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September 20, 2009

Globe’s 15GB Bandwidth Cap in Fine Print

Last May, Globe Telecom sent us a formal statement regarding the peer-2-peer bandwidth capping on their network — claiming they’re not doing any bandwidth capping. But that doesn’t mean they don’t have such provisions in the subscriber contracts, a copy of which is posted below:

A friend who just switch from PLDT myDSL to Globe Broadband showed me a copy of his Service Order Agreement.
globe dsl contract

Item #5 of the agreement specifies bandwidth allowances for various service plans, including a 20% cap of maximum subscribed speed (i.e, if you are on Plan 1Mbps, P2P download is capped at 200Kbps).

p2p on globe

Likewise, there’s provision for monthly total volume of downloads depending on subscribed packages:

Plan 384Kbps : 15GB per month
Plan 512Kbps : 20GB per month
Plan 1.0Mbps : 25GB per month
Plan 1.5Mbps : 30GB per month
Plan 2.0Mbps : 35GB per month

Even if you’re not into torrent downloads, the 0.5GB allowance for the lowest plan can be easily used up just by watching YouTube videos. I guess Globe also needs to provide its subscribers some sort of a bandwidth meter so they can check their running allowance.

Anyone out there experienced being disconnected (or capped)  for using up their monthly allocation?

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89 Responses to “Globe’s 15GB Bandwidth Cap in Fine Print”

  1. Pj says:

    Globe really sucks!! It would be unfair to those who work at home working online.. Oust Globe!!

  2. jejemon says:

    BUGOK ANG GLOBE… SUPERSURF UNLIMITED SURFING 1 DAY… PERO MALI MAY LIMIT KASI 800MBPS…. DAPAT ANG TAWAG JAN (SUPERCAP50)

    SHOUT OUT: KAYO GLOBE COMPANY MGA BUGOK ANG PROMO NYO

  3. rex says:

    bad trip meron nga 2 beses na apektado ang browsing, tama nga kayo parang eat all you can tapos isang plato lang. siguro dapat may mag file dyan ng class suit panloloko yan eh

  4. sqrd says:

    futek tlga 2ng globe! kung alam ko lang na may capping na e sa pldt nalng sna ako.. na attract kse ako sa 2mbps.. tpos apat na oras ko lang magagamit everyday then 400+kbps na the whole day!

  5. ariesian says:

    im a globe broadband user postpaid 2mbps line ko ang bagal ng connection kahit complete 5 bars ung antenna meter ang bagal. lalo na bumagal ngayon jan.2013 nasa tondo ako binondo delpan recieve rate na lang 200 kbps transport rate 10kbps 1 week na ito ganito kainis

  6. Xangel says:

    Sadly… Another victim of GLOBE capping here… Plan 1299

    http://tattoo.globe.com.ph/product/dsl

    Moderate to Heavy Use
    P1,299

    Up to 2 Mbps

    Kakatawag ko lang kanina sa Globe, may capping nga daw lahat ng below Plan 5mbps… Susme! Aanuhin ko ang 2mbps kung may capping… Sabi naman ng una kong nakausap nung nag apply ako, WALA daw…

    Fellow user, AVOID Globe!!!!

  7. tess says:

    im a smart subscriber i just want you to inform n this month they put fair usage policy. my net speed now is 0.19mbps super bilis right? nagcomplain ako sabi nreach up ko n daw kc allowable usage per month w/o telling to all subscirber how much is the data usage of smart bro canopy now.

    • raemed says:

      15GB per month sa Smart Bro/MyBro

      sa globe 800MB per day

      globe DSL
      different plans
      3GB
      7GB
      15GB

      di ko sure kung san plan mga yan

  8. Tama kayo isa rin ako sa naloko nang globe, attractive yong brochure nila den tapos ganyan lang pala ang kalalabasan my capping caping pa na hindi naman nila ini explain, talagang man loloko sila! Sino ba sa inyo nag file na class suit? Pasali naman.

    PLDT ako for a year na 1.5Mbs na subscription, den ang maganda ay ang na abot na speed ko ay hanggang 3Mbs, and this month lang may globe agent na pumunta at nag offer nag 5Mbs since nagandahan ako sa offer na puro lang pala salita, de nag go ako, yon tuloy na luko ako, nag ka litse litse na ang connection ko, sira ang business, So watch out sa iba na nag paplan na kumuha na globe, don’t ever ever try it.

    Useless ang connection nila laging intermittent, since August 2,2013 hanggang sa ngayong August 22,2013 hindi parin na solve nila yong intermittent connection ko.

  9. Ahole Globe says:

    bwisit na Globe kaka apply ko lng kahpon my data cap limit un 3mbps! nklgay sa website unlimited! nung tumwag ako walng cnbi na gnun . nag download ako khpon lyk 230 to 6pm after bumgal na ! 100 kbps less than! tumwag ako ngyon sa Globe SInabi may data cap daw kasi per day ang wala lng ganun 10 to 15 mbps! TO be honest who would even avail dat kind of plan its insane! sinabi ko ko sa agent eh bkit walng cnbi sakin at nklgay unlimited sagot nila ” SORRY”!!!!! Potangina kayo NGAYON NAKA Lockin period pa “2yrs”!!! at isa pa manloloko ung mga installer! un libre kong wire d na ibinigay at humihingi pa ng DAGDAG ako na daw bahala sakanila! d daw sila naginstall ng CONDUIT sa bahay! eh may bayad NAMAN tlga Installation 1k.ANG gago ng tao nila puro undertable at puro parinig! syng pinaputol ko pa ung PLDT ko .. isa lang masasabi ko GO TO hELL GLObe along with your Employees call center agents mga LIAR makabenta lng.

  10. Jepoy says:

    potek tlga isa rin ako sa naloko sabi unlimited tpos my caping pla 7g araw-araw so useless then kng meron man ako 3mbps na speed tpos pag na use-up ko na yong 7g babalik ako sa low speed

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