Skip to content
January 25, 2014

Fair Use Policy: Globe vs. Smart compared

The idea of a Fair Use Policy is nothing new and has been enforced, albeit discreetly, by telcos on a case to case basis. Both Smart and Globe have their own version of the Fair Usage Policy for their network services, be it SMS, calls and mobile internet.

That means any or all of the “unlimited” SMS, calls or mobile internet offers that the telcos offer have a numerical limit. That means if you subscribe to unlimited SMS for 1 day and you send out 1,000 messages in 1 hour, you will be cut off by the telco. Same is true with voice calls and mobile internet.

This measure is done to prevent abuse of the network. Besides, we also don’t want SMS spam or email spam right?

Of course, these Fair Use Policy has their own specifics on what is acceptable and normal usage. Smart has made it a standard to have new subscribers sign a waiver stating they agree to these FUP. Globe has a similar one but it’s on fine print.

Here’s the information we have on both Globe and Smart Fair Use Policy. They are lifted from their website, subscriber contracts and waivers.

Base don surveys from different postpaid subscribers of both Smart and Globe, these restrictions are not really observed. That is why we have folks who are still able to use their LTE connection way beyond the one indicated in the FUP (so lucky you if you are one of them who are heavy users but still enjoy the unlimited LTE speeds).

Our understanding is that this FUP are put in place as a legal safeguard to immediately allow the network or the telco to take action in cases where there is blatant disregard or exploitation of the network resources. We’ve personally experienced and recorded what happens if you reach your data cap (see story here).

Note though that there are exceptions to this FUP. Smart considers data roaming as an exception since you are billed by the KB or MB by the partner carrier. Globe exempts PowerSurf from the 1GB per day limit since that promo has its own bandwidth allocation.

And based on our research from all 12 or so other countries that we’ve visited last year and used their mobile internet, ALL of them have these Fair Use Policy. It’s only a matter of how much SMS or bandwidth is actually considered normal use.

Our suggestion — call a spade a spade. If it’s 3GB per month, then call it 3GB. If it’s just 1.5GB allocation, don’t call it unlimited. That’s how they do it in other countries.

Around 3K postpaid subscribers reach 1GB per day
Switching to Smart, not minding the FUP and Data Cap
Globe plans to offer tiered pricing, top ups amid FUP

142 Responses to “Fair Use Policy: Globe vs. Smart compared”

  1. […] Yugatech “Fair Use Policy: Globe vs. Smart compared”, Yugatech […]

  2. […] Yugatech “Fair Use Policy: Globe vs. Smart compared”, Yugatech […]

  3. globeshit says:

    mas mabuti sana kung 3% among the high data users. eh all subscriber base karamihan mga non-smart phone pa. Obobs talaga ng globe.

  4. John Markus says:

    Lets help one another to stop this nonsense from globe! Kung puro salita po tayo at wala naman tayong ginagawa wala tayung pupuntahan!

  5. janagirly says:

    Nakainis naman….ang bagal talaga ng internet ng globe ngayon…. pano yung plan ko unlimited naman yun. Bakit ngayon may limit na… pano yan….. ganon na lang yun……. kainis ba….

  6. Hmmm says:

    Pabor sa akin ang FUP na yan dahil hindi naman ako masyado heavy user. Hehehe. At dapat lang kasi ang daming nagda-download ng movies sa Internet, inaabuso nila yung connection nila porke unli sila. Sagad-sagad kung gumamit. Buti nga sa inyo. Try nyo rin kasi bumili ng legal copies o mag-rent na lang ng DVD. Unlidata rin po ako pero I can say na fair user ako dahil I understand na may iba ring gumagamit ng service at nakakaapekto ito sa performance ng connection. By the way, I tried downloading 1.5 GB concert (though not legal. hehehe) na 1080p sa youtube pero okay naman siya at nag-download din ako via iTunes ng 1.24GB na iOS 7.0.6 at tuloy tuloy naman. Nagawa ko lahat yan sa 3G network, 2-bar lang ang signal, GLOBE. Samantalang sa SMART, sinubukan ko rin mag-download dati nung iOS 7.0.0 pero hindi nag-succeed at take note, mga 200kbps lang ang speed samantalang sa GLOBE umaabot ako ng 300-900 kbps. Also, 1.5GB ang cap ng SMART per month samantalang 1GB/day at 3GB/month sa GLOBE. Well, based lang naman yan sa experience ko. Kaya go lang ako nang go sa GLOBE! :)

    • OGAG K BA says:

      PUTANG INA MO! OBYUS NAMAN NA EMPLEYADO KA NG GLOBE! FUCK YOU AND YOUR WHOLE FAMILY!

    • OGAG na OGAG says:

      putang ina mo, fuck u bitch, kailangan naming ng fast internet speed para sa research namin! pakyu ka tanga

    • lester says:

      Hooy peste ka… kasama sa benefits yan kaya nga nagunli mag download ka 100gb per day di dapat bagalan o limitahan…. kaya nga unlimited kasama yan sa banefits ng unlimited from the word itself UNLIMITED…punta ka saudi qatar bahrain at iba pa bansa kulelat ang pilipinas at pipitsugin ang network natin 21mbps po speed namin dito para sa pagkakaalam mo at nasa 50gb ang nadownload ko per day… kasi nga unli…. walang limit kaya di dapat limitahan… kung lilimitahan niyo dapat lang pasabugin ng NPA ang mga cellsite nio… haha….

  7. Keen Keen says:

    ok sana… kaso lamang “unlimited” ang detail sa promo. so please wag nyo kaming utuin mag network providers !

  8. pong says:

    ok sana yan FUP na yan eh.. pero sana may option to subscribe per GB kung di talaga unlimited. kaso walang option na ganun.. kinocompare nila sa ibang bansa na nakaindicate sa plan mo yung amount of data per month, na pwede din i-upgrade, unlike dito ginagamit ang word na “unlimited”, pero very limited naman. kung madalas ka nagmomobile internet(even without downloading huge files). ako gamit ko iphone ko daily to surf the net, check fb ..etc. pero di ako nagdodownload ng huge movie(usually streaming lang sa youtube, pero narereach ko kaagad yang cap na yan, eh pano na lang yung time to upgrade na yung IOS or yung apps na minsan 400mb~2gb… saka legally download yun via Itunes, ang cap ng apps is 50mb, na usually may update 2-3 times a week. nililimitihan nito ang sulong ng technology.

  9. Kenjie says:

    Eh ako laging may nag lmemessage sa globe fair use policy tamalng naman anng bilis bagal pa nga eh 100

  10. Kenjie says:

    Eh ako laging may nag lmemessage sa globe fair use policy tamalng naman anng bilis bagal pa nga eh 100kbps per sec lng tapos magmemessage magiging 2 kbps per secc bagal ng globe nerereduce ang speed..

  11. Kerpz says:

    teka lang, medyo malabo yata ang nababasa ng iba o mahina lang talaga umintindi???? di ako maka smart nor globe. Ang intindi yata ng mga taong mahina ang kukutz sa UNLIMITED SURFING IS UNLIMITED DOWNLOAD RIN??? basa basa rin kasi pag me time… sa mga naka postpaid naman jan, basahin nyo rin yung contract bago pumirma, pwede kayong magtanong pag meron kayong di naintindihan sa policy lalo na yung FUP.. pinoy nga naman, puro reklamo, libre po ang pagbabasa sa internet o anumang bagay na pwede nyo malaman before signing the contract. Ang hirap kasi pag nag aapply ng postpaid excited agad di na nagbabasa o nagtatanong sa mga policy.. susme…

    FYI: Surfing means “browsing”
    downloading means getting data from the internet in terms of “FILE” in which the FUP is applied:) sana maintindihan na yan ng mga reklamador pero walang alam kaya di umaasenso:)

    • moonman says:

      Seryoso ka ba? You don’t deserve access to the internet kung di mo alam na ang surfing ay kumakain din ng bandwidth

    • kepyas says:

      inutil ka. hindi mo alam pinagsasabi mo

    • razz says:

      bobo mo naman. yung browsing, nagdodownload din yan ng mga “FILES”…

      browsing – downloading of html,php, jpeg files.

      BOBO mo!!

    • luke says:

      tanga ka rin ano. ang postpaid users na matagal nang nakasubscribe sa plan ay bigla na lang nagksroon ng fup sa kanila. papaano mo naman babasahin yung nasa kontrata kung di pa ito nag eexist noon? gamitin kasi ang utak. pag nilagay sa kontrata yung limited na unlimited wala nang kukuha maski na sino pag nalamang di pala unlimited.

    • Sarah says:

      Are you for real? Nakakahiya ka. Nagmamarunong na nga puro pa katangahan ang pinamalas.

      The moment na may kinlick kang picture sa Facebook, you download data. You want to send a Tweet? you upload data. You want to watch a viral video on Youtube? you download data. You fucking open Google and you are already downloading data. Downloading is NOT just saving files on your computer idiot. It is practically everything you do when you are on the internet.
      Another thing, Globe and Smart implemented this bullshit way before they decideded to inform the general public. Our contract never mentioned limited data usage. They advertised their product as unlimited and we bought that product, only to find how limited the time we can enjoy it.
      We can’t even unsubscribe because of the shitty contract. Those companies are frauds and to think they are filipino companies.. shame.

      Ikaw ang tunay na inutil. isara mo bibig mo, wag ka nang magpopost kasi halatang mahina yang utak mo.

  12. lester says:

    Kaya nga po nag suscribe ng unlimited kasi unlimited ang gamit sira ang utak mo….. kakahiya naman mga network natin jan pinas punta ka saudi 21mbps sobrang bilis teka nga benifits yan kaya nga nag unli para unli rin….

  13. RipOFF says:

    Simple, who much would it cost me to benefit from the same amount/speed/quality than other country (more than everywhere else and double that for a 2nd ISP during incessant down time)

    Poor 3rd world country Pinoy, we Must pay more because we are poor, uneducated and have no means to protect/defend ourselves….

    PROUDLY PINOY
    -ashame of my government
    -ashame of my males citizen
    -ashame of my family structure
    -ashame of my education system
    -ashame of my racist mentality
    -….well

    JUST PLAIN ASHAME of MY CULTURE!

Leave a Reply

*
*