Globe’s 15GB Bandwidth Cap in Fine Print

Last May, Globe Telecom sent us a formal statement regarding the peer-2-peer bandwidth capping on their network — claiming they’re not doing any bandwidth capping. But that doesn’t mean they don’t have such provisions in the subscriber contracts, a copy of which is posted below:

A friend who just switch from PLDT myDSL to Globe Broadband showed me a copy of his Service Order Agreement.
globe dsl contract

Item #5 of the agreement specifies bandwidth allowances for various service plans, including a 20% cap of maximum subscribed speed (i.e, if you are on Plan 1Mbps, P2P download is capped at 200Kbps).

p2p on globe

Likewise, there’s provision for monthly total volume of downloads depending on subscribed packages:

Plan 384Kbps : 15GB per month
Plan 512Kbps : 20GB per month
Plan 1.0Mbps : 25GB per month
Plan 1.5Mbps : 30GB per month
Plan 2.0Mbps : 35GB per month

Even if you’re not into torrent downloads, the 0.5GB allowance for the lowest plan can be easily used up just by watching YouTube videos. I guess Globe also needs to provide its subscribers some sort of a bandwidth meter so they can check their running allowance.

Anyone out there experienced being disconnected (or capped)  for using up their monthly allocation?

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Avatar for Abe Olandres

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and considered by many as the Father of Tech Blogging in the Philippines. He is also a technology consultant, a tech columnist with several national publications, resource speaker and mentor/advisor to several start-up companies.

91 Responses

  1. Avatar for ariesian ariesian says:

    im a globe broadband user postpaid 2mbps line ko ang bagal ng connection kahit complete 5 bars ung antenna meter ang bagal. lalo na bumagal ngayon jan.2013 nasa tondo ako binondo delpan recieve rate na lang 200 kbps transport rate 10kbps 1 week na ito ganito kainis

  2. Avatar for sqrd sqrd says:

    futek tlga 2ng globe! kung alam ko lang na may capping na e sa pldt nalng sna ako.. na attract kse ako sa 2mbps.. tpos apat na oras ko lang magagamit everyday then 400+kbps na the whole day!

  3. Avatar for rex rex says:

    bad trip meron nga 2 beses na apektado ang browsing, tama nga kayo parang eat all you can tapos isang plato lang. siguro dapat may mag file dyan ng class suit panloloko yan eh

  4. Avatar for jejemon jejemon says:

    BUGOK ANG GLOBE… SUPERSURF UNLIMITED SURFING 1 DAY… PERO MALI MAY LIMIT KASI 800MBPS…. DAPAT ANG TAWAG JAN (SUPERCAP50)

    SHOUT OUT: KAYO GLOBE COMPANY MGA BUGOK ANG PROMO NYO

  5. Avatar for Pj Pj says:

    Globe really sucks!! It would be unfair to those who work at home working online.. Oust Globe!!

  6. Avatar for Marco Marco says:

    Parang nag bayad ka ng eat all you can tapos sasabihin nila na isang plato ka lang kasi lakas mo kumain at hinde makakain yung iba hehehe

    • Avatar for Genkuro Genkuro says:

      Exactly. They are trying to implement what the telcos in Canada attempted. It’s called (Usage Based Billing) or UBB.

      This will be a natural occurrence if all ISP’s follow suit.

      CLICK HERE

      To learn what UBB is about
      CLICK HERE

  7. Avatar for jan michael jan michael says:

    This means that internet service has become useless. Half of my family uses the internet to conduct business and online conference amongst their associates.

    We use 3-4 computers simultaneously all day long and it goes over that limit very easily in minutes.

    Here is one subscriber transfering to another network.

  8. Avatar for onehj onehj says:

    i have globe 1mbps since feb’10 and for almost a year now i havent experience any problems with capping, i download tons of movies and anime series everyday using ftp and torrents and not including streaming thru utube and other site and FB.

    now i have upgraded my plan to 3mbps…hope this problems most of u experience never reach me ^_^

    btw i have used other wired/wireless ISPs before (smart,pldt,bayantel,sun) <<all of them suck from their service to support X_X

  9. Avatar for Hzone Hzone says:

    its been a month and i used 31gb/download and 25gb upload and my DSL is still up. no bandwidth caping here…

  10. Avatar for Hzone Hzone says:

    Im a globe broadband subscriber since nov. 2010 and my plan is 1mbps, im a heavy torrent user downloading movies and tv series everyday. until now i never experienced any bandwidth cap.

    anyway for this month my torrent log is DL:13gb + UL:gb = 21gb, not including watching youtube, FB, and downloads tru FTP. im sure im succeding a 25gb cap limit for a 1mbps plan.

    i hope there will be not cap limit since they say its UNLIMITED DSL.

  11. Avatar for fidel oliva fidel oliva says:

    I’m about to leave digitel dsl service because of very poor service.I’ve heard about how good is globe in our area and chose it over pldt. I’m just hoping that I didn’t make the wrong choice, anyway, I’m only after emails, voice and video calls, some fb thing and nothing else.

  12. Avatar for Erik Erik says:

    Arnold…

    since when did Microsoft Online become P2P?

  13. Avatar for downdreamer downdreamer says:

    CAPPING SUCKS BIG TIME!!!!!, para sa mga nag comment na para idiscourage ang P2P, ano gagawin natin sa internet mag fb, youtube, twitter at manood ng porn magdamag. P2P revolutionized Information Technology.

  14. Avatar for Arnold Arnold says:

    Most of Microsoft updates like service packs are large files. How can we accomplish it?

  15. Avatar for Albert Albert says:

    Please don’t let this reach PLDT myDSL! PLEASE!

  16. Avatar for azrael azrael says:

    so heto pala ang dahilan kung bakit minsan disconnected kami sa line ng globe broadband.
    pero minsanan lang yun pag busy sa work online, downloading heavy files for work .

  17. Avatar for Endo Alley Endo Alley says:

    uhmmm.. thanks for this kind of infos, if your really apt to a faster and higher connection then the cost should be worthy on what they have to offer, the issue here is that your expecting for unlimited connection offered but its actually the limited super disaster they offer,not all file in torrent are used for piracy or anything, it is also a mean of data sharing and communication especially for a file that is needed either for breakthrough, discovery, medical study and/or etc.
    Globe Sucks!!!.. limit usage Sucks..

  18. Avatar for Kurt Kurt says:

    Do you know what really sucks is that im in a 1 mbps plan in sun and im downloading at 56b/s per second.

    And Im an advance user only 13 years old in cebu

  19. Avatar for Yoko Yoko Yoko Yoko says:

    If I’m switching, I’d go for the worst tagged provider, if everyone else is leaving them then that should leave me enough room to do whatever I want. Wrong move for Globe to limit their “unlimited” service. I’m thinking of removing the data plan on my phone to show these disgruntled customers that my sympathy goes out to them. I’m giving both sides a favor. Those who’d stick with Globe will get more room. Globe will be losing some profit if I disconnect my services – that’d probably bring delight to those who held grudges against Globe. My point maybe pointless and yes I am an old fool. But who cares? this is a free world after all.

  20. Avatar for Anthony Rodeli dC Guanio Anthony Rodeli dC Guanio says:

    I HATE GLOBE! ! ! ! It’s a Scam and their Customer Service is the WORST!!!
    having worked with BEST people, one can’t help but be discriminating. it aint because I once had the fortune of handpicking the BEST agents to be on my floor. I’ll take a drunken Bottom Performer anytime over a Globe CSR and they would still do better.

    This is my opinion having done Customer Service in 6 countries and almost a decade of experience in the said field in both Operations, IT Infrastructure and different levels of Support.

    I HATE GLOBE! ! !

    – Anthony Rodeli dC. Guanio
    Consultant – Process Improvement, IT Implementations and Security Testing
    Smartbox Solutions Inc.

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