Globe 3G may be facing some serious issues this month due to frequent disconnection charges on their 5 Peso per 15 minute rates. Last month, Globe introduced time-based charging on top of the previous kilobyte rates — a pleasant development to loyal Globe subscribers. Problem though is the arbitrary disconnection/reconnection charges.
A friend who’s a long-time Globe subscriber recounted that she got a call from Globe’s Customer Support telling her that her accounts has an outstanding balance of Php4,900+. More than half of these charges are from her mobile internet usage.
She was informed that for a couple of weeks last April, she made several hundred connections to Globe 3G. She explained to the CSR that she tried using Globe 3G but hooking it up to her laptop while staying in the province. However, the connections never really worked because she wouldn’t get any internet to her laptop at all.
It turns out that despite the handset being able to connect to 3G, her laptop was not getting the shared internet connection. This prompted her to disconnect and reconnect multiple times, unknowingly being charged 5 Pesos for each try. All these time, she’s being charged for internet time she never really used.
The Globe Customer Service Rep was helpful enough and told her she can just make a dispute once she gets her next billing. It’s possible other subscribers may be experiencing this as well. My suggestion to Globe would be to not charge any connection that is dropped in less than 30 seconds. Another way is to cap reconnection charges — say if you made 5 connections in 15 minutes, they don’t charge you 5 x 5 Pesos (Php25) but only charge you Php10; or if you reconnected within 90 seconds, it will still be considered as one session and instead of two. I’m sure they can improve on their billing system to resolve this issue.
[...] http://www.yugatech.com/blog/telecoms/globe-3g-connection-problems/ [...]
i never received billing statement from the october 2010 to present….
I am shocked that this is still a problem. Globe must be raking up a lot of money from its consumers that it does not do anything to rectify or address this problem publicly -there is not even one ad on this in any of their media announcements – in my case, after I got hit with that 9k bill for 30 minutes of internet usage in November 2009, the customer service person who called me up told me that i could change the internet connection setting by just texting an sms message to their server — it was that simple and i would automatically get the lower internet rates — but even after several months of haggling with them I could not have the 9k bill reversed — so I did what all of you should do — I paid the 9k bill just so they can’t sue me or take any legal action against me and gave up my postpaid plan with them.
Now I am so much happier with SMART for calls and text messages and using Sun mobile to connect to the internet.
If all of us move to their competitor, and it hurts their bottom line, then they will probably see the light.