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Tag: bpo philippines

May 11, 2014

Meet Amelia, the humanoid program that will soon replace call center agents

BPO companies may soon add another member to their workforce with the introduction of Amelia, a humanoid program that can answer phone calls and technical queries with human-like response.

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Tag: bpo philippines

January 01, 2014

Top earning BPO companies in the Philippines

Are you planning to start a career in the business process outsourcing (BPO) industry this 2014 but don’t know yet which company to work for? This list might help. Here are the top earning BPO companies in the Philippines.

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Tag: bpo philippines

July 13, 2013

House Bill 1180: The Good, the Bad and the Ugly

On the latter part of my report, I mentioned that although the provisions under the House Bill 1180 are aimed at improving the work environment of BPO workers, there are some things that I feel like are a little bit over the top. In this segment, we’re gonna take a closer look at the bill’s key proposals and share with you my thoughts about it.

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Tag: bpo philippines

January 22, 2009

Epixtar Philippines closes, sheds 650 agents

In an SMS correspondence with a former Epixtar employee, it was revealed that the BPO company has closed its offices in Eastwood City, Libis last January 16 leaving employees confused and anxious for answers.

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Tag: bpo philippines

November 17, 2008

Obama and the Call Center Industry

Since the election of Barack Obama as the next President of the United States, much talk has been going around about his policies and stand on outsourcing among call center employees. My discussions with several people working in the BPO and contact center companies have been mixed.

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