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Has your PLDT myDSL slowed to a crawl?

For the last couple of weeks, my PLDT DSL connection at home has crawled to a turtle’s pace. I don’t often get this type of problems in the last 4.5 years but this time, it took longer than one would expect.

I know how the infrastructure/network works and I’m usually very patient with these types of issues that’s why it took me several weeks to realize this could be permanent and I’m doomed to settle for dial-up speeds. Just look at my SpeedTest results below:

pldt mydsl

Anybody else experiencing the same problems lately? At first, I thought it could be several possible reasons:

  • Too many people connecting to my open wifi? I’ve always had my WiFi open to neighbors so they can use the net once in a while. I tried securing the network so only one PC has access but the slow connection remains.
  • Wiring problems. Sometimes, a faulty wiring or a defective data-voice splitter can cause problems like these but I couldn’t find any.
  • I got downgraded, unknowingly. Maybe the people at the NOC downgraded my 2Mbps Plan 1995 to 384Kbps.
  • Maybe there’s some problem in my area. I called up customer support and they tell me everything’s okay from their end.
  • My node got congested. That’s probable but that usually happens only to cable internet subscribers.
  • PLDT is punishing me for not paying on time. Forgot to pay for 2 months and I got a letter from their legal /collection agent proposing that a legal action might help me remember to pay on time. I already paid in advance so that shouldn’t be a problem.

Then, I ran out of excuses for PLDT. So now, after exhaustively taking into consideration numerous factors, I’ve come to a decision to just jump ship and sign up for a new ISP. I guess it’s time for Globe DSL or take that 6Mbps offer from Sky Broadband.

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Avatar for Abe Olandres

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and considered by many as the Father of Tech Blogging in the Philippines. He is also a technology consultant, a tech columnist with several national publications, resource speaker and mentor/advisor to several start-up companies.

148 Responses

  1. Avatar for xxholicxx xxholicxx says:

    eastern offers good connection up to 42 mbps..but in selected areas only :(

  2. Avatar for SEO to Hobbies| CarloBlogg Online SEO to Hobbies| CarloBlogg Online says:

    that’s odd sir yuga, mine’s a little faster than yours. Maybe the speed depends on your location? I dunno :-|

  3. Avatar for Abe Olandres Abe Olandres says:

    We called again, as per the recommendations posted here, but they say I should still be using the PPPoE. No speed improvements.

  4. Avatar for Leon Victor U. Uy Leon Victor U. Uy says:

    I live in QC and got the same problem which started last week. I thought it was just me. I’m using a Linksys wi-fi router so I can share connection with my sister. She sits closer to the router using a Dell laptop. I sit a few meters away using a Macbook and my connection always drops off. My airport says connected but no stream is going in. WTF! I had to keep using Network Assistant to keep refreshing. I only get a semi-decent signal when her laptop is turned off.

  5. Avatar for eMz eMz says:

    ogago (from above comment) is right, at least after i’ve spoken to a PLDT engineer when he came to sort our internet problems last week.

    PLDT has apparently changed into a New Generation Port, and this is to be implemented until Jan 2010. They’ve started switching the ports for all their subscribers’ internet connections as early as now. PLDT is apparently going to offer tv services or something like live tv streaming or something like that.

    It could be the reason why the net is so slow.

    As ours have been already switched over, we are currently enjoying 4 to 5mb/s compared to our measly 1mb/s 2 weeks ago – i’ve checked speedtest.net at this very moment. ^_^

  6. Avatar for Gerald Gerald says:

    Same problem here. I experienced a sudden slow down in bandwidth a week ago and I was able to talk to an engineer. He said that sometimes the server resets the connection which is the reason for the the downgrade at times. They upgraded me from the legacy platform to the new one but still the bandwidth is really low.

    There’s really no sense in talking to the customer support team. All I do is call them to have them make a report/follow up about the issue. It’s usually better to talk to the engineer about these things imo.

  7. Avatar for Jose Farrugia Jose Farrugia says:

    PLDT Customer Support = Scripted Robots

  8. Avatar for Jose Farrugia Jose Farrugia says:

    I had a similar problem with PLDT a month ago. After countless calls to the support desk and listening to their pointless instructions on how to connect a modem, they finally sent out a technical team to the house. After further inspection they found out that it was a problem at the local head office here in Cebu (Jones Office). They just had to restart my account and boom everything was back to normal!

    Try checking out your problem at your local PLDT office and go in person it always helps ;-)

  9. Avatar for Abe Olandres Abe Olandres says:

    We’re still running on the old PPPoE. Called CSR and they didn’t even give a hint.

  10. Avatar for Joel Joel says:

    Yesterday was really a PLDC nightmare but it seems OK now. Hoping it won’t happen again.

  11. Avatar for James James says:

    jesus christ YES it’s so slow

    I’m roughly getting the same speeds as you published

    I live in the New Manila area, with plan 1999 this exact same problem has happened to me almost a year ago also.

    A few months back I’ve been getting exceptional speeds, and then this happened 8(

    Here I thought I’m the only one getting this problem.

  12. Avatar for Jhay Jhay says:

    And here I was thinking of finally jumping ship and switching to PLDT myDSL.

    I guess there’s really no decent ISP yet here in the Philippines.

  13. Avatar for msds msds says:

    it is possible that PLDT reset all legacy accounts (PPPoE) to 384kbps, may be company policy…
    you need to call CSR and demand for advertise speed…

  14. Avatar for madzman23 madzman23 says:

    We also got the same problem here in San Pablo City Laguna. The internet connection our computer shop always crawls and sometimes it drops. We always try to escalate it to the customer supports of PLDT, but of course they will tell you that they dont have the same problem. Sometimes they will pass you to their different hotlines, its really annoying.
    I think they have a technical problem, I am trying to figured out the problem but I think its really is in their infrastructure. I know PLDT is kinda crowded but they can handle it for sometime now, so I think its not on the numbers of subscriber.
    Hopefully this can be resolved ASAP. Jumping to a new provider is risky move to us, for PLDT is the most stable provider here. (But not atm.)

  15. Avatar for Darren Darren says:

    sometimes viruses or malware might affect too. I read from web news some mutated virus can affect your internet connection speed a lot without making you aware of it at all.

  16. Avatar for chris chris says:

    try Sky broadband 4X faster than DSL. and 15 days trial..lol i think about PLDT its because theres so many subscriber?..

  17. Avatar for Andre Marcelo-Tanner Andre Marcelo-Tanner says:

    ya yuga do you use PPPOE or DHCP? if you still use a login you’re on the old system

  18. Avatar for LX LX says:

    Guess they have technical issues.

    Yesterday, I had reconfigure my router connection from PPoE to DHCP (on a DSL connection).

    No warning. DSL connection just died on me and the configuration changed.

  19. Avatar for xinclair xinclair says:

    i has the same speed rates since last week and we’ve calling them everyday. I know it’s troublesome but they need constant bugging until they get your attention.

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