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May 09, 2011

Globe network outages due to damaged fiber

Been getting a number of emails/reports that Globe Telecom users are having a hard time connecting to the network. The problem seemed to have started since this morning and complaints are still pouring in ’til now.

Globe Telecom posted this advisory several hours ago on their FB page:

ADVISORY: Globe Telecom experienced a service interruption covering selected areas in Visayas and Mindanao due to a fiber cut. As a result, subscribers may experience difficulty in sending text messages, making calls or using mobile internet in these areas.

Globe assures its subscribers that service restoration is ongoing. Subscribers will be informed as soon as service is back to normal.

Here’s a copy of the full media advisory:

Two of my Globe numbers are working (on and off the whole day) and one of my Touch Mobile number cannot get any network signal all afternoon. Globe did not give an ETA when all systems will be fully restored (though they expect it to be done this evening).

The damaged fiber was due to the recent typhoon Bebeng and some of it were undersea so repairs are a little slow and tedious. Globe appeals for a little patience and understanding as they continue with repairs and restoration of services.

Will get more detailed information from Globe and post updates here. Update: Globe has restored network just a few moments ago.

So did you get the rebates Globe promised?

34 Responses to “Globe network outages due to damaged fiber”

  1. Jo
    Twitter: jabapial
    says:

    I received a text from Globe 5 hours ago: ‎”As a valued customer, Globe is sending you FREE texts and call minutes within the next few days. This is our way of saying “thank you” for being with Globe and our way of making up for the May 9 service interruption. Globe will send you a text no later than May 17 as soon as this special service is available for your use. This is to show that you are truly important to us.”
    ——–
    Dapat lang. :)

  2. Jo
    Twitter: jabapial
    says:

    I received a text from Globe 5 hours ago: ”As a valued customer, Globe is sending you FREE texts and call minutes within the next few days. This is our way of saying “thank you” for being with Globe and our way of making up for the May 9 service interruption. Globe will send you a text no later than May 17 as soon as this special service is available for your use. This is to show that you are truly important to us.”
    ——–
    Dapat lang.

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Abe is the founder and Editor-in-Chief of YugaTech. You Can follow him on Twitter @abeolandres.

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