reports came out that Apple will be opening up a tech support facility in Bangalore, India with an initial manpower of 1,500 and to double by the end of the year. Why Apple didn't pick the Philippines, I can only speculate. The early this week, Dell formally launched its office at the SM Mall of Asia in Pasay…

Top earning BPO & Call Center Companies in the Philippines

Relevance: 85%      Posted on: January 21, 2015

Last year we showed you a list of the top earning call center and BPO companies in the Philippines. This time we're updating that list which includes new firms and figures. Find out if your company is included. The list is provided by Pasig City Rep. Roman Romulo as reported by Manila Standard Today. The top firms list is "based on their combined revenues of P250 billion ($5.9 billion) in 2013." Below are the top 45 BPO and Call Center companies in the Philippines: 1. Accenture Inc. (Php32.429 billion) 2. Convergys Philippines Services Corp. (Php19.830 billion) 3. 24/7 Customer Philippines

Growth in Philippine Call Centers jacked up by global crisis?

Relevance: 83%      Posted on: October 12, 2008

Turns out the credit crisis and the recession in the United States had some unwittingly beneficial effect in the BPO and call center industry in the Philippines. I would have expected job cuts around this time but it seems there's some massive expansion going on. A friend, who works in one of the top call centers in the Philippines, revealed they've been doing rapid expansion and is opening up at least 5 more locations around the country from this year to next year. There's one in Sta. Rosa, Laguna, then in Cebu, the newly built Greenbelt 5, the UP Science…

Call of Duty: Ghosts now out in the Philippines

Relevance: 83%      Posted on: November 6, 2013

Looking for a new game to get this Christmas? A new installment for the Call of Duty franchise is now available for purchase locally - COD: Ghosts. As stated, Ghosts will include a lot of new game modes & mechanics. For a new plot twist, an Extinction Mode is available wherein you try to survive an alien invasion (zombies are so last century now apparently). Multiplayer games will feature map improvements that will make locations alterable. Don't worry though as most old gameplay elements will still be intact. It's now out starting at Php2,195 for the PC version, while it's also out…

Only 3 of every 100 graduates pass Call Center jobs

Relevance: 81%      Posted on: May 14, 2006

Someone sent me a link to this old article from Manila Standard Today about me recent article on call center jobs in the Philippines. The article mentioned that only around 3 out of 100 fresh graduates in the country are hired by call centers. The survey must have been done in 2005, where only 11,526 applicants or 2.89 percent of the total 400,000 new graduates are accepted in BPO companies and call centers. However, the 3% mentioned here seemed misleading since there's no way all those 400,000 college graduates applied in a call center. That means the passing rate is

Obama and the Call Center Industry

Relevance: 79%      Posted on: November 17, 2008

Since the election of Barack Obama as the next President of the United States, much talk has been going around about his policies and stand on outsourcing among call center employees. My discussions with several people working in the BPO and contact center companies have been mixed. I think he might have been misunderstood in his statements where he said he's going to take some of the outsource jobs back to America. What Obama might do is give some tax breaks or tax incentives for companies if they retain employees in the US. That way, US companies might be persuaded…

Philippine Call Centers under scrutiny from AT&T data breach

Relevance: 77%      Posted on: April 18, 2015

It's been reported that call centers in Philippines as well as those located in Columbia and Mexico are on AT&T’s watch list due to data breach that affects almost 280,000 US customers. The $25M settlement with AT&T Services was to "resolve an investigation into consumer privacy violations at AT&T’s call centers located in the said countries." This has been by far the largest privacy and data security enforcement action made by FCC or Federal Communications Commission. Call Center Focus also reports that the fine has already been implemented in other call center companies. Additionally, sources say Teleperformance in Mexico is

PLDT Call All extends Wireless Landline

Relevance: 75%      Posted on: June 5, 2009

Last Tuesday, PLDT also launched their PLDT Call All bundle -- a wireless landline extension where subscribers can call anywhere in the Philippines. This promo is available to existing PLDT residential landline subscribers for an additional fixed monthly charge of Php250. The bundle adds a PLDT Landline Plus (PLP) SIM card which can be used with any openline handset and serves as an extension of the fixed landline. What makes the PLDT Call All promo more expansive is that the mobile phone with the PLP SIM-card can be taken anywhere in the Philippines and still be able to call any…

Want a Call Center job?

Relevance: 73%      Posted on: July 13, 2005

Update: Go check out our list of Call Center Job openings here! If you are looking for a job at a Philippine Call Center, leave a comment. I will refer you to an (HR) friend in Convergys Philippines. I cannot guarantee that you automatically land the job, though. You still need to get thru the proper channels and pass the examinations. This is also open to those already working as call center agents or tech support but wanting to transfer to the prestigious Convergys family. ;) Likewise, if you know someone who might need the referral, just point them to…

LINE Call offers cheap international calls

Relevance: 72%      Posted on: March 21, 2014

LINE Corporation has announced the release of its new LINE Call service that allows users make cheap domestic and international calls. This new service lets you call in high quality and without interruption to both landlines and mobile phones here or abroad. The company recently released LINE Call in eight different countries including Columbia, Japan, Mexico, Peru, Spain, Thailand, USA, and the Philippines. The rates vary depending on which country you’re calling. For reference, check out the photo above or see the full price table here. LINE Call is available for all Android users of LINE. Simply update the app…