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Obama and the Call Center Industry

Relevance: 100%      Posted on: November 17, 2008

Since the election of Barack Obama as the next President of the United States, much talk has been going around about his policies and stand on outsourcing among call center employees. My discussions with several people working in the BPO and contact center companies have been mixed. I think he might have been misunderstood in his statements where he said he's going to take some of the outsource jobs back to America. What Obama might do is give some tax breaks or tax incentives for companies if they retain employees in the US. That way, US companies might be persuaded…

Only 3 of every 100 graduates pass Call Center jobs

Relevance: 100%      Posted on: May 14, 2006

Someone sent me a link to this old article from Manila Standard Today about me recent article on call center jobs in the Philippines. The article mentioned that only around 3 out of 100 fresh graduates in the country are hired by call centers. The survey must have been done in 2005, where only 11,526 applicants or 2.89 percent of the total 400,000 new graduates are accepted in BPO companies and call centers. However, the 3% mentioned here seemed misleading since there's no way all those 400,000 college graduates applied in a call center. That means the passing rate is…

Want a Call Center job?

Relevance: 96%      Posted on: July 13, 2005

Update: Go check out our list of Call Center Job openings here! If you are looking for a job at a Philippine Call Center, leave a comment. I will refer you to an (HR) friend in Convergys Philippines. I cannot guarantee that you automatically land the job, though. You still need to get thru the proper channels and pass the examinations. This is also open to those already working as call center agents or tech support but wanting to transfer to the prestigious Convergys family. ;) Likewise, if you know someone who might need the referral, just point them to…

BPO/Call Center among the top bonus providers in PH

Relevance: 92%      Posted on: October 30, 2014

JobStreet Philippines has recently published their 2014 Bonuses Report showing the top five industries in the country when it comes to providing guaranteed bonuses to their employees. Among them is the BPO or Call Center industry. According to JobStreet PH's report, these industries provide at least 4 months of guaranteed bonuses on top of the 13th month pay. The Top Industry Bonus Providers are as follows: 1. Banking / Finance 2. BPO / Call Center 3. Manufacturing 4. Food and Beverage 5. Real Estate "The BPO/call center industry proved to be the top provider of non-guaranteed and performance-based bonuses. BPO…

Top earning BPO & Call Center Companies in the Philippines

Relevance: 78%      Posted on: January 21, 2015

Last year we showed you a list of the top earning call center and BPO companies in the Philippines. This time we're updating that list which includes new firms and figures. Find out if your company is included. The list is provided by Pasig City Rep. Roman Romulo as reported by Manila Standard Today. The top firms list is "based on their combined revenues of P250 billion ($5.9 billion) in 2013." Below are the top 45 BPO and Call Center companies in the Philippines: 1. Accenture Inc. (Php32.429 billion) 2. Convergys Philippines Services Corp. (Php19.830 billion) 3. 24/7 Customer Philippines…

Kabataan files House Bill 1180 “Call Center Bill” the 3rd time

Relevance: 74%      Posted on: July 12, 2013

Representative Terry Ridon of Kabataan Party list is hoping that third time’s the charm as he re-filed the House Bill 1180 or the BPO Workers’ Welfare and Protection Act of 2013 on Wednesday July 10. The said bill was first filed on the 14th Congress by former Kabataan party list Representative Raymond Palatino. After his first failed attempt, Mr. Palatino re-files it in 15th Congress but failed to even get passed the committee level. Now it’s up to current Representative Ridon to continue the fight. "As we file this bill for the third time, we are confident that it will…

Universal Tube monetizes YouTube traffic

Relevance: 71%      Posted on: December 15, 2006

The company website of Universal Tube and Rollform Equipment Corporation can be found at www.utube.com. Their popularity and subsequent problem came knocking when Google bought YouTube early October this year. The huge press coverage and all caught attention to people wanting to check out the site youtube.com. However, according to utube.com "some 80,000 Unique Visitors per Day don't know how to spell you". Yup, their website crashed due to massive traffic and they were forced to shut down their website. Until today, tons of people are still typing in www.utube.com instead of youtube.com on their browsers looking for videos and…

Is the Philippines really hot with Call Centers?

Relevance: 66%      Posted on: March 23, 2006

I'm seeing a lot of reports, news and all raves about the Philippines being the center of attention for the call center industry (or is that contact center?). But, is the Philippines the primary destination? Statistics would show we're not. Last week, reports came out that Apple will be opening up a tech support facility in Bangalore, India with an initial manpower of 1,500 and to double by the end of the year. Why Apple didn't pick the Philippines, I can only speculate. The early this week, Dell formally launched its office at the SM Mall of Asia in Pasay…

Philippine Call Centers under scrutiny from AT&T data breach

Relevance: 66%      Posted on: April 18, 2015

It's been reported that call centers in Philippines as well as those located in Columbia and Mexico are on AT&T’s watch list due to data breach that affects almost 280,000 US customers. The $25M settlement with AT&T Services was to "resolve an investigation into consumer privacy violations at AT&T’s call centers located in the said countries." This has been by far the largest privacy and data security enforcement action made by FCC or Federal Communications Commission. Call Center Focus also reports that the fine has already been implemented in other call center companies. Additionally, sources say Teleperformance in Mexico is…

Growth in Philippine Call Centers jacked up by global crisis?

Relevance: 61%      Posted on: October 12, 2008

Turns out the credit crisis and the recession in the United States had some unwittingly beneficial effect in the BPO and call center industry in the Philippines. I would have expected job cuts around this time but it seems there's some massive expansion going on. A friend, who works in one of the top call centers in the Philippines, revealed they've been doing rapid expansion and is opening up at least 5 more locations around the country from this year to next year. There's one in Sta. Rosa, Laguna, then in Cebu, the newly built Greenbelt 5, the UP Science…