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Tag: call center

July 11, 2014

Aegis sells BPO business in PH to Telepeformance

Rumors have going on since last month that Essar Global Fund LTD., the firm that acquired AGC Holdings LTD (Aegis) back in 2004, was negotiating with several companies about possibly selling some of its BPO operations. Recently, all these speculations have been laid to rest as Teleperformance agreed to acquire Aegis’ businesses in Costa Rica, Philippines and United States for USD410 million.

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Tag: call center

June 30, 2014

Solon seeks to increase Night Differential of BPO employees to 25%

Congressman Zajid Mangudadatu, the current Representative of the 2nd District of Maguindanao and former Mayor of the town of Pandag, has recently filed the House Bill 4414 which aims to increase the current night shift differential pay of BPO employees from 10% to 25%.

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Tag: call center

January 07, 2014

Convergys to buy Stream Global Services for Php36B

A momentary break from all the CES craze. Convergys Corporation and Stream Global Services, two of the country’s leading BPO companies, stated that they will enter a definitive merger agreement under which Convergys will pay its private equity owners a sum of USD820M to acquire Stream.

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July 12, 2013

Kabataan files House Bill 1180 “Call Center Bill” the 3rd time

Representative Terry Ridon of Kabataan Party list is hoping that third time’s the charm as he re-filed the House Bill 1180 or the BPO Workers’ Welfare and Protection Act of 2013 on Wednesday July 10.

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November 12, 2008

Accenture makes belt-tightening moves

According to a source from the inside, Accenture has been doing some belt-tightening rounds lately especially in their solutions division.

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August 31, 2008

India’s growing Captcha-Solving Industry

Both the Philippines and India are fiercely battling the top spot in the global call center and BPO industry. However, it seems India is moving ahead with more innovative and highly in-demand outsourcing needs. ZDNet looks into India’s CAPTCHA solving economy and share some insights on the industry.

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Tag: call center

May 22, 2008

Infonxx renamed to KGB

Philippine call center company Infonxx recently renamed itself as KGB Philippines. The new name is not an acronym but if you think it sounds familiar, you’re right. They got their new name from that defunct Russian security agency.

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