Globe breaks silence, explains Fair Usage Policy

It seems Globe is the only one actively defending the telco’s Fair Usage Policy. In a recent release they sent out via Twitter, they explained the FUP in a nice little infographic.

Here’s the entire picture of what the whole throttling and daily bandwidth allowance works.

They’ve also pointed out that less than 3% of their subscribers do exceed the 1GB per day or the 3GB per month allocation.

The controversy broke out last week when Globe started actively enforcing their Fair Usage Policy, sending out text messages to heavy users informing them of the measures implemented once they reach the daily and monthly allocation.

It seems Globe is trying to wean the 3% of their subscribers out of their network. The strategy is to endure all the pain with restricting all those 3% of their subscriber base (and the huge possibility of losing them to a competing network), rather than wait for the others to enforce the same on a later date. It’s either now or later and Globe decided to take the heat first and get it over with.

Last week, we noted that both Globe and Smart have their ow versions of the FUP. Globe has 3GB stated on print while Smart has 1.5GB cap stated in their FUP. You can read more about it here.

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Avatar for Abe Olandres

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and considered by many as the Father of Tech Blogging in the Philippines. He is also a technology consultant, a tech columnist with several national publications, resource speaker and mentor/advisor to several start-up companies.

282 Responses

  1. Avatar for Giogagz Giogagz says:

    Pano ung pagdownload sa app store o play store ng movie music at app games? May mga malaking file din dun lalo na ung may bayad na app games music at movie. Galing nyo talaga globe. Mali po ang ad nila. Ang dapat “2G po muna kau kasi dami na subscriber.”

  2. Avatar for slowke slowke says:

    3gig/ per month is actually enough for mobile browsing. Dito sa singapore naka cap ang mga mobile plan and i dont usually reach my cap na 3gig. Naka on 3g ko 12 hrs a day and also use it for work when i am on a dispatch and need connection for my laptop. dito din mabilis ang mobile internet. mga nagrereklamo is yung gumagamit ng mobile internet for torrenting or downloading huge files. Dapat sa bahay nyo yan gngwa or via wifi. youtube,browsing and streaming ok na ang 3gig.

  3. Avatar for juapao juapao says:

    this doesn’t even make sense. dapat hindi si user/subscriber ang magsuffer for this one. they need to upgrade their system. they need to get ahead of everyone/everything and at least project and implement a 5 to 10 years for this kind of needs. mobile data is one of the necessities in today’s age.

  4. Avatar for CJ CJ says:

    For the price of 999/month, enough na yang 3GB/month. Wag na mag DL ng movies, mp3, and other copyrighted stuff online.

  5. Avatar for j j says:

    What if I exceed 3GB in a month? Would my internet service be cut until next month? If so, then Globe is doing a breach of contract since i signed up for an unli data plan.

  6. Avatar for FUP_You FUP_You says:

    97% daw ng globe user eh hindi nakaka exceed ng 1GB per day. Anong globe user ba to? Overall kasama yung prepaid o yung postpaid lang? Kung overall malamang 97% kasi sa prepaid 800mb/day lang ang cap lol. Baluktot ang rason ng globe

  7. Avatar for k k says:

    so dapat di na UNLIMITED DATA plan na tawag sa plan ko… deceiving na yan like IPHONE FOREVER plan na co-terminus naman

  8. Avatar for k k says:

    so dapat di na UNLIMITED DATA plan na tawag sa plan ko… deceiving na yan like IPHONE FOREVER plan na co-terminus naman

  9. Avatar for globe sucks globe sucks says:

    Basurang globe tutumba rin kayo mga gago. Ano akala ninyo puro kame fb twitter emails lng wag kayong tanga pare parehas lang tayo ng ginagawa mga gago pala kayo e . Dapat hindi globe . Gago lagay ninyo mga kupal

  10. Avatar for Juancho Juancho says:

    The problem is they can’t improve their infrastructure so they decided to cap their users. Our telco providers are really dumb & greedy!

  11. Avatar for liko topic liko topic says:

    whatdaheck! I just changed my underwear! ugh I hate this Ad.

  12. Avatar for sigh_for_globe again sigh_for_globe again says:

    kung maka-FUP itong si Globe akala mo ang ganda-ganda ng equipment nila. pinagmamalaki ang “switching to 2G speed” na wala nmn ako masagap na data.
    sinsabi nila 3% subscribers lang lumalagpas sa 1GB, eh kasi mostly ng Globe subscribers are hindi naka-data plan so pano nga nmn nila magagamit yung 1GB?
    ~ palusot.

  13. Avatar for shifting to Smart shifting to Smart says:

    globE,

    “This policy allows us to maintain the quality of our mobile internet service and give all Globe customers a fair opportunity to enjoy our network”

    (THIS IS NOT OUR PROBLEM!!!! IF YOU ACQUIRED MILLIONS OF SUBSCRIBERS AND YOUR BANDWIDTH GOING OUT TO THE INTERNET ARE EXPERIENCING CONGESTION; I THINK YOU HAVE TO CONSIDER REDESIGNING YOUR NETWORK, ADDING ADDITIONAL CABLES FOR UPLINK DOENST MEAN CONSUMING NATURAL RESOURCES. LET ME

    RETURN THE FAVOR… YOU ARE NOW EXPERIENCING CONGESTION.. Y DONT YOU LIMIT YOUR SUBSCRIBER!!! WOULD YOU DO THAT? I DOUBT!!

    Our Fair Use Policy is aligned with the global industry practice of telecommunications providers anywhere in the world and is subject to change without prior notice.

    OUR INTERNET SPEED IS NO MUCH TO OTHER COUNTRIES!!! MAYBE, YOU CAN IMPLEMENT THAT POLICY AS LONG AS YOUR PROVIDING SAME DOWNLOAD SPEED AS THEM(OTHER TELCOS IN THE WORLD)

  14. Avatar for roidrage roidrage says:

    I am a heavy user aminado ako, pero that’s not the point. Walang cap ang postpaid before and they said that it’s unlimited kaya I’ve signed the contract. The point is if I have known before I’ve signed up that they will be implementing a cap in the middle of my contract, di ko na sana tinuloy ng DSL na lang sana ko because I know for a fact that I am a heavy user.

    Now I’m stuck on a contract with a year and a half to go. I will be forced to sign up for a DSL line bec. 3gb won’t cut it. Ngayon dodoble ang gastos ko because of their misleading UNLIMITED DATA advertising.

  15. Avatar for aiyayay aiyayay says:

    currently naka-2G ako kasi nag-exceed na daw ako sa 1GB. wtf. 2G na mas mabagal pa sa pinakamabagal na pagong.

  16. Avatar for sn0wman sn0wman says:

    It’s time to unite Filipino users, ibagsak ang corporate greed! Let’s all start a petition, make noise and let our voices be heard!

  17. Avatar for 2G 2G says:

    ang nakaka inis dito eh ang false advertisement.
    Nag sign up ako dahil “unlimited nga” Wala sa contract yang FUP na yan or na pwedeng lagyan ng FUP in the future, I renewed my service w/o signing a new contract stating na pwede lagyan ng FUP. Tapos ngayun meron na? Lokohan ang 2G ng Globe.

    http://www.youtube.com/watch?v=vjNhG4lvL_E

  18. Avatar for haybuhay haybuhay says:

    Sana ma faceout nalang yung mga 2g receiver sa mga phone para wla na magawa ung mga telco hahaha

  19. Avatar for Jared Jared says:

    I believe that Globe’s 1gb and 3gb limit on 3g access amounts to deceptive sales practice (violations of articles 102 and 110 of the consumer act). For instance, Globe’s “plan profiler” even tells consumers to get an unlimited data plan if their estimated usage per day is 11gb. No mention of punishing users (who they got to subscribe) for exceeding 3gb per month. Note also that the original fair use policy only applied to calls and texts. Note too Globe’s advertisements before which bragged about unlimited 3g.
    https://www.dropbox.com/s/etibob4vw1j1ycy/Screenshot_2014-01-25-15-20-14.png

  20. Avatar for G G says:

    Here’s how it’s commonly done in other places:

    “Internet service providers commonly apply a cap when a channel intended to be shared by many users becomes overloaded, or may be overloaded, by a few users.”

    The above applies to satellite and cable internet (and similar technology) where both the core network and the access network are shared by numerous users.

    Think of it as speed bumps placed in roads which are shared by most vehicles to “pace” traffic and avoid congestion in certain bottlenecks. Overall it benefits everyone.

    In DSL, the core network is shared but the access network is not. We each have our own assigned “lane” which we can maximize. That is the promised rate (e.g. 1Gbps). You go below that and still no one gets your bandwidth. So the only party that benefits is Globe because by limiting reach user on the access network, they can oversubscribe the core network. More $$$ for Globe!

    Of course they can argue that we will benefit from the increased sharing of the core network. But that defeats the purpose why DSL is faster and better than cable! It just takes us back to the problem which we solved with newer technology. Unless the regulators step in to protect consumers and say, “Hey! You invested this much but promised this quality of service in return. Otherwise we’ll give your franchise to someone else. ” Telcos will abuse.

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