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May 18, 2009

Globe Telecom clarifies P2P Issues

I have been getting inquiries from people asking about the peer to peer issues with their Globe DSL. Today, Globe Telecom has issued a formal explanation regarding the issue. See details below:

These are information that are being disseminated to all CSRs to be relayed to customers when they inquire about the alleged bandwidth capping.

What is Peer-to-Peer (P2P)

P2P is a file sharing mechanism that allows files to be swapped directly between users’ computers instead of having the file first stored on a server between them. An example of a P2P application is BitTorrent.

What is our official message to NTC and to subs who have complained?

There was a network activity last Friday, May 15, that affected P2P applications. This is being corrected today and your connection experience will be back to normal by tomorrow.

Is Globe implementing Bandwidth capping?

No, we are not implementing any capping at this time.

Will Globe implement bangdwidth capping in the future?

We will have to review our network set-up and take appropriate action, if we detect abusive usage that degrades the quality of the network and affect other subscribers’ experience.

Why will Globe do this?

This measure will only be taken if there is a clear need to protect all Globe subscribers from a few abusive users.

Note: It is estimated that 60% of the total bandwidth usage in the Philippines are used by P2P networks.

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50 Responses to “Globe Telecom clarifies P2P Issues”

  1. Rome says:

    Yeah, Globe sucks! They shouldn’t have said that they offer “Unlimited Broadband” if they would cap on the bandwidth! (I’m using their Wireless Broadband 512kbps because their Wired Broadband 1mbps is not yet available in our area). And speaking of bandwidth, they are misleading people too!! And unfortunately I’m one of the victims of this scheme. They’re saying kbps, but hell, if you’ll check it twice, their “kbps” means “kilobits per second”. I really thought its “Kilobytes per second”. Kaya pala “kbps” at di “Kbps” ang nakalagay sa advertisement. (idamay na rin yung mbps, “megabits per second” pala yun!). At NTC, please naman, kailangan pa bang pukpukin bago kumilos! You might not get a lot of complaints but hindi yun dahilan para di kumilos! O baka naman may nabibigyan ng “lagay” diyan sa NTC at di magawan ng paraan.. huh?

  2. calvin says:

    Booo! i’m not a globe subscriber but this sucks. I say all these internet providers should stop showing false advertisements!

  3. rjca says:

    chill guys just change the port in which you run bittorent :)

  4. John Alvero says:

    Some filters are smart enough to detect certain kind of traffic regardless what port it runs on.

    To better understand bandwidth in the perspective of an ISP:

    1. if for example an ISP advertises 384kbps and has 100 subscribers, it’s upstream bandwidth is NOT 384kbps x 100. the common practice is to oversubscribe, otherwise, malulugi ISP business, lugi lugi negosyo. :)

    2. When an ISP advertises 384 kbps, they assume that you will never ever going to use that 384kbps 24/7. The rest of your bandwidth goes to other subscribers.

    3. Now this is where it gets complicated. With P2P, it is very easy to saturate your 384kbps. So your ISP’s assumption on number 2 is longer true.

    4. That is why. ISP’s such as Globe provides conditions for P2P.

    5. Some ISPs advertise speeds as “upto 384 kbps”

    6. When you are subscribing to DSL or cable connection, don’t assume that you are getting the advertised speed, as the only way to get the advertised speed is getting a leased line, FR, etc or other forms of connection where there is an strict SLA (service level agreement)

    But i do agree that whenever bandwidth is available, you can do whatever you want with it. Provided you don’t violate your ISP’s terms for subscribers. Otherwise, find another ISP.

    Just my two cents.

  5. frederick dela cruz
    Twitter: frederickrdc
    says:

    may internet connection has been down for about a week now, now i know why… dl speed 10kbps… boring

  6. Richard says:

    my connection also sucks, eventhought its 1.5mbps, its too slow to pull up a webpage… Globe sucsk bigtime… dapat sa kanila binabatas eh..

  7. iRon says:

    abusive users? or maybe overbooking? check out my post below to fully understand the situation. ISPs always suffered with this and also the subscribers, lol…

    http://irontechpost.blogspot.com/2008/03/slow-internet-connection-due-to-isps.html

    private ba or public ang IP address ng mga subscriber ni GlobeDSL?

    if it’s private then, it is probably p2p is causing the slow internet connection due to flooding the NAT table of the router since P2P uses too many network connections for every subscriber.

    “The best thing to LIVE your life is to have something to DIE for.” ~iRon

  8. iRon says:

    abusive users = p2p downloaders of hayden-katrina sex scandal. lol

  9. yuga says:

    @Agrimensor – I was told that the big bosses at Globe are looking into that fine print in the contract. Will post an update once they get back to me.

  10. jay says:

    i’m a globe dsl subscriber but i didn’t sign a contract.

  11. Agrimensor says:

    any update on the contract yuga?

  12. Peewee says:

    I’m a new globe internet subscriber here in Davao… and guess what… I haven’t had connection for 8 days now… their excuse is always about “network restoration”. Thank God I didn’t sign any contract. I won’t pay them my first bill if this continues for a few more days. But definitely I’m cutting it out… even if I have to pay the “free installation”.

  13. James Bong says:

    well, this is my own opinion. Abusive in the sense that you are using the dsl connection in downloading mp3,games or software from different P2P website, software and alike rapidshare, limewire(etc.) for profit.I guess that is what the globe mean for abusive internet usage. Well, I read one of the comments that says they are “paying for their hard earned money”, but how about the people spending lots and lots of money hiring the best programmers to create such program and all of a sudden disseminate using P2P? I am not trying to post this because I am not using even once a pirated software or played pirated mp3, just want to share the sense responsibility. PEACE!

  14. Lee Marion says:

    Is Globe implementing Bandwidth capping?

    No, we are not implementing any capping at this time.

    Globe – Big Big Liars

  15. icy road says:

    GLOBE IS CAPPING YOUR BANDWIDTH…SO DOES SMART!

    GLOBE = (DUMB) CAP YOUR STOCKHOLDERS!
    NOT THE PEOPLE WHO PAYS FOR YOUR SERVICE!
    THATS OUR MONEY YOU DUMBASS!

    SMART = (DUMMIES) THEY JUST STARTED THEIR CRAPPY

    CAPPING CAMPAIGN, THEY DON’T CARE ABOUT THEIR CLIENTS, ALL THEY CARE ABOUT IS MAKING THEIR STOCKHOLDERS FAT!

  16. Leon says:

    i have to agree with james bong but in a different way… diba if you download movies and big files you also use up bandwidth? kasi unlimited time to surf, kahit kailan pwede, pero kahit ilan? network resources are limited… kung yung isp ay dapat tumupad sa promise nila na mabilis ang internet dapat tumupad din tayo sa legal ways of downloading and yung terms and conditions ng isp…

  17. Maryanne says:

    Globe has charged me P 2,400 plus last month for alleged internet usage on my cellphone, which I did not use. After appealing to them, they waived the charges. This month they charged me again, for this month’s alleged usage, but I still haven’t used the Internet on my cellphone. Now they are insisting that I pay. I can prove that I didn’t use the Internet on my cellphone, but they won’t listen. This is unfair! I’m not the only one who has been having this problem.

    My theory about the disappearing prepaid load: It’s being shaved off my alleged “Internet usage,” and since you’re on prepaid, there’s no bill to check.

  18. paulpoto says:

    FCK U GLOBE! WHY WONT YOU FUCKN IMPROVE UR FUCKN NETWORK. WTF! OTHER COUNTRIES ARE UPGRADING AND WE ARE DOWNGRADING? FCK U. MGA MAGNANAKAW!

  19. smart bro agent says:

    this is a fact. para lang malaman nyo(mga taong wala paki sa capping at love na love ang isp sa pinas). if you want to prove this try nyo mg.apply bilang tech supprt agent sa smart. this is not the plug it only but also with people with the motorola antenna. you will know that many areas in luzon are experiencing slow connection. this is because the base station/tower in the area is very congested. like if a tower can support 100 subscribers, smart is accepting 500 subs under that tower. and do you know what they want us agent tell the customers? this “we are currently upgrading our systems….” or “cge po maam we will forward this to our techs in the field” pero walang mangyayari.
    MAN! WHY CAN’T OUR GOVERNMENT DO SOMETHING? THEY LOOK AT THE WELFARE OF THE PEOPLE. NOT THOSE “BUWAYAS”.

  20. paulpoto says:

    So, good bye world of warcraft? putang globe refund nyo ako sa Cataclysm ko! paano ako mg,patch ng WoW ko? P2P gamit ng WoW sa patching ang major patches are more than 1gig. mga bobo! mga KAWATAN! bat di nyo upgrade system nyo. if you don’t want abusive users then get a better system that will really give people 1Mbps. or baka nman di nyo talaga kaya mgbigay ng 1Mbps?

  21. wang says:

    no matter what new technology u introduce still all telco companies can’t offer a true high speed internet connection unless u ought to fix ur connection 3ft underground with the gate way server!and do u think i’ll believe u when u say u dont use bangdwidth capping?!oh come on,,,it’s just so easy to tell lies to the end users ryt?!but for people who know about ur deeds ur dead men!how can u possibly not use bangdwidth capping when the gate way is just giving u for exmple just 10mbps and u hav more than 20 end users in a specific location?!ur making money, more money out of the ignorance of ur end users!

  22. kaje says:

    have you experienced disappearing connections around 3-4 times a month when you download files using p2p? and Globe says it could be wiring problems? they’re lying. sinasadya nila na wala kayong connection for 3-4 days (waiting time for fixing) days para mabawi nila yong large data na na-download nyo.

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