Globe breaks silence, explains Fair Usage Policy

It seems Globe is the only one actively defending the telco’s Fair Usage Policy. In a recent release they sent out via Twitter, they explained the FUP in a nice little infographic.

Here’s the entire picture of what the whole throttling and daily bandwidth allowance works.

They’ve also pointed out that less than 3% of their subscribers do exceed the 1GB per day or the 3GB per month allocation.

The controversy broke out last week when Globe started actively enforcing their Fair Usage Policy, sending out text messages to heavy users informing them of the measures implemented once they reach the daily and monthly allocation.

It seems Globe is trying to wean the 3% of their subscribers out of their network. The strategy is to endure all the pain with restricting all those 3% of their subscriber base (and the huge possibility of losing them to a competing network), rather than wait for the others to enforce the same on a later date. It’s either now or later and Globe decided to take the heat first and get it over with.

Last week, we noted that both Globe and Smart have their ow versions of the FUP. Globe has 3GB stated on print while Smart has 1.5GB cap stated in their FUP. You can read more about it here.

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Avatar for Abe Olandres

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and considered by many as the Father of Tech Blogging in the Philippines. He is also a technology consultant, a tech columnist with several national publications, resource speaker and mentor/advisor to several start-up companies.

282 Responses

  1. Avatar for AdrianU AdrianU says:

    3000 minutes of Video?!
    I’m guessing they expect us to stream YouTube videos at 144p…

    • Avatar for jude jude says:

      i agree with u man,…sinabi lang na 3000mins pra malaki yung ti time na mkita,..but if u do the math u are tricked,..because actually this 3000mins divide by 60mins only 50hrs,..then divide it again for 30days its only 1.6hrs,.. hindi pa kaya isang pelikula na live streaming,..what a crap,… so everyday ang time mo lang na mkapagyoutube is only 1.6hrs then trotlled kna to 2g,..the f@#$k

  2. Avatar for AdrianU AdrianU says:

    Let’s all pack our bags and move to Korea…

  3. Avatar for bokoi bokoi says:

    no speed limits, no caps. Disable torrents and illegal download sites para happy regular / power users.

    eh sa mga abusive subscribers, sorry na lg. lipat kayo ibang network. hahaha.

  4. Avatar for angelo angelo says:

    no option ako. Will just wait for my contract to finish then balik prepaid na lang. Balik na ulit ako smart. F* u globe!

  5. Avatar for PCgamer PCgamer says:

    “3GB is more than enough for your monthly mobile data needs”
    –Who the f*ck are they to dictate what is enough for me?!

  6. Avatar for oxide oxide says:

    Just last November…Misrepresentation it is from Globe… Unlimited LTE. That pertains to LTE= “Ultra fast wireless broadband” that they are saying. Not just unlimited data but unlimited LTE with larger bandwidth and faster speed… https://www.globe.com.ph/press-room/iphone-postpaid-plans?jsid=95FBC18381DCF86925ADEB7868720E84.31391480377874

  7. Avatar for anon anon says:

    FUP = f*cked-up plan.

    1gb daily cap. yung ios 7 update 1gb+ eh. pano na?

  8. Avatar for user user says:

    What about streaming videos? What about gaming? what about constant updates from your desktop, laptop, tablet, and phone. Each family member nowadays have at least 2-3 devices each. This is really annoying Globe. UNLIMITED MY ASS!

  9. Avatar for kingzyke kingzyke says:

    sa mga confused how it works at sa mga kumakampi sa mga telcos watch this!http://www.youtube.com/embed/vjNhG4lvL_E?version=3&rel=1&fs=1&showsearch=0&showi nfo=1&iv_load_policy=1&wmode=transparent

    sana dont use international policies kung ndi nyo rin kaya ang international standards. its obvious that globe just wants to declare whatever is convenient to them.

  10. Avatar for user user says:

    walang kwenta internet connection pag ganito! hindi na nga maganda ang speed nila dati, nilagyan pa ng limit! bwiset sayang 1k plus ko a month. They just want to cover their asses sa walang kwentang service nila.

  11. Avatar for aiti aiti says:

    People complaining over Globe’s bad service and blaming Globe, I hope these people also considered those leechers who get Globe’s bandwidth for free. Kaya kung mabagal ang network connection, sana give a little bit of justice to globe. Dito samin super sikat ng bandwidth leechers and network hackers. Nakakairita. Sana maging mas strict ang globe sa network maintenance and monitoring nila.

    • Avatar for crackinthewall crackinthewall says:

      Hindi ba dapat yung mga gumagamit ng butas SIM ang hinahabol ng Globe at hindi ang legitimate users? Globe does not deserve any consideration for the way they handled this whole fiasco. They should not penalize postpaid subscribers for the acts of their prepaid subscribers (free FB, hacked SIM, etc.) Plus, they’re basically lying through their teeth with that response.

  12. Avatar for kamote kamote says:

    im pretty sure it is more than just 3%. me and most of my friends get capped just by using youtube alone.

  13. Avatar for ace ace says:

    Out of that 97%, how many of them actually use data? Globe advertised for UNLIMITED LTE, so I’m pretty sure they can’t say we still get unlimited. Also, like what some are pointing out, their speeds are crappy compared to other countries strictly implementing data capping, so globe doesn’t really have much right to compare themselves to the UK or the US.

  14. Avatar for Erik Erik says:

    To make things straight and easier to understand, data is unlimited but only on 2G (EDGE) since LTE (4G) and 3G have a combined threshold of 1GB/day or 3GB/month. I do not have anything against the policy however my only concern is why Globe specifically advertised that they will be providing unlimited LTE service to their subscribers. This could be their marketing strategy to attract more customers however what they did is completely deceiving. They just committed marketing fraud.

  15. Avatar for Jax Jax says:

    Di naman sa nagpropromote ako, pero this is exactly the reason I use Sun Broadband for Internet. I can download 3GB worth of files sa torrent (via laptop) EVERY WEEK pero di naman bumabagal ang speed ko kapag nasa phone na ang sim. And take note, I just pay 799 a month.

    Ayun. Sun for Internet. Globe for call and text.

  16. Avatar for Mel Mel says:

    It looks like people are getting confused on what “unlimited” means. Technically you are getting unlimited data, just that “unlimited” refers to the *quantity* (and not quality/speed) of data access. Sure it’s slowed down after 1.5(Smart) or 3GB (Globe), but you’re not charged for excess data should you go over. To put it in perspective: AT&T in the US gives you only 2GB of data per month, if you go over that you’re charged $10 per GB in excess of 2GB. T-Mobile US meanwhile gives 2.5GB of full speed data and slowed down afterwards without any additional charge, unless you are on their highest $70 (~PhP3000) per month plan which has no limits of any kind.

  17. Avatar for Jeff Jeff says:

    I just hope that yung mga may current na contract sa kanila eh patapusin nilang “Unlispeed” para di naman sayang yung mga nag expect ng Unli nila when they signed with Globe.

    Tapos after ng contract, terminate na lng at lumipat sa ibang network!

  18. Avatar for Ryan Ryan says:

    i understand you GLOBE but the thing is, we expect UNLIMITED data usage, and yes i am also heavy data user i always download movies via torrent. but its okay because i pay for it, that is also what i saw in your advertisement it says UNLIMITED so why not use it. this is not our problem you should not put UNLIMITED in the first place that’s a sample of false advertisement. sorry for the word, this is based only on my understanding.

  19. Avatar for drakkow drakkow says:

    Tong Globe na to akala mo kung sinong maganda ang system. Yung early termination fee ko na hindi nila ma explain hindi rin nila matanggal. Since October ko pa kino contest yan every month punuputulan nila ako, every month ko din tinatawag para reconnect nila pero hindi parin nila mataggal yung ETF sa bill ko. Tapos ngayon may FUP pa silang nalalaman, ni hindi ko pa nga nae-experience yang LTE nila samantalang LTE ang plan ko. Minsan sasabihin 4G pero kahit anong video streaming panay pa ang buffering. Alis na tayong lahat sa Globe hayaan ko narin kaya yung ETF na yan tutal may magandang phone na ako galing sa kanila.

  20. Avatar for TacticalNinja TacticalNinja says:

    May ibang hindi makagets nung infographic na yan. May iba ring hindi maka differentiate ng Data sa Speed/bandwidth. Oo, unlidata, pero hindi unlispeed, kaya nga kapag sumobra ka sa cap, hindi ka nila puputulan ng data, yung speed lang and babawasan nila. Yung term na “fair usage”, medyo self explanatory yun. madalas akala niyo na sobrang daming nagdodownload ng mga sobrang laking files, mga bakaw kumbaga. May ibang mga tao rin, gaya ko, na ginagamit lang ang data plan for emails, FB, konting vid and stuff. Kasi yung mga heavy data usage ko sa DSL. Tignan niyo narin yung price kumpara sa data na ginagamit niyo. I consider niyo narin yung mga “bumubutas” ng system ng globe, yung mga hacker na hindi nagbabayad na masmalakas pa gumamit ng data kesa sa mga nagbabayad.

    *Maraming magagalit sa comment ko, pero respeto nalang. May kanya kanya tayong opinyon.

    • Avatar for wew wew says:

      mali po kasi pananaw nyo…”Oo, unlidata, pero hindi unlispeed, kaya nga kapag sumobra ka sa cap, hindi ka nila puputulan ng data, yung speed lang and babawasan nila.” tama ka naman na ililipat ka lng sa 2G.uulitin ko 2G na kahit pagload ng fb webpage d mo magawa,sa madaling salita walang kwenta.edi hindi na un unlimited kung putol ung ginagawa mo…hindi mo naman pedeng sabihin na abusive ung mga nagDDL thru mobile internet kase malay ba naten kung walang DSL lines sa area nila o wala nang available na DSL lines o wala talaga silang DSL kasi mostly wala sila sa bahay. pag ikaw ba may kainan at nagpaskil ka ng “Free iced tea bottomless” xempre dapat handa ka sa kung gaano kadami ang iinumin nila.tanga lng ang maggaganito tas ang nasa isip eh makaka3 baso lng per customer.di naman sa nagagalit pero nagdidagree lng ako sa sinasabi mo.

    • Avatar for knvz knvz says:

      paano naman sa katulad kong sa mobile lang nakadepende? heavy user ako dahil ito lang yung multimedia gadget ko na on the go pabalikbalik ako ng luzon at visayas. hindi rin uubra sakin yung pa-fb fb lang, konting vid at mail. Unlimited LTE ako pero never ko pang nagamit yung LTE. hindi tayo parepareho ng pinag gagamitin hindi sa hindi kami makaintindi sana lang kinlaro nila yang unlidata na hindi unlispeed sa mga ad nila para alam naming lahat bago kami magavail sa kanila noon nang walang nagrereklamo sa kanila ngayon.

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