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Globe network outages due to damaged fiber

Been getting a number of emails/reports that Globe Telecom users are having a hard time connecting to the network. The problem seemed to have started since this morning and complaints are still pouring in ’til now.

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Globe Telecom posted this advisory several hours ago on their FB page:

ADVISORY: Globe Telecom experienced a service interruption covering selected areas in Visayas and Mindanao due to a fiber cut. As a result, subscribers may experience difficulty in sending text messages, making calls or using mobile internet in these areas.

Globe assures its subscribers that service restoration is ongoing. Subscribers will be informed as soon as service is back to normal.

Here’s a copy of the full media advisory:

Two of my Globe numbers are working (on and off the whole day) and one of my Touch Mobile number cannot get any network signal all afternoon. Globe did not give an ETA when all systems will be fully restored (though they expect it to be done this evening).

The damaged fiber was due to the recent typhoon Bebeng and some of it were undersea so repairs are a little slow and tedious. Globe appeals for a little patience and understanding as they continue with repairs and restoration of services.

Will get more detailed information from Globe and post updates here. Update: Globe has restored network just a few moments ago.

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Avatar for Abe Olandres

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and considered by many as the Father of Tech Blogging in the Philippines. He is also a technology consultant, a tech columnist with several national publications, resource speaker and mentor/advisor to several start-up companies.

34 Responses

  1. Avatar for Jo Jo says:

    I received a text from Globe 5 hours ago: ”As a valued customer, Globe is sending you FREE texts and call minutes within the next few days. This is our way of saying “thank you” for being with Globe and our way of making up for the May 9 service interruption. Globe will send you a text no later than May 17 as soon as this special service is available for your use. This is to show that you are truly important to us.”
    ——–
    Dapat lang.

  2. Avatar for Jo Jo says:

    I received a text from Globe 5 hours ago: ‎”As a valued customer, Globe is sending you FREE texts and call minutes within the next few days. This is our way of saying “thank you” for being with Globe and our way of making up for the May 9 service interruption. Globe will send you a text no later than May 17 as soon as this special service is available for your use. This is to show that you are truly important to us.”
    ——–
    Dapat lang. :)

  3. Avatar for tmcr tmcr says:

    This is the reason why more people are choosing Smart. Case in point: Ondoy. All Globe network coverage are down in Metro Manila. Smart is still standing. Ondoy victims used Smart cellphones in roving vans to tell their loved ones that they are alive. I know. I was there.

    Globe Telecom officials, stop being cry babies and just improve your service. iPhones are not the answer.

  4. Avatar for MrOrange MrOrange says:

    One thing I have as comment to this. Undersea cables are usualy over 10 meter underground and underwater. so unless that’s a very big ship or the cable was pulled from above ground would be the only way to snap the cable, which isn’t small. usually it’s a 2-4 meter wide tube.

  5. Avatar for roland roland says:

    yan ang gusto ko sa GLOBE nagaannounce. ung SMART magugulat ka na lang wala ka na connection kasi may activity sa base station ang masaklap pa nito.. it will take a month bago marestore… hayz

  6. Avatar for jayb jayb says:

    even here in Baguio and La Union. . Late ang messages grabe mahigit 2 hours bago ma receive. . but now it’s okay. . loyal parin sa Globe

  7. Avatar for adam adam says:

    Thats bad buti na lang hindi gaanon naapektuhan ang manila subscribers.

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