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Tag: bpo

January 07, 2014

Convergys to buy Stream Global Services for Php36B

A momentary break from all the CES craze. Convergys Corporation and Stream Global Services, two of the country’s leading BPO companies, stated that they will enter a definitive merger agreement under which Convergys will pay its private equity owners a sum of USD820M to acquire Stream.

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Tag: bpo

July 12, 2013

Kabataan files House Bill 1180 “Call Center Bill” the 3rd time

Representative Terry Ridon of Kabataan Party list is hoping that third time’s the charm as he re-filed the House Bill 1180 or the BPO Workers’ Welfare and Protection Act of 2013 on Wednesday July 10.

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Tag: bpo

January 22, 2009

Epixtar Philippines closes, sheds 650 agents

In an SMS correspondence with a former Epixtar employee, it was revealed that the BPO company has closed its offices in Eastwood City, Libis last January 16 leaving employees confused and anxious for answers.

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Tag: bpo

August 31, 2008

India’s growing Captcha-Solving Industry

Both the Philippines and India are fiercely battling the top spot in the global call center and BPO industry. However, it seems India is moving ahead with more innovative and highly in-demand outsourcing needs. ZDNet looks into India’s CAPTCHA solving economy and share some insights on the industry.

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Tag: bpo

March 23, 2006

Is the Philippines really hot with Call Centers?

I’m seeing a lot of reports, news and all raves about the Philippines being the center of attention for the call center industry (or is that contact center?). But, is the Philippines the primary destination? Statistics would show we’re not.

Last week, reports came out that Apple will be opening up a tech support facility in Bangalore, India with an initial manpower of 1,500 and to double by the end of the year. Why Apple didn’t pick the Philippines, I can only speculate.

The early this week, Dell formally launched its office at the SM Mall of Asia in Pasay City with an initial workforce of 700 to be doubled by end of the year. I saw in TV that GMA was also there to thank Michael Dell for choosing the Philippines as its location for the call center facility. She was all praises actually. Didn’t she know that Dell has an existing support center in India? With an existing 1,000 10,000 call center reps in Bangalore, Dell is also planning to add 50% more within the year as well.

So, by the end of the year, Dell will have 1,000% times more hired agents in India than the Philippines.

Basically, I think we’re just a backup plan and not really the prime destination. At the end of the day, it will still be about the economics of the industry and Indians are still way cheaper than Filipinos.