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Globe breaks silence, explains Fair Usage Policy

It seems Globe is the only one actively defending the telco’s Fair Usage Policy. In a recent release they sent out via Twitter, they explained the FUP in a nice little infographic.

Here’s the entire picture of what the whole throttling and daily bandwidth allowance works.

They’ve also pointed out that less than 3% of their subscribers do exceed the 1GB per day or the 3GB per month allocation.

The controversy broke out last week when Globe started actively enforcing their Fair Usage Policy, sending out text messages to heavy users informing them of the measures implemented once they reach the daily and monthly allocation.

It seems Globe is trying to wean the 3% of their subscribers out of their network. The strategy is to endure all the pain with restricting all those 3% of their subscriber base (and the huge possibility of losing them to a competing network), rather than wait for the others to enforce the same on a later date. It’s either now or later and Globe decided to take the heat first and get it over with.

Last week, we noted that both Globe and Smart have their ow versions of the FUP. Globe has 3GB stated on print while Smart has 1.5GB cap stated in their FUP. You can read more about it here.

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Avatar for Abe Olandres

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and considered by many as the Father of Tech Blogging in the Philippines. He is also a technology consultant, a tech columnist with several national publications, resource speaker and mentor/advisor to several start-up companies.

282 Responses

  1. Avatar for Mark Mark says:

    Off topic here, bought my note 3 factory unlocked from Samsung Megamall, is it just me coz I still am not getting the kitkat 4.2.2 ota update while I see some folks here having the ota. Thanks

  2. Avatar for Oliver Oliver says:

    But really, are they mad? P1,000 per month for 3GB? Ridiculous.

  3. Avatar for Miguel Q Miguel Q says:

    they should give us an exact number how they got the 3%.. i don’t think only 3% who subscribed fo r the UNLIMITED are unhappy. maybe 3% of their overall subscribers. but not all are subscribed in the UNLIMITED data..

    emails? posts? webpages? videos? that’s not all that we do in mobile data.. there are video calls and gaming too.

    averagely there is (30days)x(24hours)x(60mins)

    43200mins a day, let’s say you only do stuff about 6hours a day or 25% of your day using mobile data.. then 43200 x 25% = 10800mins

    look!! you’re only giving us 3000/10800mins of video a a month.. that’s 27.78% of our needs.

    and you don’t get to tell us what is more than enough for our usage, when in reality it is not

    i can give a few analogies for this..

    It’s like swimming on the beach but after 3hours, the sea turns into a puddle of water that not even your toes get to be submerged

    It’s like Running and you get your legs dismembered after running for 1km

    It’s like Eat all you can buffet but you only get to choose 25 dishes out of a 100

    technically and basically, it is not unlimited because there are limitations changes after a certain point 1gb LIMIT… 3gb LIMIT…

    at least change the promo name and remove the word “UNLIMITED”.

  4. Avatar for Chino Chino says:

    Data is unlimited. It is lte that is limited. Once you breach you still have access to the net but slower. I know that because i can easily consume 10gb per day. I dont know about the 30gb cap per month. Thats sounds a but too generous that i suspect thats high even for dsl packages.

  5. Avatar for GTR GTR says:

    BS infographic. BS excuses from a greedy company.

    Fair Usage Policy didn’t need to be implemented because in the first place we all get fair share of the bandwidth regardless if your downloading or just surfing the net.

    So how the 3% can ease the congestion?

  6. Avatar for Miss Call Miss Call says:

    Business caring about money? Who knew?

  7. Avatar for Jim Jim says:

    Globe should also explain that when you do get capped don’t expect to be throttled back to normal at midnight but on average around 4am.

  8. Avatar for pakz pakz says:

    I think that the 97% of the subscribers doesnt necessarily mean that all of them their using their mobile data.. i guess if their trying to cap the data at 1gb/day that should also give 30gb/month because the 3gb/month isn’t really sufficient for a months use of mobile data..

    • Avatar for mx mx says:

      i agree with you sir dapat 30gb/month pwede pa siguro. pero yung 3gb per month parang kalabisan na yun. anu na bang ginagawa nang NTC tungkol dito? unfair to sa mga subscribers, dapat ang ginagawa nang mga Telco ay wag na tumanggap nang mga subscribers hanggat di nauupgrade yung system nila to cope up sa usage nang mga current subscribers. hindi yung ganito. parang walang kamay ang batas ditto sa pinas para sa malalaking korporasyon na to

  9. Avatar for Ryuu Santos-Martinez Ryuu Santos-Martinez says:

    Why put UNLIMITED if you’ll cap the usage anyway? I don’t get it.

  10. Avatar for pekto pekto says:

    kelan pa naging unlimited ang limited? dapat di unlimited ang name ng plan at promos nyo. supersurf50? unlimited ba ang 800mb capped at di ka na makakaconnect? baguhin nyo yan. tsk!

  11. Avatar for datacap datacap says:

    TCP IP PROTOCOL DOESNT WORK THAT WAY. THIS IS ALL BUT A MONEY MAKING SCHEME.

  12. Avatar for Bulacan101 Bulacan101 says:

    Globe, I’m so NOT RENEWING MY POST PAID PLAN when it expires next month. KALOKOHAN ‘TONG FUP! IGB/DAY?!!! THAT’S NOT EVEN A MOVIE!!!!

  13. Avatar for dennis dennis says:

    now, they are dictating how we use our phones? 500mb UK… 2g for US and Thailand? the one who did this research should be fired! STOP LYING GLOBE!

    and what’s the matter with the stupid csr that they have?

    oh well, my globe contract will end by february. should have never shifted to this shitty company.

  14. Avatar for asteegako asteegako says:

    how should globe protect their customers from heavy users to ensure everyone enjoys a quality experience…. UPGRADE YOUR FREAKING NETWORK AND QUIT BLAMING THE HEAVY USERS FOR YOUR SLOW CONNECTION! WE PAY FOR UNLIMITED SERVICE!

  15. Avatar for onggeo onggeo says:

    Kung hindi ako nagkakamali mas maliit pa ang allotment ng Smart compared sa Globe. So dun sa mga nagsasabi na lilipat sila, sige dun kayo sa 1.5GB per month. In fairness sa Globe and Smart unlimited nga naman yung data, mas mabagal lang pag dating sa certain amount of data.

  16. Avatar for lakan tutero lakan tutero says:

    Shut the fuck up, Globe. Shut the fuck up.
    There’s no such thing as “valid explanation” when you just care about damn money while crippling and screwing your consumers.

  17. Avatar for drew drew says:

    already terminated my tattoo unli 999 plan

  18. Avatar for marc marc says:

    they deleted my tweet and i guess they blocked me.
    haha, i posted a poster of them telling advertising a unli LTE.

  19. Avatar for Val Naval Val Naval says:

    AYAYAY!! PALPAK NA NAMAN ANG GLOBE!

  20. Avatar for Cupid Soriano Cupid Soriano says:

    I don’t think the 3GB/month is fair at all since I paid for unlimited. Just downloading games like Injustice and NBA2K13. will eat up more than 2GB already. Office files and personal files like photos and videos I transfer to and from Dropbox easily takes up to 2GB a week. And that’s just my casual usage on my S4. I also do a lot of work that transfers files and sends attachments. Throttling and capping when they promised unlimited access at 3G and LTE speeds is not at all fair. I’m definitely complaining.

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